I tried the service today using chain exchange mode, it took around 45 minutes to process from BTC to LTC to be done. The site shows the progress which is really helpful. Upon completing the initial information where the sender fill the needed information, the next page will show the transaction ID, the exchange mode, and the received amount.
Upon completion the page will show the transaction hash.
The process is smooth, the execution is within the stated timed frame. I will be trying the other mode next time.
Here is the screenshot after the process is done (pretty much the format of the report).
