I have some questions🤔❓ about a scam that happened to me in the past!

[Kavelj22]

I don't know about Neteller, but a quick research and I can see that it's a payment app like PayPal. From my understanding of what you said, the payment from the buyer was successful and the $100 credited to you. I don't know how possible such payments will be reversed since it was a crypto transaction.

Neteller doesn't related to the p2p deal to buy/sell cryptocurrencies. In addition that Neteller itself supports deposits using cryptocurrencies through Bitpay invoices. I remember three cryptocurrencies were supported (btc,eth,bch).

From what I know, transactions on Neteller are irreversible. But I think in some specific cases, it can be reversible depending on the transaction nature. I remember a friend of mine was hacked and the hacker moved the Neteller amount to another Neteller user. After my friend reported the incident to Neteller support, he got his account back after completing verification procedure and he also got his amount back.

I don't know the case details with op but probably strong the seller reported to Neteller that his account was stolen to get the $100 back. He ventured his p2p Paxful reputation. For his good luck, Paxful is no longer active. Op you can report the issue to Neteller as well. You did nothing wrong and their support is very responsive.

[KingsDen]

The incident happened a long time ago, but I still haven't found the right answer.
I sold some BTCitcoins worth about $100 on a P2P site called Paxful.

The buyer sent me the $100 correctly, everything was fine and the Paxful and Neteller transactions went through fine.
But a day later when I logged into my Neteller account, I saw that the $100 had been reversed from my account and there was a letter (Reversed).

When I sent a message to Neteller support, they only said that the dollar had been reversed. The next day I received another email from Neteller, saying that my Neteller account had been temporarily suspended!
  I haven't used Neteller since then.

I tried to chat with Paxful and the buyer, but he also became inactive. Then I realized that I might have been the victim of 🚫 a scam. (My Neteller account was verified ✅ and I had made occasional transactions before without any problems).

Now Here is my question:

👉 Does Neteller have such a system (reversal)?
👉 And if so, why would Neteller suspend my account?

Everything you described is the typical lifestyle of a centralized system. They'll keep you guessing where you went wrong but you'll never have a tangible answer because of the centralised system you subjected yourself to.

Have you thought about a scenario where after the transaction was successful, the payer reported your account and that was the reason it was banned. But what I didn't understand is how they were able to reverse a payment made to you. That could be a conspiracy involving more people than you thought.

Paxful no longer existing for now. I wonder why you still remember the scam and want to know actually what happened. Although I know the feelings when you don't have a clue of the reason you lost your money.

[BitMaxz]

This is the first time I've heard that a neteller transaction is reversible. As far as I know, once you receive money on neteller, it cannot be cancelled or reversed; it works similarly to Bitcoin; once it has three confirmations, no one can reverse it.

I believe you have a problem with Neteller, not the buyer from Paxful. Because if you receive money on Neteller and it disappears unexpectedly, Neteller may discover something suspicious on your account, causing them to take the funds and suspend you.

[Z-tight]

it works similarly to Bitcoin; once it has three confirmations, no one can reverse it.

It certainly does not work like BTC because it is a centralized and custodial service. They have a central authority in control that can block account, stop withdrawals and even reverse funds like in op's case.

I believe you have a problem with Neteller, not the buyer from Paxful.

I believe so too. Though i am not sure if the op is at fault here, because from the reviews i have read about this platform, they are infamous for 'stealing' customer funds.

[BitMaxz]

I believe you have a problem with Neteller, not the buyer from Paxful.

I believe so too. Though i am not sure if the op is at fault here, because from the reviews i have read about this platform, they are infamous for 'stealing' customer funds.

If that is the common issue from other customers, then it confirms my perspective about Neteller. This is not the case of who you deal with in Paxful but the Neteller itself. However, I emailed them; it seems they have a dispute function or chargeback. They provided me the terms that include the 60-day dispute.

- https://www.neteller.com/en/policies-terms/terms-of-use/

This changes my perspective about Neteller. They said all transactions are irreversible, but in the end anyone can dispute a transaction. This Google provided me with wrong data rather than going directly to their terms.

So there's a high chance that the guy who he's dealing with uses this chargeback function.

[Z-tight]

So there's a high chance that the guy who he's dealing with uses this chargeback function.

That may also be possible, but in a standard dispute procedure, the both parties have to be aware of it, so that the claims can either be disputed or accepted. But according to the op, he just couldn't find his funds anymore, after just a day. They also didn't provide substantial information or anything as to what actually happened. I still stand by by it that i don't recommend this service.

[Peanutswar]

Wait im a quite bit confused because you told you sold your asset already so possible you already directed that transaction in the bank? so meaning they made a reversal to the bank too and then reverse your balance at your exchange? so after that you cant transact with their platform, Did I understand right?.

I guess you need to reach out their support because they can give you a feedback what's really happen with the account could be a temporary ban because there is a reversal transaction could be reported from the other party. Actually its to vague with the problem but if you think you have this issue still not fix ideal to avoid their platform.

[Miles2006]

Funds reverse is normal depending on who’s receiving the funds, it turns out you’re not the one receiving rather your funds got withdrawn by Neteller while this is strange I want to believe the trader in question deliberately tempered with the transaction process although everything is still unknown.
It’s very difficult to identify who carried out the scam viewing Neteller didn’t give a better reason why the fund got reversed afterwards account suspended, though mobile apps intend to suspend or block an account when they notice something is wrong, still this is not enough reason to ignore or deprive an account owner from knowing what’s wrong.

[CryptSafe]

The problem is probably from this Neteller platform you used. I checked them out on Trustpilot and the reviews are largely negative, most people are complaining that their accounts were blocked with funds in it, others couldn't withdraw their funds, and so many other complaints. I don't recommend this service, except there is new information to the contrary.

This is why it is not advisable to leave your funds and assets with a third party  without a physical office near you. I also checked them out, and I found out that their Trustpilot review is not making any sense either, and as a matter of fact, many people have their accounts suspended and locked  for reasons unknown to them, while the organisation is adamant in explaining things accurately to them, they got their funds siezed without any tangible reason. I still would not advise anybody to get registered with them even if they make any official announcement or resumption or whatever.

[promise444c5]

This changes my perspective about Neteller. They said all transactions are irreversible, but in the end anyone can dispute a transaction. This Google provided me with wrong data rather than going directly to their terms.

Didn’t their support mentioned “ Neteller Money Transfers are instant and once received, they are irreversible.” here and “ Neteller Money Transfers are considered final and irreversible once the transaction has been fully processed.” here..Both were from their official page so what more do you expect of the search.engine ?  ..

If you want it to give you directly from their  terms then you will have to add extra keywords in your search unless you choose to use the ai model that pops up at the top.

[BitMaxz]

Didn’t their support mentioned “ Neteller Money Transfers are instant and once received, they are irreversible.” here and “ Neteller Money Transfers are considered final and irreversible once the transaction has been fully processed.” here..Both were from their official page so what more do you expect of the search.engine ?  ..

If you want it to give you directly from their  terms then you will have to add extra keywords in your search unless you choose to use the ai model that pops up at the top.

That's actually what I think they said it is: irreversible, but the terms say you can request a chargeback within 60 days. Look at the terms below from their terms.
So there's a good chance that the guy he's dealing with has requested a chargeback.
We don't know who's at fault here, but I believe the OP should contact Neteller support to find out why.

10.6 Once you have used the Neteller Service to make a purchase, we are unable to stop that Transaction. However, where you have used your Card to buy goods or services you may have a claim against the Merchant if the goods or services are unsatisfactory, not supplied, supplied only in part or do not match the supplier’s description. You must notify us of any dispute within 60 days of the purchase and the chargeback will only be applied to your account if successfully secured from the merchant through Mastercard. Mastercard and not us will determine who will win the chargeback. If you wrongly make a chargeback claim, we will be entitled to charge you any fees we reasonably incur in pursuing the chargeback claim and we will be entitled to debit your Account with the amount of any such fees.

[promise444c5]

~

Yes.. I saw it in their Terms before I made the post. It’s just like searching “Best hardware wallet” , of course you will get Ledger on top  of the list  .

There’s absolutely no reason to contact Neteller anymore unless he’s still cares to know the whole truth behind the reversal, quite unnecessary tome.. He stopped using it which is literally the best way to go about it,  also mentioned it happened a long time ago btw.

[arzuo]

Wait im a quite bit confused because you told you sold your asset already so possible you already directed that transaction in the bank? so meaning they made a reversal to the bank too and then reverse your balance at your exchange? so after that you cant transact with their platform, Did I understand right?.

I was not given any clear message from Neteller.
My $100 was reversed from Neteller.
The Paxful user did not respond to my replay, and later his Passful profile was also deleted.

[ImGenius]

So you sold Btc for Fiat, if so Neteller is not a crypto related wallet it maybe only received Fiat. By the way this is a common scam in many region. What happened actually :- Neteller doesn't know you received fund from p2p so scammer report it as you scammed scammer, because your account is suspended we can say scammer reported you as a scammer. Neteller need to be strict when it comes to this kind of deal they shouldn't just send back fund without proper investigation.