Hello,
I am writing to file a formal complaint against MyNitro.io (formerly Nitrobetting.eu / Nitrogen Sports)
https://newsite.mynitro.io/ regarding a withheld payout. The sportsbook has failed to process my withdrawal, and their support service is currently ignoring my emails. My daily chat requests for over 10 days end with the same standard phrases: you need to wait, your request is being verified and is being processed by the payment system.
Here are the details of my account and the transaction:
Username / Account ID: NIT124688
Transaction Date: May 18, 2026
Amount: 2007.308 USDT, withdrawal fee to a Bitcoin wallet is 20.07 USDT.
Status on the website: Withdrawal status "Requested"
Description of the issue:
On May 11, 2026, I registered on the website
https://newsite.mynitro.io/. Since then, I've made three deposits: 350 USDT, 414 USDT, and 290 USDT. I've won over 2,000 USDT from these deposits.
On May 13th, I attempted to make my first withdrawal of 1,000 USDT, hoping to at least withdraw my deposit—not my winnings, but the funds I'd deposited. After waiting five days and contacting support, I thought it was a glitch, so on May 18th, I canceled the withdrawal myself.
On May 18th, I decided to withdraw all my funds. This time, I'll pay a $20.07 fee to my Bitcoin wallet. Unfortunately, the situation hasn't changed. I've contacted support every day, but they've said nothing new other than "wait, wait, wait."
I believe that any bookmaker can and should process a withdrawal request within 72 hours. After this time, the request should either be processed or the bookmaker should reject it with an explanation (request for documents, personal video verification, or other reasons).
Moreover, I voluntarily sent all my documents to
help@nitrobetzone.com and
security@nitrobetzone.com — a photo of my passport, a photo of my driver's license, a utility bill, and a bank statement confirming my registered and residential address. I hoped this would speed up the withdrawal process, but unfortunately, it was to no avail.
My account is fully verified, and I have not violated any terms of service. Nitrobetting is simply withholding my money without any valid explanation.
As proof, I am attaching screenshots of my pending withdrawal history from May 18, 2026 and the history of deposits made. I request the arbitration team to assist in resolving this matter and force Nitrobetting to pay me my funds.
https://ibb.co/qM5GdJ0Lhttps://ibb.co/999qbwspThank you.