BC Game Advanced KYC Verification fail. Withdrawal suspended. [RESOLVED]

[ranart84]

Hi there.

I cannot withdraw around $19000. I passed basic KYC without problems. However, my attempts to pass advanced KYC keep failing and now I have last try to pass it. I'm from Kazakhstan and was trying to submit utility bill as a proof of address. The support of BC Game just say try again and that's it. They never clarify what is wrong with the document i was trying to submit. Their customer support by email is also very irresponsive. Also, Kazakhstan is among the countries where BC Game is allowed, however the website does not open directly, so i have to use VPN to access it.

So, at this point I dont know what to do to be able to withdraw my funds. If anyone can help with this issue, I would much appreciate it.

[un_rank]

If you check the official BCgame account they have received multiple tags and carry a warning to trade with extreme caution. This is a result of multiple scam cases they have had, most of which are related to this situation, funds withheld pending KYC which is never approved. They do not care about their reputation here anymore and are barely active, never replying to any of the accusations.

Chances of you getting a solution here is slim but for there to be any at all you would need to post proof of your claim with screenshots of your balance and denied withdrawal requests.

- Jay -

[coupable]

So, at this point I dont know what to do to be able to withdraw my funds. If anyone can help with this issue, I would much appreciate it.

I am so sorry to hear about your loss, and feel more sorry for this endless scam casino still getting more victims. I regret to inform you that your chances of recovering your money are virtually nonexistent. As Jay said, bc.game team doesn't care about their reputation in bitcointalk anymore. And if you succeed in establishing a contact with the support, they will deny your request after you confess to using a VPN. This will be their pretext not to pay your winnings despite allowing you to access the casino using the VPN. It is a trap casino.

[acroman08]

Would you mind sharing any evidence, like screenshots of your conversation with their support, to support your claims?

@holydarkness might be able to help you, last time I heard(though not fully certain), bc.game is planning to assign a team to work with holydarkness to tackle bc.game issues that are posted on this forum.

[ranart84]

If you check the official BCgame account they have received multiple tags and carry a warning to trade with extreme caution. This is a result of multiple scam cases they have had, most of which are related to this situation, funds withheld pending KYC which is never approved. They do not care about their reputation here anymore and are barely active, never replying to any of the accusations.

Chances of you getting a solution here is slim but for there to be any at all you would need to post proof of your claim with screenshots of your balance and denied withdrawal requests.

- Jay -

Should i post screenshots here, or send via email?

@holydarkness I noticed in other topics that you helped some people with similar issues. I would much appreciate if you could assist with my issue. I saw that you asked people for UID, so i'll write mine write away. User ID:56194698.

[ranart84]

So, at this point I dont know what to do to be able to withdraw my funds. If anyone can help with this issue, I would much appreciate it.

I am so sorry to hear about your loss, and feel more sorry for this endless scam casino still getting more victims. I regret to inform you that your chances of recovering your money are virtually nonexistent. As Jay said, bc.game team doesn't care about their reputation in bitcointalk anymore. And if you succeed in establishing a contact with the support, they will deny your request after you confess to using a VPN. This will be their pretext not to pay your winnings despite allowing you to access the casino using the VPN. It is a trap casino.

It is dissappointing to read. However, i need to try every possible option, as it is my last funds left in crypto.

[coupable]

So, at this point I dont know what to do to be able to withdraw my funds. If anyone can help with this issue, I would much appreciate it.

I am so sorry to hear about your loss, and feel more sorry for this endless scam casino still getting more victims. I regret to inform you that your chances of recovering your money are virtually nonexistent. As Jay said, bc.game team doesn't care about their reputation in bitcointalk anymore. And if you succeed in establishing a contact with the support, they will deny your request after you confess to using a VPN. This will be their pretext not to pay your winnings despite allowing you to access the casino using the VPN. It is a trap casino.

It is dissappointing to read. However, i need to try every possible option, as it is my last funds left in crypto.

Well, I can understand your feelings but don't be that optimistic. Consider it the last gun shot.
First you have to fill this thread with all the evidence you have, like screenshots and email bodies and records of your discussion with the support. Then try to get in touch with bctokenbot [1] the sole rep assigned to reply to complaints after stopping the contact intermediary with holydarkness.
You can also keep making noise everywhere like in rating platforms askgamblers [2] casinoguru [3] reddit[4] as much as possible.

[1] https://bitcointalk.org/index.php?action=profile;u=3648552
[2] https://www.askgamblers.com/
[3] https://casino.guru/
[4] https://www.reddit.com/

[un_rank]

Should i post screenshots here, or send via email?

Post all screenshots publicly here, as much as possible you should keep your communication regarding the case public. To post images you can use a bbcode image host like talkimg. Sharing full details here will also help any intermediary determine if they want to get involved with the case.

- Jay -

[ranart84]

Would you mind sharing any evidence, like screenshots of your conversation with their support, to support your claims?

@holydarkness might be able to help you, last time I heard(though not fully certain), bc.game is planning to assign a team to work with holydarkness to tackle bc.game issues that are posted on this forum.

my current balance:
https://talkimg.com/images/2026/06/13/Ur01ua.png

personal verification page:
https://talkimg.com/images/2026/06/13/Ur0coT.png

and my conversation on live chat:
https://talkimg.com/images/2026/06/13/Ur0hll.png
https://talkimg.com/images/2026/06/13/Ur0461.png
https://talkimg.com/images/2026/06/13/Ur07DW.png

there was not much conversation by email. they are just their messages about needing to pass advanced KYC and automatic messages after failing attempts.
@bctokenbot could you please assist with the subject?

[holydarkness]

Would you mind sharing any evidence, like screenshots of your conversation with their support, to support your claims?

@holydarkness might be able to help you, last time I heard(though not fully certain), bc.game is planning to assign a team to work with holydarkness to tackle bc.game issues that are posted on this forum.

my current balance:
[...]
@bctokenbot could you please assist with the subject?

Hi, might be too soon to address this in below manner, as I was away for two days [actually, three] and during that time, I was literally off the grid. But I returned to the net world with positive direction from my ancient contact, and this post is one of the two I've been wanting to quickly address, all the way driving home.

Anyway, might be too soon as it is not cemented yet, but I can't believe I uttered this words again after BC burned their bridge about six months ago: OP, mind to inform me your UID? I'll need that for my contact to zeroing into your account.

[ranart84]

Would you mind sharing any evidence, like screenshots of your conversation with their support, to support your claims?

@holydarkness might be able to help you, last time I heard(though not fully certain), bc.game is planning to assign a team to work with holydarkness to tackle bc.game issues that are posted on this forum.

my current balance:
[...]
@bctokenbot could you please assist with the subject?

Hi, might be too soon to address this in below manner, as I was away for two days [actually, three] and during that time, I was literally off the grid. But I returned to the net world with positive direction from my ancient contact, and this post is one of the two I've been wanting to quickly address, all the way driving home.

Anyway, might be too soon as it is not cemented yet, but I can't believe I uttered this words again after BC burned their bridge about six months ago: OP, mind to inform me your UID? I'll need that for my contact to zeroing into your account.

Thank you for your response!

UID: 56194698.
Username: Ntwowdjiitac

I would appreciate any help from your side.

[holydarkness]

Got yout UID, let me see if I can get this resolved with just my old contact and who knows, maybe we can recreate the bridge back with this case as they see what team and who better assigned to me, through this case.

[ranart84]

Got yout UID, let me see if I can get this resolved with just my old contact and who knows, maybe we can recreate the bridge back with this case as they see what team and who better assigned to me, through this case.

Ok, thank you!
Sounds good.

[holydarkness]

Got a reply, your account should be opened for one more chance of KYC. Also, a more in-depth information from this contact of mine, your fiat transaction works fine, it's just your crypto transaction that got locked. So, if you're happen to be non-INR user, perhaps you'd want to try fiat transaction while waiting for your KYC to be processed?

I am currently inquring why previous advanced KYC got rejected.

[holydarkness]

Mods, apology for double quote, this is to reply in public [that I have to address publicly] following a discussion I have with OP in PM.


OP, a change of situation happened. I can't secure a firm bridge with BC, let's say something happened and it crumbles again. Following our talk on PM and to correct myself from my reply, I can't guarantee if you'll get your KYC passed as I can't get info why it kept failing in the past. However, one grand gesture [I guess] that my contact did just before the bridging failed, they told me to get you to just try withdraw everything, as your withdrawal is now open and doesn't require KYC.

[ranart84]

Mods, apology for double quote, this is to reply in public [that I have to address publicly] following a discussion I have with OP in PM.


OP, a change of situation happened. I can't secure a firm bridge with BC, let's say something happened and it crumbles again. Following our talk on PM and to correct myself from my reply, I can't guarantee if you'll get your KYC passed as I can't get info why it kept failing in the past. However, one grand gesture [I guess] that my contact did just before the bridging failed, they told me to get you to just try withdraw everything, as your withdrawal is now open and doesn't require KYC.

I managed to withdraw funds without passing advanced KYC.

Thank you everyone for help and guidance, and, of course, biggest thanks to @holydarkness! Thank you for your time and efforts! I dont know the details why the bridge with BC Game failed, but if they want to restore the trust of the customers, you seem to be the right person to be the part of this process. I personally found this forum and decided to give it a try after seeing how you helped couple of people with the similar issues.

Again, thank you all! I really appreciate the help.

[holydarkness]

Mods, apology for double quote, this is to reply in public [that I have to address publicly] following a discussion I have with OP in PM.


OP, a change of situation happened. I can't secure a firm bridge with BC, let's say something happened and it crumbles again. Following our talk on PM and to correct myself from my reply, I can't guarantee if you'll get your KYC passed as I can't get info why it kept failing in the past. However, one grand gesture [I guess] that my contact did just before the bridging failed, they told me to get you to just try withdraw everything, as your withdrawal is now open and doesn't require KYC.

I managed to withdraw funds without passing advanced KYC.

Thank you everyone for help and guidance, and, of course, biggest thanks to @holydarkness! Thank you for your time and efforts! I dont know the details why the bridge with BC Game failed, but if they want to restore the trust of the customers, you seem to be the right person to be the part of this process. I personally found this forum and decided to give it a try after seeing how you helped couple of people with the similar issues.

Again, thank you all! I really appreciate the help.

The pleasure is mine. Now that it's resolved, do you mind to lock the thread and mark it [by editing the first post's title] as "resolved"? Button to lock is at bottom left.

[Alisan09]

U can have done same for me holy..

[holydarkness]

U can have done same for me holy..

For the reason I told you in your thread, I can't.

Not that I don't want to, I simply can't, because there was no way to bridging your case with BC. I guess me and my old contact moved too fast or mismeasured an action or two, BC walled themselves again and hold their foot firm on resolving things internally. That means, you'll have to reach them yourself, as involved and affected parties. I am an outsider who has no importance in the matter.