QZINO.COM Unjustified account closure and balance theft.

[Brebruh19]

What happened:

I placed bets on their website for only two days.

On June 12, 2026, they blocked my account when I attempted to withdraw my funds.

When I try to log in, I see a notification instructing me to contact customer support. However, after the account was blocked, I no longer have access to customer support.

I received an email informing me that my account had been blocked under clause 6.3, which states that they reserve the right to block accounts without providing any reason.

My financial loss is more than $300+.


Brebruh1948@outlook.com - This is my email which I used to register on your website.



Bitcointalk Profile Link:
https://bitcointalk.org/index.php?action=profile;u=3716445:

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[acroman08]

That's the only reason they gave you as to why they banned the account? This feels like they just don't want to pay the winnings. I mean, they blocked your account after trying to withdraw, and used the "they reserve the right to block without providing any reason" as a sole reason to justify their actions. I've seen casinos use that terms and conditions to ban accounts before, but it is usually coupled with another or multiple other terms which the casino claims the gambler broke.

I saw that you already posted on their ANN thread. I hope their representative sees that. It would be nice to hear from their representative.

[un_rank]

You do not need to send your email here, that could get you phishing links and some could even make it personalized posing as support to help fix your blocked account.

Let us hope they reply and give a reason for why the account was blocked. Casinos should always give a reason if they come up with something enough to ban a user permanently, there has to be a reason for that that can be shared.

- Jay -

[julerz12]

OP, perhaps you accessed their platform from a restricted jurisdiction? Your screenshot of the email says the Risk Department made the decision to block your account.

Australia, Austria, Comoros, France, Germany, Netherlands, Spain, United Kingdom, USA, Sanctioned jurisdictions, FATF blacklist jurisdictions and/or any other jurisdictions deemed prohibited by Anjouan Offshore Financial Authority or Qzino Risk and Compliance department ("Restricted Jurisdiction") that are reported by us from time to time.

There's also this part:

4. Restricted use
4.1. You are not allowed to use the Service if:
4.1.1. You are under 18 (or under the legal age in your jurisdiction) or cannot legally enter into an agreement with us, including acting on behalf of someone who is underage.
4.1.2. You live in a country where online gambling is illegal for residents or anyone in that territory.

But, no matter what the basis is for this decision, your funds should be returned to you. I see no reason for them to keep it.

[rohang]

Pretty crazy how every other book has no issues just confiscating DEPOSITS made by players and citing some vague Tnc....
These guys think they can do this  without any repurcussions,

Highly advise everyone to not play at such low reputation sites as they can run away any moment with everyone's money or do BS like OP is facing

[Brebruh19]

OP, perhaps you accessed their platform from a restricted jurisdiction? Your screenshot of the email says the Risk Department made the decision to block your account.

Australia, Austria, Comoros, France, Germany, Netherlands, Spain, United Kingdom, USA, Sanctioned jurisdictions, FATF blacklist jurisdictions and/or any other jurisdictions deemed prohibited by Anjouan Offshore Financial Authority or Qzino Risk and Compliance department ("Restricted Jurisdiction") that are reported by us from time to time.

There's also this part:

4. Restricted use
4.1. You are not allowed to use the Service if:
4.1.1. You are under 18 (or under the legal age in your jurisdiction) or cannot legally enter into an agreement with us, including acting on behalf of someone who is underage.
4.1.2. You live in a country where online gambling is illegal for residents or anyone in that territory.

But, no matter what the basis is for this decision, your funds should be returned to you. I see no reason for them to keep it.

Of course, I'm not in a prohibited jurisdiction; I'm in Poland. I didn't do anything illegal; I simply placed a few successful bets. My withdrawal requests were processed smoothly a couple of times, even quickly, and then they simply blocked my account. They didn't provide any further information about the reasons for their actions other than what I sent in the screenshot (section 6.3, without specifying a reason). I emailed them, but still haven't received a response. This looks like a scam, nothing less. I'm surprised they withdrew anything at all, rather than stealing the money immediately after I deposited it.

[Shishir99]

This is bullshit. I am sorry for your loss, OP. Let's see if their representative responds to this thread, since you have come to the right place. If they don't provide a logical explanation, you need to create a flag against them, and I hope the community will support it, which will place a big red newbie warning on their thread. If any casino bans its player, it should provide a clear reason for the ban. I understand that there are some abusers who might break the rules, but the casino needs to show the terms and conditions that have been broken by the player. I don't understand how a player suppsoed to contact if they do not allow logged out users to reach their support.

[Brebruh19]

This is bullshit. I am sorry for your loss, OP. Let's see if their representative responds to this thread, since you have come to the right place. If they don't provide a logical explanation, you need to create a flag against them, and I hope the community will support it, which will place a big red newbie warning on their thread. If any casino bans its player, it should provide a clear reason for the ban. I understand that there are some abusers who might break the rules, but the casino needs to show the terms and conditions that have been broken by the player. I don't understand how a player suppsoed to contact if they do not allow logged out users to reach their support.

https://talkimg.com/images/2026/06/16/U1ZCfH.jpg


After 4 days and posting on the forum, I received a new response from these scammers and I have never encountered anything like this in my life...


Dear Qzino Support,

Thank you for finally providing a reason for confiscating my funds after initially insisting that you were not required to explain anything.

Your response raises more questions than it answers.

You claim that I violated clauses 4.1.6 and 4.1.10 by allegedly cheating, collaborating with others, or using software that provides an unfair advantage. However, your email contains exactly zero evidence supporting these accusations.

No software name.
No logs.
No screenshots.
No betting pattern analysis.
No technical evidence.
No explanation of what specifically I supposedly did.

According to your logic, any player who wins can simply be labeled a "cheater" and have their balance confiscated without proof.

If I used betting analyzers, prediction software, bots, or any other prohibited tools, please provide the evidence. This should be very easy if your Security Department conducted the "comprehensive review" you mentioned.

Instead, what I received is a generic accusation followed by permanent account closure and confiscation of funds.

The most absurd part is that for four days your position was essentially: "We do not need to explain why we took your money." Now the explanation appears to be: "Trust us, we investigated ourselves and found ourselves correct."

That is not evidence. That is a conclusion without proof.

I had one account, did not use VPNs, bots, scripts, automated betting software, or any prohibited tools. I simply placed bets and won.

If your company is confident in its decision, then providing the actual evidence should not be a problem.

Otherwise, from the player's perspective, this looks less like enforcement of rules and more like a convenient method of avoiding withdrawals from winning customers.

I formally request all evidence supporting these allegations, including any data, logs, or analysis used to reach this decision.

I would also like to invite Qzino representatives to join the ongoing discussions on Bitcointalk. The community is currently waiting for your response both in your official thread and in the scam accusation thread regarding this case.

If your decision is truly supported by evidence, there should be no reason to avoid a public discussion. Let us conduct these negotiations openly and transparently so that the community can review the facts for itself.

[Itz-prisigold]

After 4 days and posting on the forum, I received a new response from these scammers and I have never encountered anything like this in my life...

The funny thing about this issue is that the explanation only came after you made the issue public. If an investigation was actually finished before the account got blocked, then the reason and supporting details should've been given from the start, instead of several days later.

I also believe that there's a difference between recognizing activities that are suspicious and proving a users wrongdoing. If a player is suspected of using restricted equipment or in gaining an unfair advantage, there should be a more specific statement from the security team than a blanket statement. Right now, it's looking like players have no right to know what evidence was presented against them before decision where made.

Qzino's only option at this stage is to be transparent and provide information about what has caused them to reach their decision. That would do a lot to resolve some of the uncertainties about this case.