Crashino confiscating entire balance (98mbtc) RESOLVED

[MegaAkker]

I am shocked at what Crashino did to me on Saturday. After I had been a satisfied customer for 3,5 months (registered early March) they suddenly closed my account and confiscated the full 98mbtc balance without further notice and only sent me this vague email, not even listing any specific term I am supposed to have broken:

https://www.pasteboard.co/PSqNjnSdHIZJ.png

I went into livechat and was told to send an email for more information, but they have completely ignored the email I sent in response to this confiscation email for 2 days.
I have absolutely NO IDEA what I could have done wrong. I never used any VPN and also didn't take a bonus.

I had made deposits totalling 145mbtc and succesful withdrawals totalling 80mbtc before, meaning that the 98mbtc balance was not pure profit but in fact consisted of 65mbtc of my ownd deposited money too. See here: https://www.pasteboard.co/STyRiGcqVyn8.png

And now I also found out that Crashino is actually operating without any license. There is no license seal on their website, nothing to be found about a license in their terms and when asking in the livechat where they hold their license the chat clerk could not give me any answer, other than "you can find info about the license on the website".

So, I cannot file an official complaint with the licensor so I will stick to moving to dispute resolution services such as Askgamblers or BTCgosu.
Will keep you all update on this case. I am very sad and shocked.

[acroman08]

I'm sorry to hear that. Sadly, their ANN thread has been locked by their representative, so you can't post there. Their representative was online last month, but I am not sure if they'll respond to you if you send them a PM.

You can also try posting a complaint on casino.guru, their representative seems to be responsive there. I mean, there is an ongoing case against crashino and their representative has responded there.

[MegaAkker]

I'm sorry to hear that. Sadly, their ANN thread has been locked by their representative, so you can't post there. Their representative was online last month, but I am not sure if they'll respond to you if you send them a PM.

You can also try posting a complaint on casino.guru, their representative seems to be responsive there. I mean, there is an ongoing case against crashino and their representative has responded there.

No, they locked a old thread, the new thread is still live: https://bitcointalk.org/index.php?topic=5486683.60
Not a lot of action in the thread no, but not completely dead.

[The Cryptovator]

And now I also found out that Crashino is actually operating without any license. There is no license seal on their website, nothing to be found about a license in their terms and when asking in the livechat where they hold their license the chat clerk could not give me any answer, other than "you can find info about the license on the website".

So, I cannot file an official complaint with the licensor so I will stick to moving to dispute resolution services such as Askgamblers or BTCgosu.
Will keep you all update on this case. I am very sad and shocked.

Regret to see you haven't checked their licence before choosing to gamble there; most of the gamblers do the same things. Gamblers are too lazy to read terms and conditions as well as check the licence. Later those mistakes lead to issues, such as these; I'm really sorry for your losses. I have checked their representative on the forum, and for almost one month they have been inactive. So we may not get a solution from their forum representative.

However, from the forum's end, we may advise getting help from the mediators. Gambling sites probably would comply with them; they aren't responding much on the scam accusations board. Don't give up; raise concern on the revealed platform, and then you may draw attention from them.

[coupable]

And now I also found out that Crashino is actually operating without any license. There is no license seal on their website, nothing to be found about a license in their terms and when asking in the livechat where they hold their license the chat clerk could not give me any answer, other than "you can find info about the license on the website".

If you already adopt the idea that it is better to use a service with an activity license to ensure safety in dispute cases, you should have to verify the license before using any service. What the support said is a clear sign of unprofessionalism and most probably a canned message from a chatbot because their rep here once admitted that they are operating without a license:

Crashino is not licensed. This enables us not to perform KYC on our players.

We use fiat currencies in player accounts because of our platform and game providers (which are licensed).

[acroman08]

No, they locked a old thread, the new thread is still live: https://bitcointalk.org/index.php?topic=5486683.60
Not a lot of action in the thread no, but not completely dead.

I see, my bad. I do suggest trying posting this complaint on casino.guru(as I mentioned before), they seem to be active there since there is an ongoing case there, on which they have responded. You'd probably get more help there than here.

[MegaAkker]

No, they locked a old thread, the new thread is still live: https://bitcointalk.org/index.php?topic=5486683.60
Not a lot of action in the thread no, but not completely dead.

I see, my bad. I do suggest trying posting this complaint on casino.guru(as I mentioned before), they seem to be active there since there is an ongoing case there, on which they have responded. You'd probably get more help there than here.

I played sports betting at Crashino, and sadly CasinoGuru do not handle complaints about sports. I have submitted my complaint to Askgamblers today.

[MegaAkker]

And now I also found out that Crashino is actually operating without any license. There is no license seal on their website, nothing to be found about a license in their terms and when asking in the livechat where they hold their license the chat clerk could not give me any answer, other than "you can find info about the license on the website".

If you already adopt the idea that it is better to use a service with an activity license to ensure safety in dispute cases, you should have to verify the license before using any service. What the support said is a clear sign of unprofessionalism and most probably a canned message from a chatbot because their rep here once admitted that they are operating without a license:

Crashino is not licensed. This enables us not to perform KYC on our players.

We use fiat currencies in player accounts because of our platform and game providers (which are licensed).

The fact that they had no license 4 years ago does not mean they still cannot have a license. Most casinos who start without a license get one later on.
I am pretty sure I remember they had a license 1 or 2 years ago, when they ran a signature campaign here in Bitcointalk. But maybe they lost their license later on.

I contacted the person who ran that signature campaign up until last year (Hhampuz) via PM but sadly got no response (yet).

[coupable]

If you already adopt the idea that it is better to use a service with an activity license to ensure safety in dispute cases, you should have to verify the license before using any service. What the support said is a clear sign of unprofessionalism and most probably a canned message from a chatbot because their rep here once admitted that they are operating without a license:

Crashino is not licensed. This enables us not to perform KYC on our players.

We use fiat currencies in player accounts because of our platform and game providers (which are licensed).

The fact that they had no license 4 years ago does not mean they still cannot have a license. Most casinos who start without a license get one later on.
I am pretty sure I remember they had a license 1 or 2 years ago, when they ran a signature campaign here in Bitcointalk. But maybe they lost their license later on.

I contacted the person who ran that signature campaign up until last year (Hhampuz) via PM but sadly got no response (yet).

The quote being from 4 years doesn't mean it becomes invalid today if there are no updates later on that indicates the opposite. You have to confess it is your fault not to check the license and decide what you want to do only based on your pure assumptions.

How you remember they had a license through thei signature campaign? The thread is always there and post history of the official rep is also recorded.

Btw, the campaign manager has nothing related to your situation or to the license detail.

[MegaAkker]

If you already adopt the idea that it is better to use a service with an activity license to ensure safety in dispute cases, you should have to verify the license before using any service. What the support said is a clear sign of unprofessionalism and most probably a canned message from a chatbot because their rep here once admitted that they are operating without a license:

Crashino is not licensed. This enables us not to perform KYC on our players.

We use fiat currencies in player accounts because of our platform and game providers (which are licensed).

The fact that they had no license 4 years ago does not mean they still cannot have a license. Most casinos who start without a license get one later on.
I am pretty sure I remember they had a license 1 or 2 years ago, when they ran a signature campaign here in Bitcointalk. But maybe they lost their license later on.

I contacted the person who ran that signature campaign up until last year (Hhampuz) via PM but sadly got no response (yet).

The quote being from 4 years doesn't mean it becomes invalid today if there are no updates later on that indicates the opposite. You have to confess it is your fault not to check the license and decide what you want to do only based on your pure assumptions.

How you remember they had a license through thei signature campaign? The thread is always there and post history of the official rep is also recorded.

Btw, the campaign manager has nothing related to your situation or to the license detail.

Because I simply cannot believe a signature campaign would be initiated for a company without a license. That's all

But let's not make this topic about license yes or no. My remark about no license was just a side note. They have stolen from me and this thread is to warn others against Crashino mostly.

[AHOYBRAUSE]

Yet another site I have never heard about, haha. Where are these site coming from I always wonder. And the fact that they are operating without any valid license could have been found out before making a first deposit I guess.
Always check everything before starting at a new site, check license, study terms of service, check reviews, it might save you from a big disappointment.
Obviously that won't help now, I know.

[Mahdirakib]

So, I cannot file an official complaint with the licensor so I will stick to moving to dispute resolution services such as Askgamblers or BTCgosu.

I doubt you will get any help by reaching BTCGOSU. Askgamblers is the only option for you now. I don't see your complaints at Askgamblers yet, have you gotten any response from the Askgamblers team regarding your complaint? Betby is the odds provider for Crashino's sportsbook. Maybe some flags had been raised by their odds provider.

Crashino had a gambling license with the license validator link on their website. Now there is no information about the license anywhere on the Crashino website. Most probably their license has expired, and they haven't renewed it again. Crashino had the license from Curacao.

[Shishir99]

It was a good casino at some point. I am not sure how they are now since I am not a player of this casino. But I have seen some scam accusations before. I don't know if they are active in this forum. You can try reaching them and see if they have any explanation for you. As for the license, there are many casinos around that operate without license, which is not an issue. The red flag would be if they display a license which they do not own actually.

Since their ANN thread is locked, you cannot post there anymore. You should try complaining at casino guru and askgambler to see if this casino response to these complaint threads. There is nothing more you can do against them.

[MegaAkker]

So, I cannot file an official complaint with the licensor so I will stick to moving to dispute resolution services such as Askgamblers or BTCgosu.

I doubt you will get any help by reaching BTCGOSU. Askgamblers is the only option for you now. I don't see your complaints at Askgamblers yet, have you gotten any response from the Askgamblers team regarding your complaint? Betby is the odds provider for Crashino's sportsbook. Maybe some flags had been raised by their odds provider.

Crashino had a gambling license with the license validator link on their website. Now there is no information about the license anywhere on the Crashino website. Most probably their license has expired, and they haven't renewed it again. Crashino had the license from Curacao.

Today my complaint was published on Askgamblers, let's see what comes of it.

[MegaAkker]

https://www.askgamblers.com/casino-complaints/crashino-casino-crashino-closing-account-and-confiscating-balance-of-98mbtc

Crashino didn't even bother to reply and now the complaint is unresolved


Everyone, be very careful playing at Crashino! They will just confiscate all your funds and not even mention specific reason or term for it!

[Living4BTC]

Seems like they are cooperating wih askgamblers now.

Hopefully you get a good explanation..

[MegaAkker]

https://www.askgamblers.com/casino-complaints/crashino-casino-crashino-closing-account-and-confiscating-balance-of-98mbtc#component-write-reply

Great news, they admitted their mistake and paid me out my full balance today!

The issue turned out to be that my ID is from another country that I was playing from, and they immediately judged that I was fraudulent. But they could have just asked how it was possible that I played from Germany while my ID was from another country. Then I would have just explained that I was stationed in Germany for work related issues for several months and could have proven it.

But anyway, better late than never. They solved it and Crashino is surely not a scam operation.