Why do you continue to deposit using fiat currency even when you know that there is an issue with their system? If you search around, you will realize that you are one of the many cases and their support is very bogus.
Imagine blocking messages from newbie accounts. That right there is the true definition of what BC.game support is. They don't care at all.
Maybe because about 50+ deposits went thru without problem before? I know, thats should not be the reason to deposit another fiat after one already pending but in my eyes brand bc.game is something big which for sure should have big support amount to handle problems like this faster
I never noticed this site have such a problem and a reputation in community, so thats why also
You should have looked for updates about its reputation because issues might happen without someone noticing you. This is a known selective scam called bc.game with the worst support ever. I do really feel sorry to tell you that your chances to get your money back to your personal account (bank/wallet) are none to zero, considering how many unresolved cases there are. Maybe some mediators can help you get in contact with someone from official representatives, but this scam is no longer caring about building the good reputation like before. Did you succeed in withdrawing during your journey with bc.game? How many times?
16 withdrawals this month (crypto)
By the way im okay with balance just will be credited into account, im jost hoping this 345$ wasnt missed smfh due stupid merchants they are using to receive fiat in Russia
I should probably clarify that I don’t make withdrawals in fiat.
I exchange RUB for crypto directly on the site and withdraw the crypto; it’s just that buying crypto with a card in Russia is quite a hassle because everyone requires KYC, which I’m not really keen on filling out, knowing that AML Tracker will obviously figure out where I’m planning to make deposits.
I’ve always used my own cryptocurrency to top up my account, or bought it and sent it to new wallets to top up bc.game.
There are no issues with withdrawing in fiat because I don’t use that option.
Lately, I’ve been making deposits more often—not just with cryptocurrency but also via card—and everything was going well; about 9 of the bank transfer transactions I made went through without a hitch, with a maximum wait time of 5–10 minutes.
To be honest—I checked the stats, and there were exactly 9 successful deposits in RUB.
It’s sad to hear that a casino as big as I thought it was—one that sponsors so many people and places, and if my memory serves me right, is even featured on many athletes’ jerseys—has such a terrible ticket system.
I just hope they'll credit those two deposits to my account—nothing more than that; I’m perfectly fine with this arrangement because I don’t really need the money returned to my bank account—starting with the fact that, in Russia, this usually involves 028391872938172 transfers of a few dozen to a few hundred rubles, which would automatically block my card, and ending with the fact that, in my head, I’ve already lost this money—I’ve even recouped it already

Still no response; it’s been almost 48 hours since the first ticket was submitted