Betcoin.ag blocked my account upon withdrawal, holding 1,210 USDT

[holydarkness]

May I try to bridge you both? Since you both offered. But, Valicz, know that if you agree, my call is binding and I am not sharing any evidence shared by each parties to another, so Betcoin.AG's provided evidence will strictly on for-my-eyes-only basis.

As you know, we don't provide trade secrets to individuals. If one of the accredited mediation companies OP has contacted wants to take the case, we are happy to share. We encourage everyone to play where they trust the most. If anyone thinks that we are in business for 14 years, just to withhold a few hundred dollars from some guy, they are welcome to do so. But, we lose money every time on these, from the time and resources we put into these cases. No one is as thorough or transparent as Betcoin when it comes to accusations. Plus any seized funds go right back into the community. Our last comment on this matter is that not only have we confirmed with multiple companies that this user is banned previously from them, we have also now confirmed that he was previously banned from Betcoin.

And as you know, I've bridged way too many casinos to understand your "trade secret" and that the fact that none of those trade secrets and the trigger alarm went off so far, means I keep them strictly for my eyes only.

If you have doubts though, ContestHunters [my sig.] currently also facilitate mediation. I think you'll find them qualifying as non-individuals? Clicking on my link will directly bring you both to the dispute page.

[Shishir99]

Our last comment on this matter is that not only have we confirmed with multiple companies that this user is banned previously from them, we have also now confirmed that he was previously banned from Betcoin.

This is a very bold statement and a clear claim about OP. Creating multiple accounts is not allowed in most casinos, and I think the same applies to Betcoin.
OP posted in his thread saying it was just sportsbook abuse. Now, OP should know that your account is tied to another banned account. I don't know what makes you think the casino won't be able to catch you after you complete KYC. You have sent them your personal information, and you should know that they will cross-match these data with other users' account data. If this is the case, OP is pretty much fucked. However, I would recommend Betcoin.ag to cooperate with holydarkness if possible. This guy done so much for the community and I think we all can trust him with confidential data.

[Valicz]

Our last comment on this matter is that not only have we confirmed with multiple companies that this user is banned previously from them, we have also now confirmed that he was previously banned from Betcoin.

This is a very bold statement and a clear claim about OP. Creating multiple accounts is not allowed in most casinos, and I think the same applies to Betcoin.
OP posted in his thread saying it was just sportsbook abuse. Now, OP should know that your account is tied to another banned account. I don't know what makes you think the casino won't be able to catch you after you complete KYC. You have sent them your personal information, and you should know that they will cross-match these data with other users' account data. If this is the case, OP is pretty much fucked. However, I would recommend Betcoin.ag to cooperate with holydarkness if possible. This guy done so much for the community and I think we all can trust him with confidential data.

To Shishir99: Thank you for your input, but let me clear this up immediately. I am definitely not in trouble, because Betcoin's claim is incorrect. This is my one and only account on Betcoin, and it is actually the very first crypto casino I have ever used in my life. I had to follow an online tutorial just to understand how to deposit cryptocurrency. In fact, you can check my transaction history—I initially deposited a test amount of 100 USDT just to make sure I was doing it correctly, and only deposited the rest after that succeeded.

My identity is unique, and that is precisely why I voluntarily sent them my real, official documents—because I have nothing to hide and no other accounts exist.

If Betcoin genuinely claims that my KYC matches a previously banned account, it would mean someone else must have used my personal data in the past. If my identity was indeed stolen and misused by a third party, it would be a serious matter that I would have to report to the cybercrime authorities to protect myself.

However, my priority remains the official process already running on AskGamblers and BMR. That being said, if Betcoin prefers to present their findings to holydarkness or ContestHunters instead of hiding behind excuses, I have no problem with that either. Let's see what any independent review shows. I am fully prepared for it.

[Shishir99]

To Shishir99: Thank you for your input, but let me clear this up immediately. I am definitely not in trouble, because Betcoin's claim is incorrect. This is my one and only account on Betcoin, and it is actually the very first crypto casino I have ever used in my life. I had to follow an online tutorial just to understand how to deposit cryptocurrency. In fact, you can check my transaction history—I initially deposited a test amount of 100 USDT just to make sure I was doing it correctly, and only deposited the rest after that succeeded.

Interesting. You have made your first-ever crypto deposit in a casino, but you know the Bitcointalk forum and where to complain, even though you have used the crypto casino for the first time in your life. I am pretty much surprised that you know about Bitcointalk forum, casino guru, askgamblers, and even Beermoneyforum, but you claimed that you have used the crypto casino for the first time. Isn't it too obvious that you are not telling the truth?

Well, let's say you are not guilty, but your story does not match your action. Also, it seems you are using AI to write your responses. I would recommend writing it on your own. Whatever the issue is, I hope you will get a solution since holydarkness is around.

[Zwei]

My identity is unique, and that is precisely why I voluntarily sent them my real, official documents

what a weird statement, why would you emphasize that the KYC you sent them is "real"?

If Betcoin genuinely claims that my KYC matches a previously banned account, it would mean someone else must have used my personal data in the past. If my identity was indeed stolen and misused by a third party, it would be a serious matter that I would have to report to the cybercrime authorities to protect myself.

this makes it even more suspicious, it's like you didn't send them your real KYC, but someone else KYC that you got from somewhere, and you are trying to give yourself a way out in case that KYC was already used on betcoin.ag.

Well, let's say you are not guilty, but your story does not match your action.

that's what i'm thinking too.

[Valicz]

You catch me on the language, yes. I don't speak good English so I am using AI and translator to help me write here correctly. That is why it translated "real documents" like that. I meant my own personal ID card and bank statements which I sent to Betcoin. I am a real person from my own home, not a bot or a scammer. I can with absolute calm of mind show my ID, passport, and bank details to any official auditor or investigator anytime.

About how I know these forums: When Betcoin blocked my account with my 1,210 USDT, I panicked. It is a lot of money for me. Of course it is normal human reaction to search the internet for help. I spent hours on Google searching things like "how to get money back from crypto casino" or "Betcoin ag scam".

Google showed me AskGamblers, BMR, and this forum where other people had the same problems. It is very easy to find these sites when you search for help. I even asked AI how to proceed when a casino blocks an account, and I can easily provide screenshots of my chats with AI if anyone wants to see. I just followed the advice I found.

I have nothing to hide. My KYC is just me and my one account. If you have any more questions, I am happy to answer them here, while we wait for AskGamblers and BMR to review the facts.

[Zwei]

You catch me on the language, yes. I don't speak good English so I am using AI and translator to help me write here correctly. That is why it translated "real documents" like that. I meant my own personal ID card and bank statements which I sent to Betcoin. I am a real person from my own home, not a bot or a scammer. I can with absolute calm of mind show my ID, passport, and bank details to any official auditor or investigator anytime.

About how I know these forums: When Betcoin blocked my account with my 1,210 USDT, I panicked. It is a lot of money for me. Of course it is normal human reaction to search the internet for help. I spent hours on Google searching things like "how to get money back from crypto casino" or "Betcoin ag scam".

that makes sense.

I have nothing to hide. My KYC is just me and my one account. If you have any more questions, I am happy to answer them here, while we wait for AskGamblers and BMR to review the facts.

i don't think discussing this any further is gonna get us anywhere, it's just words vs words, and you already submitted a complaint with askgamblers, so we should just wait and see what the result of that gonna be. whatever their judgment is, we go with that.

[Betcoin.AG]

My identity is unique, and that is precisely why I voluntarily sent them my real, official documents

what a weird statement, why would you emphasize that the KYC you sent them is "real"?

If Betcoin genuinely claims that my KYC matches a previously banned account, it would mean someone else must have used my personal data in the past. If my identity was indeed stolen and misused by a third party, it would be a serious matter that I would have to report to the cybercrime authorities to protect myself.

this makes it even more suspicious, it's like you didn't send them your real KYC, but someone else KYC that you got from somewhere, and you are trying to give yourself a way out in case that KYC was already used on betcoin.ag.

Well, let's say you are not guilty, but your story does not match your action.

that's what i'm thinking too.

Lets also not forget this also conveniently AI post:

I have never encountered such treatment of a customer before, and I find it completely unacceptable.

From what has been presented here, the player deposited their own funds, used no bonuses, placed only a few bets, and then had their account blocked immediately after requesting a withdrawal. This alone raises serious concerns.

What is even more disturbing is the apparent lack of evidence and the attitude shown toward the customer. Accusing someone of abuse without providing proof, withholding their funds, and responding with remarks that can be perceived as arrogant or disrespectful is not the conduct expected from a trustworthy gambling operator.

Trust is the foundation of any betting platform. If players can have their accounts locked and funds withheld without a transparent explanation, it damages confidence not only in this company but in the industry as a whole.

Bitcoin.ag should either provide clear evidence supporting its accusations or release the player’s funds without unnecessary delays. Anything less would be difficult to view as fair treatment.

I sincerely hope this matter receives a transparent and just resolution.

I suppose OP wants us to believe that this new account created an account on the same day as the complaint was made, made his comment, logged out 5 minutes later and never returned (as of now). Completely unrealistic. Classic extortion from a professional crook.

[Valicz]

To Betcoin.AG: In my country, we have a saying: "A drowning man will clutch at a straw." This is exactly what you are doing right now. You have no real arguments left, so you are just kicking around and attacking random accounts.

I have absolutely no idea who "Dancasyk" is. I don't know that person, just like I don't know you. But hey, every device has an IP address. I am 100% open to any administrator checking my IP address to prove that I have no multi-accounts here. My conscience is completely clean because I did nothing wrong.

Please, stop kicking around and just admit you made a mistake. Nobody is perfect and everyone can make an error. Let's just be reasonable, fix this mistake, and close this dispute.

Otherwise, I am happy to leave it to AskGamblers and BMR to review how you treat your customers when you run out of proof.

[Somegory]

I read and read again, just so I can understand what's going on here.

There are only two points that I am holding into right now.

1. Betcoin claimed that OP is betting on table tennis on other websites too, I know that casinos have their ways of getting to know about this, so betcoin if I am to ask for evidence to this claim is it even possible to share? I guess not, because they will expose somethings that will make cheaters to be more cautious in future.

2. Betcoin also claimed that OP is a scammer, is there any IP leak? Like maybe OP use multiple accounts? Out of these two claims isn't it possible to show a legendary member just one proof and let all this matter come to an end?

I think this will protect how casinos hunt for cheaters, show the likes of The cryptovator will do enough.
Just saying my own opinion, I come in peace.

[rohang]

SNIP

The evidence gathering phase of the investigation has been quite interesting. You've been a busy boy! No wonder you knew exactly what to do to try and extort us the moment you got caught. You have been banned from so many sites at this point, it is ridiculous. Why do you create a new account for every complaint?

FYI, you don't get to go from mediator to mediator trying to find one who let's you win. If anyone is willing to take your case, we will show them the evidence and when you lose, that's it. That was your mediation. Scammer.

Edit: Additionally, don't lie and say you were going to bet on World Cup.100% of your bets on Betcoin were on table tennis, including your 17 rejected bets. And so far the information we have shows that 100% of your bets on every other site were on table tennis, as well.

IMO this is the smoking gun,

Someone claiming to have 'just found out' about crypto and 'made his first ever gambling account' WOULD not bet on shady tier 3 TT matches.
It wouldve been one thing if something like the olympics was on and bets were made on those matches... but 17+ bets on these russian/whatever TT matches.... yea

I know from experience that TT is the most fixed sport alongwith tennis.... siding with betcoin here

@Valicz Would suggest you to stick to the mediation sites and resolve is from there

@betcoin.ag i always struggle to think why sites offer these TT matches, surely they must be a source of constant headache for issues like this?

[SamReomo]

Please, stop kicking around and just admit you made a mistake. Nobody is perfect and everyone can make an error. Let's just be reasonable, fix this mistake, and close this dispute.

Otherwise, I am happy to leave it to AskGamblers and BMR to review how you treat your customers when you run out of proof.

I don't know who's at mistake but if you want to let mediation solve your dispute then that would be a better option. Although, by reading some posts of Betcoin I noticed that they were willing to solve the issue by doing some kind of review but you took thing to another level and involved mediator.

@Betcoin, your platform has been among the trusted ones and it will always remain that way, OP if you're willing to get your deposit back then a reputed platform like Betcoin might allow for that happening, but it's not good to blame them using harsh words because they're a reputed platform and from their words I noticed that they were willing to cooperate on this matter. Now, it's on you if you allow it to AskGamblers and BMR for review then that's also okay.

[Valicz]

Thank you for your comments. I need to correct some huge lies that Betcoin is spreading here. If anyone has doubts or questions, please ask me directly before judging. I have plenty of screenshots of my communication and account status to back up my story, and I will gladly share them with all of you. Right now I am at work, but I will upload everything I have here in the evening when I have time.

To rohang: First of all, I was betting specifically on the Czech Liga Pro, NOT the Russian leagues. The Czech Liga Pro is a professional, transparent tournament, and all matches are streamed live on YouTube where anyone can watch them. Second, Betcoin is lying about "17 bets". I only played TWO table tennis matches in total! What actually happened is that while watching the live game, I tried to place a bet, but they secretly dropped my betting limit to 0.01 USDT. As the odds were changing live, I clicked a few times to see if it would let me place a normal bet. It was just the system rejecting the clicks because of their 0.01 USDT limit! Only two matches actually went through.

To SamReomo: Thank you for your advice, but I am 1,000,000% sure that I did absolutely nothing wrong. I played 100% fair, so I am not looking to just get my deposit back. I have every right to my full winnings (1,210 USDT). Think about it logically: if I were a scammer or a professional crook like Betcoin claims, I would have immediately jumped at the offer to just take my deposit back and run away to avoid any trouble. But I am an honest man, my honor is everything to me, and I would never do anything illegal in my life. I am rejecting the deposit return because I stand by my truth. Betcoin needs to pay out my full balance and publicly apologize for calling me a "crook" and a "scammer" at least 5 times without a single piece of evidence.

Just to be transparent with everyone: AskGamblers closed my complaint today because they are a private site and don't have the regulatory power to investigate these types of account blocks, advising me to go directly to the Gambling Authority.

I have a clean conscience, and I am going to fight for my full money. Let's see if Betcoin can act like a professional company.

[Betcoin.AG]

Thank you for your comments. I need to correct some huge lies that Betcoin is spreading here. If anyone has doubts or questions, please ask me directly before judging. I have First of all, I was betting specifically on the Czech Liga Pro, NOT the Russian leagues. The Czech Liga Pro is a professional, transparent tournament, and all matches are streamed live on YouTube where anyone can watch them. Second, Betcoin is lying about "17 bets". I only played TWO table tennis matches in total! What actually happened is that while watching the live game, I tried to place a bet, but they secretly dropped my betting limit to 0.01 USDT. As the odds were changing live, I clicked a few times to see if it would let me place a normal bet. It was just the system rejecting the clicks because of their 0.01 USDT limit! Only two matches actually went through.

We have not lied about anything. We said that you have 17 rejected bets on table tennis. This is a fact. 11 of the rejected bets came before an accepted bet of 307.56 USDT. So no, you weren't just clicking around. You were trying to find a way to manipulate our awesome system, which was able to instantly detect that you are not someone we want to do business with. You are embarrassing yourself and digging yourself into a deeper and deeper hole.

Just to be transparent with everyone: AskGamblers closed my complaint today because they are a private site and don't have the regulatory power to investigate these types of account blocks, advising me to go directly to the Gambling Authority.

What are you talking about? This is what AskGamblers does. You are saying that AskGamblers doesn't take complaints? What is the complaint button for? Everyone here knows what AskGamblers does. We have had other complaints from AskGamblers accepted, including sports related ones. We won them all, by the way. They likely just rejected your case because you are not credible. They were probably easily able to detect the fact that you have created additional complaints under different names, as well, and they don't want to waste any time on a known scammer.

@betcoin.ag i always struggle to think why sites offer these TT matches, surely they must be a source of constant headache for issues like this?

Great question. TT is one of the more abused events, but so is eSports and a couple others. We keep them in because they are fun to bet on. It's very easy to tell when they are being abused, because they are also some of the more closely watched events. We also keep in contact with the event coordinators, so when we are able to determine that people are betting on themselves or their friends, we help get them banned for life from competition.

[Shishir99]

I have nothing to hide. My KYC is just me and my one account. If you have any more questions, I am happy to answer them here, while we wait for AskGamblers and BMR to review the facts.

Let me think you are right and you have nothing to hide. I am just sharing my own opinion. Your action and your story do not match, and I think I am not alone. Others also think you are not telling the truth. Since you decided to go with the mediator, I believe you would accept their judgment. If AG rejected your complaint for some reason, look for other alternatives. See if you can recover your money. If you cannot do it, accept the result and move forward.

I have said this before, and I am saying it again: Betcoin.ag is one of the older casinos around, and I don't think they would scam someone for 1210 USD. It does not match the reputation. I could doubt them if the amount was larger than 100K.

[holydarkness]

[...]
i don't think discussing this any further is gonna get us anywhere, it's just words vs words, and you already submitted a complaint with askgamblers, so we should just wait and see what the result of that gonna be. whatever their judgment is, we go with that.

A better wording will be to wait for OP's case to be online on AG and for OP to share the link with us. On ADR, it's not words vs. words, it's evidence vs. counterevidence, both parties send their smoking gun to the mediator to pull a verdict.

[...]
1. Betcoin claimed that OP is betting on table tennis on other websites too, I know that casinos have their ways of getting to know about this, so betcoin if I am to ask for evidence to this claim is it even possible to share? I guess not, because they will expose somethings that will make cheaters to be more cautious in future.

2. Betcoin also claimed that OP is a scammer, is there any IP leak? Like maybe OP use multiple accounts? Out of these two claims isn't it possible to show a legendary member just one proof and let all this matter come to an end?

[...]

1. Possible through direct private mediation by ADR [currently AG], as sensitive information will be set to private, for the mediators only.
2. Casinos --especially one as big as Betcoin-- use sophisticated detection algorithm. I am privileged to see several other casinos' tripwire, and believe me when I say they set it on factors that is unfathomable. So when a big casino is sure, they're sure. It just matter of providing the alarm being triggered to a mediator to validate their statements, because this part of the forum runs on evidence and not mere statements. Simplified: once AG see the tripwire, it's done.

[Valicz]

To betcoin:
Let's look at the actual facts instead of your cheap personal insults and desperate attempts to paint me as a professional scammer.

1. Regarding the "17 rejected bets" – let's tell the community the real story about how your system actually works:
I only ever bet on TWO matches in total, and only 3 bets were actually accepted. On your platform, these Czech table tennis matches can only be bet on LIVE once they start.
- For the first match: I placed one larger bet, which went through. As I was watching the live stream on YouTube, I decided to place another bet on the same match. I clicked your "Max Bet" button, it showed me a higher amount, but when I confirmed it, your system rejected it and instantly dropped my limit to 0.1 USDT. Because table tennis is an incredibly fast game where live odds change every few seconds, I refreshed the page and tried a few more times to see if it was just a temporary delay or a speed issue. In the end, only ONE bet went through for this match (around 373 USDT).
- For the second match: Your system only allowed me to place around 307 USDT on the first bet. Then the same wheel of rejections started again – dropping my limits to 0.1 USDT max bet. At one point, the player I backed started losing, but the odds went up to a beautiful 2.3. Surprisingly, your system allowed me to place one more smaller bet of around 35 USDT.

I never denied trying to place multiple bets on the same match. But these were just attempts against your live limits. Only 3 bets were ever accepted. Every live bettor on this forum knows exactly this frustration when a sportsbook uses shady limit-dropping scripts mid-game.

Furthermore, you conveniently forgot to mention our email communication. I told you clearly that I registered to bet on the FIFA World Cup. In fact, I had several drafts/saved slips ready in my account, and ALL of them were accumulators for the World Cup! (You left that part out, didn't you?). In hindsight, thank God you blocked me because a few of those World Cup slips would have lost anyway. But the fact remains that you blocked me without a single shred of evidence right after I requested a withdrawal. I will be uploading our full email communication here tonight so everyone can see how you treat customers.

2. Regarding AskGamblers:
You are explicitly lying to this community. AskGamblers did NOT reject my case because of "different names." I filed my complaint transparently under my real name, Filip Valenta. AskGamblers automatically closed the public ticket stating they are a private mediation site, not a regulatory body, and advised me to go to the Gambling Authority.

However, since you publicly bragged here that you "work with them all the time and win all cases," I have officially contacted AskGamblers support (support@askgamblers.com). I sent them screenshots of your comments here, asking them why they cannot review my case if you claim to have such a great relationship with them. Either you are lying here to look tough, or there was a misunderstanding on their end. We will see what they reply. I am attaching the official AskGamblers closing message below for everyone to read.

3. Regarding your ridiculous match-fixing insinuations:
Now you are trying to imply that I somehow know professional players from the Czech Liga Pro and am betting on my friends? This is getting absurd. I am a regular recreational guy who found your site, deposited my own crypto, and placed bets on a professional league that YOU chose to officially offer on your sportsbook. If you cannot handle taking action on Czech table tennis, don't offer it. You can't just welcome a player's deposit, let them bet on your official lines, and then accuse them of being a criminal just because they won.

I have a 1,000,000% clear conscience. I didn't break a single rule, my honor is everything to me, and I will not let you steal my 1,210 USDT. Keep throwing insults, but the truth remains on my side.

https://ibb.co/Fb1mQdjQ

[Valicz]

Just to update everyone on my next steps: I have officially contacted AskGamblers support once again regarding how this bookmaker is misusing their name here, and I am currently also waiting for a statement from BMR (Bookmakers Review). After that, I will proceed with the official regulatory route, exactly as AskGamblers originally advised me.

I have all my screenshots and evidence fully prepared. However, I have made a firm decision: I will ONLY provide these screenshots privately to a trusted forum moderator, a neutral mediator, or the official gambling authority.

I will absolutely not post them publicly for Betcoin to manipulate or use to invent further lies. Betcoin has not provided a single shred of actual evidence here; they have done nothing but insult me and defame my name. I have nothing to hide, but my evidence belongs in the hands of official and neutral bodies, not in a public thread with an operator that acts completely unprofessionally.

Is there any trusted forum moderator or established mediator here who would be interested in reviewing this case and representing it? I will gladly provide you with the complete evidence in private.

[Betcoin.AG]

Furthermore, you conveniently forgot to mention our email communication. I told you clearly that I registered to bet on the FIFA World Cup. In fact, I had several drafts/saved slips ready in my account, and ALL of them were accumulators for the World Cup! (You left that part out, didn't you?). In hindsight, thank God you blocked me because a few of those World Cup slips would have lost anyway. But the fact remains that you blocked me without a single shred of evidence right after I requested a withdrawal. I will be uploading our full email communication here tonight so everyone can see how you treat customers.

Yes, we received your message about "wanting to bet the World Cup", that you sent to seem legitimate after your account had already been flagged. None of what you are doing is original. You are no better than any of the other obvious scammers that we catch all the time. And you have no idea how we treat our customers, because you are not a customer.

2. Regarding AskGamblers:
You are explicitly lying to this community. AskGamblers did NOT reject my case because of "different names." I filed my complaint transparently under my real name, Filip Valenta. AskGamblers automatically closed the public ticket stating they are a private mediation site, not a regulatory body, and advised me to go to the Gambling Authority.

Again, what are you talking about? AskGamblers mediates this stuff all the time.
Here is a similar case that mediated for us recently. Sportsbook abuse.
https://www.askgamblers.com/casino-complaints/betcoin-casino-withdrawal-blocked-and-account-blocked
Here is another active sports case they are working on for someone in the forum, currently.
https://bitcointalk.org/index.php?topic=5585846.0
If your case is plausible they would take it. That's what they do.

[Valicz]

Notice how you completely ignored my detailed, technical explanation of your live betting limit system. You didn't address a single word about the 0.1 USDT limits or the "Max Bet" button drops. Why? Because every live bettor here knows exactly that what I described is a reality on your site.

Regarding the World Cup tickets: I saved those accumulator slips in my account BEFORE you restricted my account, not after. My betting intentions were clear from the start.

Regarding AskGamblers: You are completely twisting the argument. I never said AskGamblers doesn't take complaints or sports cases. I said they closed MY specific complaint with a standard message stating they are a private site and advised me to go directly to the Gambling Authority because they do not have the regulatory power to investigate this type of account block.

You claimed earlier that they rejected my case because you "detected I am a known scammer using different names." That was a flat-out lie to manipulate this forum. They closed it due to jurisdictional limitations, not because of your imaginary "scammer detection." You can check the link to their official response myself below, so everyone can see the real text.

https://ibb.co/Fb1mQdjQ

As I said before, I have already contacted AskGamblers support privately to clarify why you are using their name to validate your theft, and I am waiting for an independent moderator or gambling authority to review my full, complete evidence. Your lack of actual proof and constant reliance on insults speaks for itself.


https://ibb.co/Fb1mQdjQ