Degen.com Confiscated My Winnings

[MaxTher]

What happened:: I created an account on Degen.com and deposited funds using USDT (ERC20). I only placed regular bets on major League of Legends tournaments, mainly the MSI, using common markets such as total kills and match winner.

After winning several bets, When i try to withdraw Degen.com liquidated all of my winnings, claiming "sports betting abuse." They have not provided any evidence or a specific explanation of what I supposedly did wrong. Instead, they only quoted generic sections of their Terms of Service related to fraud, arbitrage, and betting abuse.

I have never used bots, arbitrage, or any unfair betting strategy.  https://imgur.com/a/vwKXfVt These are the bets I placed.


Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=3742927 

Reference Link: 
Amount Scammed: 117 USDT
Payment Method: USDT (ERC20)
Proof of Payment: https://etherscan.io/tx/0xa741552711c4753ed3b64a385ae0171b0424870b0b319d3ddd6f9a21f585217a, https://etherscan.io/tx/0xeaa9fd917d7a1aaa59c459b03bc6b6a41696519fbe1b5f6003e7fa539ca9974a, https://etherscan.io/tx/0x5372ff4d28e03a2376b3f274eaba15c07ee76f03b42a2c5a9f004d85658d8d1d 
PM/Chat Logs: https://pastebin.com/jZBMZY9r
Additional Notes: 

[logfiles]

You should have used other much friendlier image hosting websites like;
1. https://talkimg.com/
2. https://bitlist.co/upload
Imgur gives users of Tor browser and VPNs hard time.

This is the kind of case that is so hard to get resolved here, and you might need to use arbitration from a third party service. They are obviously not going to share all the specifics of their investigation to the public.

[rohang]

As an avid Esports bettor myself i can confirm there is nothing suspicious about those 6 bets

They are all on Tier 1 League of legends tournament with the biggest teams where there is no chance if any fixing etc

Degen representative is pretty active here so i hope they can check and respond

Unless u had more beta you did not show or a multi account, this shouldnt have happened

[Cointxz]

As an avid Esports bettor myself i can confirm there is nothing suspicious about those 6 bets

They are all on Tier 1 League of legends tournament with the biggest teams where there is no chance if any fixing etc

Degen representative is pretty active here so i hope they can check and respond

Unless u had more beta you did not show or a multi account, this shouldnt have happened

This user has same pattern of having sports betting issue if you will check his post history https://bitcointalk.org/index.php?topic=5584440.msg66781176#msg66781176.

Normally, I will give a benefit of the doubt on this case but for someone experiencing the same issue on different casino with same games then I believe there’s something wrong on this user betting pattern.

There’s no issue on the bet per se. I think it’s on the strategy he is using.

[Warkop]

As an avid Esports bettor myself i can confirm there is nothing suspicious about those 6 bets

They are all on Tier 1 League of legends tournament with the biggest teams where there is no chance if any fixing etc

Degen representative is pretty active here so i hope they can check and respond

Unless u had more beta you did not show or a multi account, this shouldnt have happened

This user has same pattern of having sports betting issue if you will check his post history https://bitcointalk.org/index.php?topic=5584440.msg66781176#msg66781176.

Normally, I will give a benefit of the doubt on this case but for someone experiencing the same issue on different casino with same games then I believe there’s something wrong on this user betting pattern.

There’s no issue on the bet per se. I think it’s on the strategy he is using.

Will this problem be a baseless accusation with some evidence of transactions, even though there are no screenshots in this case, is the evidence strong enough to win him in this case, it could also be that the strategy he used made his bet become like that.

[rohang]

PM logs says his account has been locked by betby, so maybe its because of some other actions done on another sportsbook

Almost every site uses betby nowadays so very difficult to get away from pulling an abuse on one site and then simply switching to another site

I sided with OP in beginning but after seeing the char log more closely, there must be something OP has done and its not the bets shown in the screenshot

[MaxTher]

https://imgur.com/a/MdS85zc That's new, cant win money

[The Cryptovator]

What happened:: I created an account on Degen.com and deposited funds using USDT (ERC20). I only placed regular bets on major League of Legends tournaments, mainly the MSI, using common markets such as total kills and match winner.

After winning several bets, When i try to withdraw Degen.com liquidated all of my winnings, claiming "sports betting abuse." They have not provided any evidence or a specific explanation of what I supposedly did wrong. Instead, they only quoted generic sections of their Terms of Service related to fraud, arbitrage, and betting abuse.

Are you sure you haven't abused their system? They seem to show reason, as you wrote above, "sports betting abuse." They usually don't provide evidence after flagging an account, and they might not provide any evidence on this thread as well. They only cooperate with mediators, but a few mediators don't accept sports betting complaints.

However, I have asked questions about these allegations on their announcement thread. They seem pretty active there, and I have asked to come here to respond to your allegation. Hopefully they will come here when they notice my reply there. So you may wait a couple of days to respond here and look for mediators who allow sports betting complaints.

[Mahdirakib]

That's new, cant win money

Your account was closed in a different sportsbook with the same odds provider one month ago. But you are still placing bets on other sportsbook with the same odds provider and the same eSports event. The support team has said the reason for taking such steps above. I think it would be best for you to stop placing bets with the strategy you are using.

If you strongly believe that their claim is wrong, then you may submit a complaint at ContestHunters.

[degencom]

Hi all, thanks for the tag, happy to give our side here.

Over the past few weeks we've seen a wave of newly created accounts following the same cycle: deposit, place a specific pattern of sports bets, withdraw, and repeat. We flagged this activity to our sportsbook provider, who reviewed the accounts involved and identified the OP's account as part of this pattern of sportsbook abuse.

We understand it's frustrating not to get a detailed breakdown, but we can't publicly share the specifics of how this type of activity is detected, as doing so would only make it easier to repeat. What we can share are the numbers:

- Only the winnings from the flagged activity were confiscated, which was $108, not the player's deposits.
- In total, the OP deposited $358.50 and withdrew $468.36, meaning they left Degen in overall profit despite the confiscation.

Our goal isn't to punish anyone, it's to stop abuse from continuing. We never want to get in the way of players genuinely enjoying Degen, but once our provider flags an account, we have to act.

The OP is welcome to reach out to our support team if they'd like to discuss their account further.

[PX-Z]

... I think it would be best for you to stop placing bets with the strategy you are using.

That's a bold statement, the OP is mainly using LOL for bets based on here and the other thread he made. And based on the last screenshot chat log "The system had you had only consistently bet on weak lines", "Which is agaisnt the rules" those statement doesn't make sense.
They should not list those games/matches if they don't want users to win consistently using those matches. Because obviously if you always watch and analyze the game you eventually know what teams are weak, just based on that, you can easily bet who will win. But then again, it's agaisnt the rules?

[yahoo62278]

... I think it would be best for you to stop placing bets with the strategy you are using.

That's a bold statement, the OP is mainly using LOL for bets based on here and the other thread he made. And based on the last screenshot chat log "The system had you had only consistently bet on weak lines", "Which is agaisnt the rules" those statement doesn't make sense.
They should not list those games/matches if they don't want users to win consistently using those matches. Because obviously if you always watch and analyze the game you eventually know what teams are weak, just based on that, you can easily bet who will win. But then again, it's agaisnt the rules?

They may as well come out and say we only allow losing bettors to play here if this explanation is legit. I don't love casinos being able to just say whatever and we gotta deal with it, honestly.

[Mahdirakib]

~ They should not list those games/matches if they don't want users to win consistently using those matches. Because obviously if you always watch and analyze the game you eventually know what teams are weak, just based on that, you can easily bet who will win. But then again, it's agaisnt the rules?

Actually, they were referring to value betting with that statement. The odds provider occasionally gives higher odds to weak lines than it should be by mistake. Some users search for those specific matches everywhere to take the benefits of mistakenly listed odds. Sportsbook only takes steps in such situations if the player always places bets on such mistakenly listed odds.

[The Cryptovator]

We understand it's frustrating not to get a detailed breakdown, but we can't publicly share the specifics of how this type of activity is detected, as doing so would only make it easier to repeat. What we can share are the numbers:

- Only the winnings from the flagged activity were confiscated, which was $108, not the player's deposits.
- In total, the OP deposited $358.50 and withdrew $468.36, meaning they left Degen in overall profit despite the confiscation.

Our goal isn't to punish anyone, it's to stop abuse from continuing. We never want to get in the way of players genuinely enjoying Degen, but once our provider flags an account, we have to act.

Thanks for your prompt reply, although we haven't gotten a resolution from your end. I would like to know if you flag an account upon loss and if you refund their initial deposit. I do think concerns only arise when people win and don't get their winnings from the platform. You are seeing that user abuse after a win, but there are gamblers who have been losing even after abuse.

However, it's better if you prevent abusing the system. We can understand you aren't agreeing to post evidence publicly, but since you have evidence, then you should fix the back door. It's not always acceptable to flag and ban an account for the same excuse. You should do something where users won't abuse the system, because you know where the back door is.

We aren't really satisfied with such as answer from the gambling platform.

[holydarkness]

OP, though Degen representative already give their explanation, if you [as well as the overseers here] are not satisfied with the explanation enough, do you mind to escalate it to ContestHunters like what Mahdirakib suggested? It is a new project of a prominent member of this forum, and the dispute page is specifically being watched by me.

Clicking on my signature [below this post] will directly bring you to dispute page. I'll try and give my best to reach and get Degen compliance team to answer there, where evidence and private information can be freely shared.

[MaxTher]

Hi all, thanks for the tag, happy to give our side here.

Over the past few weeks we've seen a wave of newly created accounts following the same cycle: deposit, place a specific pattern of sports bets, withdraw, and repeat. We flagged this activity to our sportsbook provider, who reviewed the accounts involved and identified the OP's account as part of this pattern of sportsbook abuse.

We understand it's frustrating not to get a detailed breakdown, but we can't publicly share the specifics of how this type of activity is detected, as doing so would only make it easier to repeat. What we can share are the numbers:

- Only the winnings from the flagged activity were confiscated, which was $108, not the player's deposits.
- In total, the OP deposited $358.50 and withdrew $468.36, meaning they left Degen in overall profit despite the confiscation.

Our goal isn't to punish anyone, it's to stop abuse from continuing. We never want to get in the way of players genuinely enjoying Degen, but once our provider flags an account, we have to act.

The OP is welcome to reach out to our support team if they'd like to discuss their account further.

This does not make sense. Are players not allowed to be profitable on your sportsbook?

I only placed regular live bets on League of Legends matches.

Winning bets does not mean I abused your sportsbook. Simply claiming that my betting pattern is similar to other accounts is not evidence that I violated your Terms of Service.

[Rating Place]

Payouts at one sportsbook have nothing to do with payouts from a different book even with the same provider. Each book can customize payouts on value bets. Some may pay in full and limit. The limit at each book can be different. We have to stop allowing sportsbooks to confiscate money because of same provider. Most people don’t check provider. It’s stealing and we have to stop enabling this practice.

The provider can auto limit based on the book’s setting. The provider doesn’t take the money. There have been many cases in the last few months where books went against the provider recommendation.

There is no need for arbitration if books MUST listen to providers.

[Shishir99]

Payouts at one sportsbook have nothing to do with payouts from a different book even with the same provider. Each book can customize payouts on value bets. Some may pay in full and limit. The limit at each book can be different. We have to stop allowing sportsbooks to confiscate money because of same provider. Most people don’t check provider. It’s stealing and we have to stop enabling this practice.

The provider can auto limit based on the book’s setting. The provider doesn’t take the money. There have been many cases in the last few months where books went against the provider recommendation.

There is no need for arbitration if books MUST listen to providers.

Well, yeah. The casino should refund the deposit and block the account in such cases.
What about the players who have already been blocked by the provider? They should freeze the account the moment they know this information from the provider, and refund the deposit/left funds to the player. The sportsbook should not confiscate the funds if the player did not break any rules other than those blocked by the provider. As for the player, they need to stop doing what they have been doing. Or choose a sportsbook which has different provider.

[Rating Place]

Payouts at one sportsbook have nothing to do with payouts from a different book even with the same provider. Each book can customize payouts on value bets. Some may pay in full and limit. The limit at each book can be different. We have to stop allowing sportsbooks to confiscate money because of same provider. Most people don’t check provider. It’s stealing and we have to stop enabling this practice.

The provider can auto limit based on the book’s setting. The provider doesn’t take the money. There have been many cases in the last few months where books went against the provider recommendation.

There is no need for arbitration if books MUST listen to providers.

Well, yeah. The casino should refund the deposit and block the account in such cases.
What about the players who have already been blocked by the provider? They should freeze the account the moment they know this information from the provider, and refund the deposit/left funds to the player. The sportsbook should not confiscate the funds if the player did not break any rules other than those blocked by the provider. As for the player, they need to stop doing what they have been doing. Or choose a sportsbook which has different provider.

You make a good point that the book should block the player immediately or limit. The bad books free roll the player. They take losses and don’t pay winnings.

The thing I disagree with is avoiding Betby books. Just play at good Betby books. You don’t even have to look at the provider. Just look at the book’s payout history.

I’m a value player and only play at reputable books. I wouldn’t get near these books that keep showing up in scam accusations.

[MaxTher]

Payouts at one sportsbook have nothing to do with payouts from a different book even with the same provider. Each book can customize payouts on value bets. Some may pay in full and limit. The limit at each book can be different. We have to stop allowing sportsbooks to confiscate money because of same provider. Most people don’t check provider. It’s stealing and we have to stop enabling this practice.

The provider can auto limit based on the book’s setting. The provider doesn’t take the money. There have been many cases in the last few months where books went against the provider recommendation.

There is no need for arbitration if books MUST listen to providers.

Well, yeah. The casino should refund the deposit and block the account in such cases.
What about the players who have already been blocked by the provider? They should freeze the account the moment they know this information from the provider, and refund the deposit/left funds to the player. The sportsbook should not confiscate the funds if the player did not break any rules other than those blocked by the provider. As for the player, they need to stop doing what they have been doing. Or choose a sportsbook which has different provider.

You make a good point that the book should block the player immediately or limit. The bad books free roll the player. They take losses and don’t pay winnings.

The thing I disagree with is avoiding Betby books. Just play at good Betby books. You don’t even have to look at the provider. Just look at the book’s payout history.

I’m a value player and only play at reputable books. I wouldn’t get near these books that keep showing up in scam accusations.

I've been playing on Legendz.io for a while now and, so far, I haven't had any problems with withdrawals or my account.

The only issue I've experienced is that sometimes crypto deposits don't get credited automatically. When that happens, I have to contact support, and they manually credit the funds. Other than that, my experience has been good so far.