Degen Casino refuses to pay 513.98 USDT Sportsbook winnings

[btoom6789]

Hello everyone,

I deposited 410 USDT and placed 13 sports bets on the Degen Casino Sportsbook.

- 10 bets won 
- 3 bets lost 

All bets were accepted normally without any restrictions or warnings. After the events finished, the bets were settled according to official results, and my balance increased to 923.98 USDT.

I submitted a withdrawal request for the full amount. The withdrawal is still pending, and I still have full access to my account.

Instead of processing it, I received this email from support:

 "The reason why your account is locked is because of flagrantly and knowingly violation of the ToS of Degen and our Sportbook... 
 For this time, we will just be seizing your winnings and allowing you to have back your deposit on the site. We will starting to seize deposits as well if the behaviour continues."

Important notes:
- My account is NOT locked — I still have full access right now.
- The withdrawal request remains active in pending status.
- The casino gave zero specific evidence of any violation (no bet IDs, no markets, no proof of arbitrage, collusion, fixed matches, etc.).
- I did not use any bonuses, bots, multiple accounts, or prohibited activities.

I ask Degen Casino (@degencom https://bitcointalk.org/index.php?action=profile;u=3742927) to either:
1. Provide clear and specific evidence of which rule I violated and on which bets, or 
2. Immediately process the full withdrawal of 923.98 USDT.

Proofs:
Deposit: https://i.ibb.co/cST90SFj/image.png
Withdrawal request: https://i.ibb.co/wZgRt3PV/image.png
Betting history: https://i.ibb.co/8VB5Hk4/degen-bets.jpg https://i.ibb.co/XxkCjvw7/image.png
Support email:  https://i.ibb.co/7t4gnxZG/degen.jpg

My login: btoom6789

[Cointxz]

@degencom here’s a new case about your sportsbook. This time it’s on different sports from the last case being raised recently.

Seriously, if value betting is always the case then I suggest to change odds provider for having lots of weak line on different sports category.

@OP let’s wait on the representative reply.

[Nathrixxx]

You are someone lucky this platform is represented on this forum and I will also advise if you can quote or visit the announcement trade in addition to make it quicking and draw their attention of their representative on this challenge, if it is not a serious issue that warrant for such access denial, you may be given the privilege to get your fund and withdraw, but they are pending it's because of the reason the stated above, only that I'm hearing something of such for the first time, violation of the sports book in what dimension.

[holydarkness]

You are someone lucky this platform is represented on this forum and I will also advise if you can quote or visit the announcement trade in addition to make it quicking and draw their attention of their representative on this challenge, if it is not a serious issue that warrant for such access denial, you may be given the privilege to get your fund and withdraw, but they are pending it's because of the reason the stated above, only that I'm hearing something of such for the first time, violation of the sports book in what dimension.

Uhh... I'll suggest something better, rather than being OOT on their ANN and unnecessarily post just to raise their awareness.

OP, if you want to, you can escalate your case to ContestHunters by clicking on my signature, it will bring you directly to CH's dispute page, of which directly overwatched by me. I'll try to get Degen contact and reach them and initiate a dispute resolution for your case and the neighboring thread.

[btoom6789]

Update

One day after posting my complaint here, Degen Casino cancelled my pending withdrawal request and confiscated all of my Sportsbook winnings, leaving only my original 410USDT deposit.
Before the confiscation, my account balance was 926.31 USDT. Due to the withdrawal fee, I would have received 923.98 USDT (410 USDT deposit + 513.98 USDT winnings).

Despite this action, Degen Casino has still provided no evidence that I violated their Terms of Service. They have not identified:

• The exact rule I allegedly violated;
• The specific bet IDs or events/matches in question;
• Any evidence supporting their claims of arbitrage, collusion, or other prohibited activity.

My account remains fully accessible. The only action taken after my withdrawal request was the confiscation of my winnings.

Screenshot of the balance after confiscation  https://i.ibb.co/3m5NfFKs/image.png

@degencom, could you please explain:

Which specific bets violated your rules?
What evidence supports your decision?
Why were all bets accepted and settled normally if you now claim they were invalid?

I will continue to update this thread as the case progresses.

[Mahdirakib]

~snip~

Degen representative may come here with an explanation, but they won't share the sensitive evidence and information here publicly. They aren't going to share the evidence with you through the support system of the site. It will be better if you take this complaint to a mediator. Degen isn't available at most of the mediators yet. But you can submit a complaint at ContestHunters at this moment. Another forum member (holydarkness) has already suggested you to do that.

[holydarkness]

Update

[...]

I will continue to update this thread as the case progresses.

Again, I'll encourage you to raise to ContestHunters [my signature will bring you directly to dispute page] and perhaps get it tried there, where evidences can be provided by both parties in private.

[btoom6789]

Since the Degen Casino representatives are completely ignoring my issue here on Bitcointalk, I have followed holydarkness's advice and submitted a formal dispute against the casino on ContestHunters.

[holydarkness]

Since the Degen Casino representatives are completely ignoring my issue here on Bitcointalk, I have followed holydarkness's advice and submitted a formal dispute against the casino on ContestHunters.

Degen has replied on CH and give their own side of story and their piece of evidence. The case has now marked as resolved on CH as a verdict been made. However, as my commitment to get CH goes alongside with the forum, of which means CH need to be "more" than CG and AG in matter of transparency, at least in a way that I can be as transparent as I can withouth breaking confidentiality, in case anyone wonder whether or not the call is valid, kindly check OP's own evidence of his betslips,

[btoom6789]

Update on my Degen Casino dispute on ContestHunters(CH)

The dispute has been closed in favor of the casino. Unfortunately, the review was quite superficial.

Main issues:

• The mediator suggested that Degen return my initial deposit as a "good gesture", even though I had already withdrawn the 410 USDT deposit before opening the dispute on CH. The actual disputed amount — my winnings of 513.98 USDT — was not properly addressed.
• My case is very similar to the recent Leparda's case (same Betby flags, same ToS clauses, withdrawn deposit). In that case, winnings were paid in good faith. Here, the decision was the opposite.
  

Proof that there was no arbitrage:
I cross-checked all my bets with OddsPortal and BetsAPI at the exact time they were placed. In every single case, Degen’s odds were at market level or worse:

1–2. 29.06 16:49–16:50 Rolland vs Morais [In-Play / Live] — Morais @ 4.60 (LOST)
Bwin odds at the time 4.20 – 4.75 (BetsAPI Proof | Bwin Odds Screenshot)

3–4. 30.06 14:01–14:02 Wiersholm vs Lokotkova [In-Play / Live] — Under 18.5 @ 1.82 & Under 19.5 @ 1.72 (WON)
(OddsPortal Proof | Note: I also placed Under 18.5 @ 1.833 on Pinnacle few min before placed bets on Degen) my bet on Pinnacle

5–6. 30.06 17:36 Cirpanli vs Roura Llaverias [In-Play / Live] — Roura -7.5 @ 1.62 & Under 16.5 @ 1.67 (WON)
Normal live line movement since Pre-Match odds were -6.5 @ 1.84 & Under 18.5 @ 1.67 (OddsPortal Proof | Pre-Match odds Screenshot)

7–10. 30.06 21:04 Israel U22 vs Portugal U22 [Pre-Match] — Israel -8.5 @ 1.65 & -10.5 @ 1.87 (WON)
1xBet offered -10.5 @ 1.92 before the match (BetsAPI Proof | 1xBet Odds Screenshot)

11–12. 01.07 22:00 Shi vs Matias [Pre-Match] — Under 14.5 @ 1.64 & Shi -9.5 @ 1.64 (WON)
FonBet offered 1.65 on both (BetsAPI Proof | FonBet Odds Screenshot)

13. 05.07 02:31 Pieri vs Larwig [Pre-Match] — Under 18.5 @ 1.62 (LOST)
Market range: 1.57 – 1.75 (OddsPortal Proof | Odds Screenshot)

Note: Full historical odds on BetsAPI are visible only to logged-in users.

Conclusion & Request:
All 13 bets were regular market bets with fair odds. There were no inflated lines, no arbitrage, and no ToS violations. Nevertheless, Degen confiscated my winnings based solely on an automated Betby flag without any specific evidence.

I ask Degen Casino to review this case again, taking into account the provided odds comparisons and the precedent from Leparda's case. I kindly request the payout of my legitimate winnings in the amount of 513.98 USDT.

I remain open to a constructive discussion here on Bitcointalk and hope Degen will act in good faith to resolve this fairly and protect their reputation in the community.