Yes I've contacted with them in Telegram. Scripted answers like I somehow violated their terms. No clear answer, what I did wrong. They just saying that they special team "has own methodology". What a comfortable terms to scam players and take their money.
Also even I asked them return my deposits I made - 2 deposits 10000 and 500 php. Total ignoring and repeating their scripted answers.
Since you are getting typical replies, have you tried to raise concern with mediators? There are mediators where you can raise concerns, like Ask Gamblers and Casino Guru, where the casino would reply to solve the issues. It's good you created an allegation thread on the forum that would draw attention from the casino as well as from forum users. This thread also will reflect on Google as well.
From the forum's end, we may support you, but we don't have any investigation power, or we can't force them to post evidence here publicly that would break their privacy, and the abuser will get more data on how to abuse. So please focus on getting help from the mediators; we saw the casino comply with them and provide evidence as well.
Thank you for your support. First of all, I hope that a casino representative here will be able to resolve this misunderstanding, because it’s obvious that I couldn’t have violated any rules, but apparently chat agent has strict guidelines, and perhaps because the amount is so small, they don’t want to look into it and sort it out. Moreover, I understand that live chat support doesn’t have any tools at their disposal and their job is only to advise and forward questions to the appropriate departments - which is why I’m getting boilerplate responses without any explanation, because the agent themselves doesn’t know the real reason.
Of course, if the problem isn’t resolved, I’ll turn to Ask Gamblers and Casino Guru. But I’d like to wait for a response from a representative here first. I’ve seen other threads where everything was handled appropriately and the player was given the opportunity to withdraw their funds.
This is just nonsense, and it's obvious that if it weren't for that luck, that 13000 win, I would have lost my second deposit and that would have been the end of my day.
