[scam] BK8 blocked the account after I won big prize in slot

[perry903]

What happened::
I deposited overall 10500 php, got luck and won 13000 with 20 bet. When I finished gambling my balance was 21760. I tried withdrawal 6760 php but casino blocked my account and refuses to return my money. First they asked to download and install telegram because they couldnt provide help by chat. After just received messages that my account got suspended and money forfeited.
I used the same Maya wallet for deposit and withdrawal. Seems its not allowed to win here.

Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=3111991

Amount Scammed:
21760 php (near 355 usd)

Payment Method:
Maya

Proof of Payment:
https://talkimg.com/images/2026/07/09/UcQTe8.jpg

PM/Chat Logs:
https://talkimg.com/images/2026/07/09/UcQFyw.jpg
https://talkimg.com/images/2026/07/09/UcQNK9.jpg
https://talkimg.com/images/2026/07/09/UcQzG3.jpg
https://talkimg.com/images/2026/07/09/UcQTe8.jpg
https://talkimg.com/images/2026/07/09/UcQIHN.jpg
https://talkimg.com/images/2026/07/09/UcQssa.jpg
https://talkimg.com/images/2026/07/09/UcQ37o.jpg
https://talkimg.com/images/2026/07/09/UcQvaT.jpg

https://talkimg.com/images/2026/07/10/UctvWg.jpg

Additional Notes:
username - perry903  
BK8 Region - Philippines  
Currency - PHP
photo of my winning https://i.ibb.co/Rp0mV1rj/1804928587.jpg
website - https://www.bk8coins.com/en-ph/

[Cointxz]

Do you contact them via telegram? They truly do live support via telegram based on previous cases involved this casino.

What I’m wondering is do you wager x1 of your deposit before you initiate the withdrawal because you mentioned that you only made 20 bet before you withdraw while casino usually has x1 wagering requirements.

@BK8.Official might help you but do contact them too via telegram.

[perry903]

Do you contact them via telegram? They truly do live support via telegram based on previous cases involved this casino.

What I’m wondering is do you wager x1 of your deposit before you initiate the withdrawal because you mentioned that you only made 20 bet before you withdraw while casino usually has x1 wagering requirements.

@BK8.Official might help you but do contact them too via telegram.

I mean that my bet was 20 php and prize for spin 13000 php. its like Jackpot. First deposit 10000 I lost during spins. Then right after I made new one 500, since I couldn't believe that I lost everything so quick. So I made some spins and got luck with 13000 prize, after I've tried luck on every bet value I lost during my 1st deposit - so played every bet value until 1st big win in 2 slots. Thats all.
Yes I've contacted with them in Telegram. Scripted answers like I somehow violated their terms. No clear answer, what I did wrong. They just saying that they special team "has own methodology". What a comfortable terms to scam players and take their money.
Also even I asked them return my deposits I made  - 2 deposits 10000 and 500 php. Total ignoring and repeating their scripted answers.

[Cointxz]

Do you contact them via telegram? They truly do live support via telegram based on previous cases involved this casino.

What I’m wondering is do you wager x1 of your deposit before you initiate the withdrawal because you mentioned that you only made 20 bet before you withdraw while casino usually has x1 wagering requirements.

@BK8.Official might help you but do contact them too via telegram.

I mean that my bet was 20 php and prize for spin 13000 php. its like Jackpot. First deposit 10000 I lost during spins. Then right after I made new one 500, since I couldn't believe that I lost everything so quick. So I made some spins and got luck with 13000 prize, after I've tried luck on every bet value I lost my 1st deposit and played until 1st win. Thats all.
Yes I've contacted with them in Telegram. Scripted answers like I somehow violated their terms. No clear answer, what I did wrong. They just saying that they special team "has own methodology". What a comfortable terms to scam players and take their money.
Also even I asked them return my deposits I made  - 2 deposits 10000 and 500 php. Total ignoring and repeating their scripted answers.

Can you share here the screenshot of your conversation with the support? You can upload image on talkimg.com then post the link here so that we can understand what exactly the terms you violated in comparison to your game.

You should update your original post with that screenshot since PM logs is important proof for your case.

This case is unique since it’s involved slot games that typically hard to cheat.

[perry903]

Do you contact them via telegram? They truly do live support via telegram based on previous cases involved this casino.

What I’m wondering is do you wager x1 of your deposit before you initiate the withdrawal because you mentioned that you only made 20 bet before you withdraw while casino usually has x1 wagering requirements.

@BK8.Official might help you but do contact them too via telegram.

I mean that my bet was 20 php and prize for spin 13000 php. its like Jackpot. First deposit 10000 I lost during spins. Then right after I made new one 500, since I couldn't believe that I lost everything so quick. So I made some spins and got luck with 13000 prize, after I've tried luck on every bet value I lost my 1st deposit and played until 1st win. Thats all.
Yes I've contacted with them in Telegram. Scripted answers like I somehow violated their terms. No clear answer, what I did wrong. They just saying that they special team "has own methodology". What a comfortable terms to scam players and take their money.
Also even I asked them return my deposits I made  - 2 deposits 10000 and 500 php. Total ignoring and repeating their scripted answers.

Can you share here the screenshot of your conversation with the support? You can upload image on talkimg.com then post the link here so that we can understand what exactly the terms you violated in comparison to your game.

You should update your original post with that screenshot since PM logs is important proof for your case.

This case is unique since it’s involved slot games that typically hard to cheat.

Done! Yes, I'm also shocked! I just obviously got luck with 20php bet and won x650 prize that gave me ability to continue playing. So my problem was that I could control my greed and stop in right moment instead of losing my balance again.

[The Cryptovator]

Yes I've contacted with them in Telegram. Scripted answers like I somehow violated their terms. No clear answer, what I did wrong. They just saying that they special team "has own methodology". What a comfortable terms to scam players and take their money.
Also even I asked them return my deposits I made  - 2 deposits 10000 and 500 php. Total ignoring and repeating their scripted answers.

Since you are getting typical replies, have you tried to raise concern with mediators? There are mediators where you can raise concerns, like Ask Gamblers and Casino Guru, where the casino would reply to solve the issues. It's good you created an allegation thread on the forum that would draw attention from the casino as well as from forum users. This thread also will reflect on Google as well.

From the forum's end, we may support you, but we don't have any investigation power, or we can't force them to post evidence here publicly that would break their privacy, and the abuser will get more data on how to abuse. So please focus on getting help from the mediators; we saw the casino comply with them and provide evidence as well.

[perry903]

Yes I've contacted with them in Telegram. Scripted answers like I somehow violated their terms. No clear answer, what I did wrong. They just saying that they special team "has own methodology". What a comfortable terms to scam players and take their money.
Also even I asked them return my deposits I made  - 2 deposits 10000 and 500 php. Total ignoring and repeating their scripted answers.

Since you are getting typical replies, have you tried to raise concern with mediators? There are mediators where you can raise concerns, like Ask Gamblers and Casino Guru, where the casino would reply to solve the issues. It's good you created an allegation thread on the forum that would draw attention from the casino as well as from forum users. This thread also will reflect on Google as well.

From the forum's end, we may support you, but we don't have any investigation power, or we can't force them to post evidence here publicly that would break their privacy, and the abuser will get more data on how to abuse. So please focus on getting help from the mediators; we saw the casino comply with them and provide evidence as well.

Thank you for your support. First of all, I hope that a casino representative here will be able to resolve this misunderstanding, because it’s obvious that I couldn’t have violated any rules, but apparently chat agent has strict guidelines, and perhaps because the amount is so small, they don’t want to look into it and sort it out. Moreover, I understand that live chat support doesn’t have any tools at their disposal and their job is only to advise and forward questions to the appropriate departments - which is why I’m getting boilerplate responses without any explanation, because the agent themselves doesn’t know the real reason.
Of course, if the problem isn’t resolved, I’ll turn to Ask Gamblers and Casino Guru. But I’d like to wait for a response from a representative here first. I’ve seen other threads where everything was handled appropriately and the player was given the opportunity to withdraw their funds.

This is just nonsense, and it's obvious that if it weren't for that luck, that 13000 win, I would have lost my second deposit and that would have been the end of my day.

[Cointxz]

Yes I've contacted with them in Telegram. Scripted answers like I somehow violated their terms. No clear answer, what I did wrong. They just saying that they special team "has own methodology". What a comfortable terms to scam players and take their money.
Also even I asked them return my deposits I made  - 2 deposits 10000 and 500 php. Total ignoring and repeating their scripted answers.

Since you are getting typical replies, have you tried to raise concern with mediators? There are mediators where you can raise concerns, like Ask Gamblers and Casino Guru, where the casino would reply to solve the issues. It's good you created an allegation thread on the forum that would draw attention from the casino as well as from forum users. This thread also will reflect on Google as well.

From the forum's end, we may support you, but we don't have any investigation power, or we can't force them to post evidence here publicly that would break their privacy, and the abuser will get more data on how to abuse. So please focus on getting help from the mediators; we saw the casino comply with them and provide evidence as well.

Thank you for your support. First of all, I hope that a casino representative here will be able to resolve this misunderstanding, because it’s obvious that I couldn’t have violated any rules, but apparently chat agent has strict guidelines, and perhaps because the amount is so small, they don’t want to look into it and sort it out. Moreover, I understand that live chat support doesn’t have any tools at their disposal and their job is only to advise and forward questions to the appropriate departments - which is why I’m getting boilerplate responses without any explanation, because the agent themselves doesn’t know the real reason.
Of course, if the problem isn’t resolved, I’ll turn to Ask Gamblers and Casino Guru. But I’d like to wait for a response from a representative here first. I’ve seen other threads where everything was handled appropriately and the player was given the opportunity to withdraw their funds.

This is just nonsense, and it's obvious that if it weren't for that luck, that 13000 win, I would have lost my second deposit and that would have been the end of my day.

I suggest to follow his suggestion since there’s no guarantee that forum representative will solve your case especially if their support already made the decision. Most of the time they stick with their decision since they are holding evidence to support their action which they can’t share here.

You can try raising your dispute here too https://contesthunters.com/disputes.

It was owned by fellow forum members and you will get help in there since there’s only few active dispute so far.

[perry903]

I opened case on CasinoGuru
https://casino.guru/complaints/bk8-casino-player-s-account-has-been-closed--and-funds


Havent created case on askgamblers because I think there is no sense since all cases there with BK8 are unresolved.

[holydarkness]

I opened case on CasinoGuru
https://casino.guru/complaints/bk8-casino-player-s-account-has-been-closed--and-funds


Havent created case on askgamblers because I think there is no sense since all cases there with BK8 are unresolved.

Though I can understand the fear and concern you have over your confiscated fund, I also have to say that ermm... it's a bit too quick to escalate to CG after previously saying that you're attempting a deescalation here.

Reading from the beginning of the thread, I initially intended to write that I am currently nudging BK8 for a neighboring case and will surely inform them about this case once I get a reply, but given you've escalate to CG... well, now we wait.

[perry903]

I opened case on CasinoGuru
https://casino.guru/complaints/bk8-casino-player-s-account-has-been-closed--and-funds


Havent created case on askgamblers because I think there is no sense since all cases there with BK8 are unresolved.

Though I can understand the fear and concern you have over your confiscated fund, I also have to say that ermm... it's a bit too quick to escalate to CG after previously saying that you're attempting a deescalation here.

Reading from the beginning of the thread, I initially intended to write that I am currently nudging BK8 for a neighboring case and will surely inform them about this case once I get a reply, but given you've escalate to CG... well, now we wait.

https://talkimg.com/images/2026/07/10/UctvWg.jpg
after this "you are welcome" I decided to make another shot. '
Imagine my situation, casino just decided to steal my money and their support mocks me.
I used to lose money cuz of my gambling addiction. But another thing when someone just steals your money and tries to make you idiot.
I played slots, they just forfeit my jackpot. And the funnies moment that this amount was in PHP, not in dollars.
What should I do? Why such big companies like BK8 act like scammers? I feel so bad cuz I understand that I cannot do anything except begging. BK8 aggresively promotes itself in Phillipines. Saw many times their advert. I regret that deposited money there.

[GxSTxV]

I remember BK8 had or maybe still has some campaigns here on Bitcointalk, so they are definitely not an a new or unknown casino. Even though the confiscated amount isn’t that large what really bothers me here is their refusal to disclose the reason behind their decision. What’s wrong with simply telling the player which rule they violated? Otherwise, how can anyone trust a casino if they can confiscate your winnings without even explaining why? Tbh that can be a big red flag for me, and I think we should see what their representative has to say about this case.

[The Cryptovator]

~snip~

~snip~

Thank you for your support. First of all, I hope that a casino representative here will be able to resolve this misunderstanding, because it’s obvious that I couldn’t have violated any rules, but apparently chat agent has strict guidelines, and perhaps because the amount is so small, they don’t want to look into it and sort it out. Moreover, I understand that live chat support doesn’t have any tools at their disposal and their job is only to advise and forward questions to the appropriate departments - which is why I’m getting boilerplate responses without any explanation, because the agent themselves doesn’t know the real reason.
Of course, if the problem isn’t resolved, I’ll turn to Ask Gamblers and Casino Guru. But I’d like to wait for a response from a representative here first. I’ve seen other threads where everything was handled appropriately and the player was given the opportunity to withdraw their funds.

As I told you, it's challenging nowadays to get a reply from the casino on the scam accusation board. I can still see they haven't replied here on your allegation thread; I'm not sure either if they will come here or not. That's the reason I advise raising concern with mediators. Just try to find more mediators who have been solving such issues.

From your end, you are saying that you haven't broken any terms. But when they come here and say you really abuse the system, then we don't have any opportunities to prove it. Because everyone knows gambling sites don't provide their internal data publicly on the forum. So it's better to move forward with mediators; if they come here, we may try to help you.

[Myleschetty]

I remember BK8 had or maybe still has some campaigns here on Bitcointalk, so they are definitely not an a new or unknown casino. Even though the confiscated amount isn’t that large what really bothers me here is their refusal to disclose the reason behind their decision. What’s wrong with simply telling the player which rule they violated? Otherwise, how can anyone trust a casino if they can confiscate your winnings without even explaining why? Tbh that can be a big red flag for me, and I think we should see what their representative has to say about this case.

Since they stopped their signature campaign on this forum years ago, their gaming seems to fall apart while they take advantage of their users, so I'm surprised the OP didn't do a background check on the casino before using it. To be honest, I think every gambler should avoid this casino right now based on the number of scam accusations posted about them online.

[perry903]

~snip~

~snip~

Thank you for your support. First of all, I hope that a casino representative here will be able to resolve this misunderstanding, because it’s obvious that I couldn’t have violated any rules, but apparently chat agent has strict guidelines, and perhaps because the amount is so small, they don’t want to look into it and sort it out. Moreover, I understand that live chat support doesn’t have any tools at their disposal and their job is only to advise and forward questions to the appropriate departments - which is why I’m getting boilerplate responses without any explanation, because the agent themselves doesn’t know the real reason.
Of course, if the problem isn’t resolved, I’ll turn to Ask Gamblers and Casino Guru. But I’d like to wait for a response from a representative here first. I’ve seen other threads where everything was handled appropriately and the player was given the opportunity to withdraw their funds.

As I told you, it's challenging nowadays to get a reply from the casino on the scam accusation board. I can still see they haven't replied here on your allegation thread; I'm not sure either if they will come here or not. That's the reason I advise raising concern with mediators. Just try to find more mediators who have been solving such issues.

From your end, you are saying that you haven't broken any terms. But when they come here and say you really abuse the system, then we don't have any opportunities to prove it. Because everyone knows gambling sites don't provide their internal data publicly on the forum. So it's better to move forward with mediators; if they come here, we may try to help you.

Sadly I cannot get access to my account but I agree if they will public all logs from my account here. I played 3 slots. I just got luck with 2nd deposit that helped me recover losses. If not this luck, I would probably lose 2nd deposit and finish gambling.

[holydarkness]

Sadly I cannot get access to my account but I agree if they will public all logs from my account here. I played 3 slots. I just got luck with 2nd deposit that helped me recover losses. If not this luck, I would probably lose 2nd deposit and finish gambling.

They will not, they can not. Not even with your permission. I think BK8 is somewhere in Asia? And since you're a Philiphinese, GDPR doesn't cover you both, but almost each of Asian countries has their own consumer data protection law, that prohibit end-user's data sharing to public.

Like I said before, I was about to hail them, where we can probably talk it off, and I can see the evidence, as --by your permission-- we can bypass consumer's data protection by having the counterevidence [their own evidence against you] shared to private eyes. But as you've already get to CG, all we can do is now wait, because the burden to witness, verify, and draw verdict is now fully [and binding] on CG's mediator.