Stake.com confiscated my funds 7117$ during KYC under false accusations

[milanakazh2]

On April 8, 2026, I registered under the nickname milanakazh2, deposited 4,000 USD in USD (deposit link https://tronscan.org/transaction/91e902dae1c139f630ec5456fee89645f6cda1e16e392b6843191984a455f198/overview). In the sports section, I placed a live bet on Vietnam football between the teams Me Kong Can Tho and Quang Ngai FC for 3,464.257400 USD, where Quang Ngai FC was expected to win by 2 or more goals. This outcome won, the bookmaker calculated the bet for me, and the following amount appeared on the balance: 7,117 USD. Then, after I won a sports bet on April 9, 2026, where the bookmaker was settling the bet, I received the following email: We have temporarily blocked your account due to a suspected violation of the user agreement and ask you to contact us via chat. In the chat, they ask you to complete steps 1-4 of identity verification. I completed steps 1 and 2 very quickly and immediately, without any delays, and I sent all the documents almost immediately for verification. The third step, address verification, was successfully accepted on the fourth attempt. Then I uploaded step 4 of the verification of funds, where I got them from, and where I showed that I was employed. During step 4, I immediately received the following notification: Your verification request requires attention. Unfortunately, your verification request was rejected, and your account has been permanently disabled due to a violation of our Terms of Service. I then messaged them in the chat, and they wrote the following:
We have received information from our KYC team that, unfortunately, you will no longer be able to use our website's services and you will not be able to withdraw funds. This decision was made based on your violation of the Terms of Use, and suspicious activity was detected on your account when uploading documents.
The Service is intended solely for the personal use of the User. Users are permitted to place bets only for their own personal entertainment. Users are not permitted to create multiple accounts for the purpose of collusion, sports betting, and/or service abuse.
Please read our terms and conditions at the link below:
https://stake.com/policies/terms
We also wish to remind you that, in accordance with the KYC rules on our website, Stake reserves the right to request any KYC documentation it deems necessary to verify the identity and location of the Player at any time.
Stake also reserves the right to restrict the provision of Services, payouts, or withdrawals until identity is sufficiently verified, or for any other reason at Stake's sole discretion. By using the Service, you automatically agree to the terms and conditions.
Stake may suspend a Stake account and withhold funds if required to do so under the Money Laundering Prevention Act or any other legal basis at the request of any government agency.
I have done nothing wrong,  and I'm asking you for help in withdrawing my funds, and they won't even return my 4,000 USD deposit.

[milanakazh2]

https://ibb.co/RkChWXqy

[Ronsbit]

Stake is a big casino to say, and I was curious why you would be having such an experience if you have nothing to hide. I have not really seen any complaints about the casino lately, as they have been up and doing. I am still curious why you would be treated in such a manner. If I may ask you, where are you from, and did you really check the regional restrictions before opening an account with the casino? because that is another area that would warrant such actions against you. I will advise you to upload evidence so as to back up your claims because that is what would be used to follow up on your matter if members indicate interest in it.

[milanakazh2]

After registering, I first sent them my Russian Federation passport to verify my identity; once my account was confirmed, I started playing.

[The Cryptovator]

During step 4, I immediately received the following notification: Your verification request requires attention. Unfortunately, your verification request was rejected, and your account has been permanently disabled due to a violation of our Terms of Service. I then messaged them in the chat, and they wrote the following:
We have received information from our KYC team that, unfortunately, you will no longer be able to use our website's services and you will not be able to withdraw funds. This decision was made based on your violation of the Terms of Use, and suspicious activity was detected on your account when uploading documents.

That means step four, which is source of funds verification, has failed. But they haven't given you another chance to provide more valid documents as a source of funds. I am curious to know specifically which document have you been provided to prove your source of funds? A salary slip and bank statement would be mandatory, or business documents as well.

However, not giving another chance to provide documents once they've failed doesn't look good to me. Also, they restricted accounts without any valid reasons. Should specify which terms have been broken; if it's related to jurisdictions, then shouldn't allow users to make a deposit from the restricted jurisdictions. However, even if you broke the terms, your initial deposit should be returned. Let's see and wait if they respond to this thread.

Can you please add more evidence by following the correct scam accusation format from the pinned post?