What I mean is, if you have a problem with casino, their help for players is almost nothing. At least that's what I observed.
Yep. These gaming regulators won't help, and they are pretty clear about it, too.
Here:
The Authority does not handle, mediate, or adjudicate player complaints. Disputes between players and operators are the responsibility of the operator and, where unresolved, of an approved independent ADR provider. The Authority’s role is limited to regulatory oversight — it monitors whether licensed operators comply with their obligations, including their obligation to maintain a functional complaints process.
Players should not contact the Authority to resolve a dispute. The Authority will not correspond with players on the merits of individual complaints.
In short, you are at the mercy of the gaming operator should you have any complaints, concerns, and whatnot.
Fact!
I think that none of one have the role to mediate disputes. If I am wrong and you know of one that actually does this, please correct me!
In practice, what a certification or license does is verify the identity and operational structure of gambling websites, while imposing certain operating requirements, such as maintaining customer complaint channels, protecting customer funds, implementing anti-money laundering procedures and others.
At most, they may impose sanctions such as warnings or fines if they find significant or repeated violations of their own regulations. However, for that to happen, there usually needs to be a large number of complaints, and it is probably at a stage where the website is already close to shutting down.
So, a license is a sign of lower risk, not a guarantee against problems.