Shuffle.com Refuse to Pay 400$

[marco1x2x]

Hello,

What happened:
I have a problem with Shuffle.com . I created an account at Shuffle.com, I made some deposits, and withdraws, no problem - deposits (https://ibb.co/b5Qk9m45) and withdraws (https://ibb.co/9k9h2xFk). Until last 2 withdraws, was no problem, withdraws instant that was a + for Shuffle.com

He ask me KYC verification, send ID, proof of address, all was good - https://ibb.co/HZkW2Vx

I send a message at Support, and Shuffle said me that need manual review for another team. My question, is so long time to check all docs, that was approved already? Tomorrow will be one week, I have ask for verification and other sites like Stake.com, but KYC verification was 2 days... not one week, and this is message from support: "Please allow some time for our KYC compliance team to manually review the documents you have submitted. We are unable to provide an exact estimate for when this process will be completed; however, we will reach out to you once this has been completed or if we require any additional information."

I’m asking you: is it normal to wait this long? I don't want to make unfair accusations—perhaps I'll receive the money? Is there a representative on this forum?

Scammers Profile Link: Shuffle.com
Amount Scammed: 400$
Payment Method: Crypto (USDT)

[acroman08]

I’m asking you: is it normal to wait this long? I don't want to make unfair accusations—perhaps I'll receive the money? Is there a representative on this forum?

Basing it solely on what I've seen on the scam accusation board on this forum, it's common to see casinos take a week or more when verifying KYC submitted by gamblers. I am not saying it's normal or anything, just that it's what I've seen a lot. So, probably give it a bit more time, they might update you soon again and release the funds if nothing is flagged.

[yahoo62278]

This is their FOUNDER but good luck getting a response from him. They aren't usually very fast at answering anything in the forum.

I'm noticing this is your 2nd accusation in this section this week. You sure crypto gambling is for you? You seem to only face issues.

[Perfectbaby]

Sorry for the inconveniences, if I could recall correctly I know that this site ran a signature campaign over here or if at all they are not still running it.
From my little knowledge I have been seeing @holydarkness holding most of this cases over here, I can’t guarantee you of him solving the problem but I think he may likely have a contact to the gambling site. I quoted him so that he could respond here, and if he has their contact he may likely asked you for some details which he would use to reach out to them.

[marco1x2x]

yes, I as said, maybe I rush the process, maybe I'm a little skeptic...

I will updated when I have an answer or something for Shuffle.

thanks all for your words.

[SuperBitMan]

I will updated when I have an answer or something for Shuffle.

Ok However, OP I will advise you to give them another one week let see if they can be done with the verification, maybe the people in charge in the verification are the ones actually causing the delay and maybe because of too many work on their table, so you need to be patient a little bit.
You can also post this on there ANN thread maybe you can get a respond from any of their team members, here is there ANN thread link https://bitcointalk.org/index.php?topic=5465575.msg62792212#msg62792212.