Cloudbet closed my account and stole my money.

[Tennisguy]

I made a cloudbet in the last couple of days won a few hundred euros and collected. Then I tried to make a third withdrawl and got asked to verify myself. Now im a uk player and I know my country isn't allowed but lets be honest how much profit does cloudbet make from banned countries? My guess is a lot. I was told on chat just verify and I should get my money. I know its only 400 dollars but how can they just steal this money from me? They said i had another account previously banned which may be true but with no kyc checks in place initially then really they are opening themselves up for this. How many other times do they keep people's money? I made 2 deposits way after my initial deposits but there keeping my 400 dollars as I was slightly in profit at this point.

[owlcatz]

I made a cloudbet in the last couple of days won a few hundred euros and collected. Then I tried to make a third withdrawl and got asked to verify myself. Now im a uk player and I know my country isn't allowed but lets be honest how much profit does cloudbet make from banned countries? My guess is a lot. I was told on chat just verify and I should get my money. I know its only 400 dollars but how can they just steal this money from me? They said i had another account previously banned which may be true but with no kyc checks in place initially then really they are opening themselves up for this. How many other times do they keep people's money? I made 2 deposits way after my initial deposits but there keeping my 400 dollars as I was slightly in profit at this point.

Gambling these days seems like double-gambling - [1]trusting, then [2]delivering the actual wins plus the initial deposit.

Seems like many here just get the latter for whatever lame excuse lately, but i'm not actively involved in that kinda stuff really except for watching the scam board.

It's one reason I gave up this bs many years ago, like 10 years ago  prolly... 

Cheers, and hope you get whole

[logfiles]

As far as I know, Cloudbet Geo-blocks users from banned countries. How is it that you managed to bypass the geo-blocking and signed up on the platform, yet you are from the UK? You knowingly went against their terms of service very well knowing that they could confiscate the funds so who is to blame?

Also try to follow this format when making a scam accusation - https://bitcointalk.org/index.php?topic=260073.0

[acroman08]

I am not defending the casino, but their profit doesn't matter here(so I'm not sure why you even mention that), and from what you have written here, you also probably knew what you were doing, knew what the consequences could be if you got caught breaking their Terms and Conditions(winnings voided). Anyway, you should at least get your deposit back.

As far as I know, Cloudbet Geo-blocks users from banned countries.

Tried to verify this using a free VPN with a UK IP(London), but I can still access it, but when if I use an IP from the Netherlands(Amsterdam), it does block the website.

I hope someone from the UK can really verify this.

[AHOYBRAUSE]

I made a cloudbet in the last couple of days won a few hundred euros and collected. Then I tried to make a third withdrawl and got asked to verify myself. Now im a uk player and I know my country isn't allowed but lets be honest how much profit does cloudbet make from banned countries? My guess is a lot. I was told on chat just verify and I should get my money. I know its only 400 dollars but how can they just steal this money from me? They said i had another account previously banned which may be true but with no kyc checks in place initially then really they are opening themselves up for this. How many other times do they keep people's money? I made 2 deposits way after my initial deposits but there keeping my 400 dollars as I was slightly in profit at this point.

Not a scam unfortunately. While I know and understand your frustration, according to their TOS they have the right to deny service and payment since you broke the rules. I mean you state yourself that the UK is a banned region, so why did you even bother to play there knowing that it might end badly? Doesn't make any sense, does it?
There are enough places you can use (even with VPN), so next time be more careful.

[Pmalek]

You knew you weren't allowed to gamble on Cloudbet because of where you are located and you did it anyways, multiple times. You knowingly went against their rules. You successfully withdrew money twice before they figured it out and stopped you from withdrawing a third time. On top of that, you seem to be a multi-account abuser who had other accounts on Cloudbet banned. Now you want your money back so you can go again on Cloudbet or a similar casino. Amazing!

As far as I know, Cloudbet Geo-blocks users from banned countries.

Tried to verify this using a free VPN with a UK IP(London), but I can still access it, but when if I use an IP from the Netherlands(Amsterdam), it does block the website.

I hope someone from the UK can really verify this.

I had no problems accessing Cloudbet from two different IPs from two cities in England. There was no geo-blocking or warning.

[Mahdirakib]

As far as I know, Cloudbet Geo-blocks users from banned countries.

Tried to verify this using a free VPN with a UK IP(London), but I can still access it, but when if I use an IP from the Netherlands(Amsterdam), it does block the website.

I have also tried with VPN and noticed that they aren't showing the geo-blocking message for some restricted countries while I'm logged out of my account. But Cloudbet is showing this error message while I'm logged in by using the UK and those restricted countries IP addresses.



@Pmalek, you might have seen a warning like that if you were logged in. Anyway, Cloudbet should have allowed OP to withdraw his funds according to the above message. But OP's issue is actually different. He has stated this in his post:

~snip~ They said i had another account previously banned which may be true but with no kyc checks in place initially then really they are opening themselves up for this. ~

OP said 'may be true' while Cloudbet accused him of creating multiple accounts. Which means he doesn't care about the online casino's terms. So, I think it is fair for Cloudbet to confiscate his deposits based on the terms '7.1.10.3'.