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[DabsPoorVersion]

Hello Scoras, I think I need a little help and a little clarification with my account.

So, here's the thing. I deposited earlier this morning worth $89, I played a little and since it's look like I'm not lucky today after a few hands playing Blackjack, I decided to withdraw and try my luck the next time.

Then I have encountered this error prompt "Client Restricted for Withdraw action" during withdrawal.

I don't know if this is because I joined the previous bonus promotion that requires 40x wagering requirement bonus. However, as I have said on my previous post, I was not able to complete the challenge and lost all my bonus balance.

I already sent an email to scoras support, but I didn't receive a response.

Can you please help me to solve this issue and provide clarification.

Thanks,

Deposit


Withdrawal error


Withdrawal amount

[panjul07]

Hello Scoras, I think I need a little help and a little clarification with my account.

So, here's the thing. I deposited earlier this morning worth $89, I played a little and since it's look like I'm not lucky today after a few hands playing Blackjack, I decided to withdraw and try my luck the next time.

Then I have encountered this error prompt "Client Restricted for Withdraw action" during withdrawal.

I don't know if this is because I joined the previous bonus promotion that requires 40x wagering requirement bonus. However, as I have said on my previous post, I was not able to complete the challenge and lost all my bonus balance.

Looking at the last image you share, it shows your available amount to withdraw which logically means that you are allowed to withdraw it.
It should have nothing to do with your previous bonus as usually once you loss your previous bonus, a new deposit should not be affected with the older bonus.
The only possible reason that comes to my mind is maybe it is related to wagering requirement on deposit as you said that you made a deposit and you played a little only which makes me think that you have not wagered your deposit at least 1x.

[DabsPoorVersion]

Hello Scoras, I think I need a little help and a little clarification with my account.

So, here's the thing. I deposited earlier this morning worth $89, I played a little and since it's look like I'm not lucky today after a few hands playing Blackjack, I decided to withdraw and try my luck the next time.

Then I have encountered this error prompt "Client Restricted for Withdraw action" during withdrawal.

I don't know if this is because I joined the previous bonus promotion that requires 40x wagering requirement bonus. However, as I have said on my previous post, I was not able to complete the challenge and lost all my bonus balance.

Looking at the last image you share, it shows your available amount to withdraw which logically means that you are allowed to withdraw it.
It should have nothing to do with your previous bonus as usually once you loss your previous bonus, a new deposit should not be affected with the older bonus.
The only possible reason that comes to my mind is maybe it is related to wagering requirement on deposit as you said that you made a deposit and you played a little only which makes me think that you have not wagered your deposit at least 1x.

That is also how I understand it. New deposits should not affect the previous bonus I claimed, that's why I am asking for clarification to the restriction I experience.

Regarding the wagering requirement, this is not the first time I deposit in scoras, s I am already familiar if there is a wagering requirement that I need to complete before I can make my withdrawal. There was indeed an unplayed balance that can be seen before I tried to initiate my withdrawal. I already completed it that's why it shows zero in the image I posted above. That's why I am asking for clarification to what exactly caused the restriction.

[Wiwo]

Hello Scoras, I need a little help and clarification with my account.

So, here's the thing. I deposited earlier this morning worth $89, I played a little and since it's look like I'm not lucky today after a few hands playing Blackjack, I decided to withdraw and try my luck the next time.

Then I have encountered this error prompt "Client Restricted for Withdraw action" during withdrawal.

I don't know if this is because I joined the previous bonus promotion that requires 40x wagering requirement bonus. However, as I have said on my previous post, I was not able to complete the challenge and lost all my bonus balance.

The only possible reason that comes to my mind is maybe it is related to wagering requirement on deposit as you said that you made a deposit and you played a little only which makes me think that you have not wagered your deposit at least 1x.

Try to meer the 1x wagering requirements on your entire deposit and see I believe it will work.

Also the last time I had withdrawal problems on this casino, I was able to get it resolved with the help of a live chat agent.

Do both, but I believe one of the above will solve your withdrawal restrictions.

[MisFoxie]

-snip-

The only possible reason that comes to my mind is maybe it is related to wagering requirement on deposit as you said that you made a deposit and you played a little only which makes me think that you have not wagered your deposit at least 1x.

Try to meer the 1x wagering requirements on your entire deposit and see I believe it will work.

Also the last time I had withdrawal problems on this casino, I was able to get it resolved with the help of a live chat agent.

Do both, but I believe one of the above will solve your withdrawal restrictions.

Maybe he already did the 1x wagering as you can see he deposit $89 but now his balance is $79 it's probably because he did complete 1x wagering. Scoras add restriction to those who participate in bonus campaign but maybe they need to remove the restriction manually. I heard their customer service is fast hope they will solve your problem soon.

@DabsPoorVersion did you deposit that $89 so that you can participate in the next promo bonus?

[DabsPoorVersion]

-snip-

The only possible reason that comes to my mind is maybe it is related to wagering requirement on deposit as you said that you made a deposit and you played a little only which makes me think that you have not wagered your deposit at least 1x.

Try to meer the 1x wagering requirements on your entire deposit and see I believe it will work.

Also the last time I had withdrawal problems on this casino, I was able to get it resolved with the help of a live chat agent.

Do both, but I believe one of the above will solve your withdrawal restrictions.

Maybe he already did the 1x wagering as you can see he deposit $89 but now his balance is $79 it's probably because he did complete 1x wagering. Scoras add restriction to those who participate in bonus campaign but maybe they need to remove the restriction manually. I heard their customer service is fast hope they will solve your problem soon.

@DabsPoorVersion did you deposit that $89 so that you can participate in the next promo bonus?

You can check the amount I wagered here.


Yes, I deposited for the next upcoming bonus.

[MorganaX]

Hello Scoras, I think I need a little help and a little clarification with my account.

So, here's the thing. I deposited earlier this morning worth $89, I played a little and since it's look like I'm not lucky today after a few hands playing Blackjack, I decided to withdraw and try my luck the next time.

Then I have encountered this error prompt "Client Restricted for Withdraw action" during withdrawal.

I don't know if this is because I joined the previous bonus promotion that requires 40x wagering requirement bonus. However, as I have said on my previous post, I was not able to complete the challenge and lost all my bonus balance.

I already sent an email to scoras support, but I didn't receive a response.

I don't think it's because you join the promo that's why you weren't able  to withdraw, I mean you clearly stated you lost your bonus balance all back so it shouldn't be an issue at all. The mail you sent to support, has it been up to 24hrs? I think that's the timeframe most of the mails are replied, I have some issues that the support team came through for me, I mean the live chat support because I remember I sent mail to their official mail but it took some time for them to respond although they responded professionally and got the issue resolved but not fast enough in my opinion.

As for the issue you are currently experiencing, it's rather strange because I don't think anyone here have experienced such so probably their representative here would be in the right position to clarify why you are getting such error messages when everything seems to be fine from your end.

[Cointxz]

That is also how I understand it. New deposits should not affect the previous bonus I claimed, that's why I am asking for clarification to the restriction I experience.

You’re right on this. This should be how it works since the bonus balance was already busted meaning it was already considered as forfeited.

However, since this scoras new updated website I believe there might be a bug on their bonus functionality. Maybe it’s still active on your bonus cabinet.

It’s odd that Scoras reply taking some time since they usually reply immediately.

[DabsPoorVersion]

I don't think it's because you join the promo that's why you weren't able  to withdraw, I mean you clearly stated you lost your bonus balance all back so it shouldn't be an issue at all. The mail you sent to support, has it been up to 24hrs? I think that's the timeframe most of the mails are replied, I have some issues that the support team came through for me, I mean the live chat support because I remember I sent mail to their official mail but it took some time for them to respond although they responded professionally and got the issue resolved but not fast enough in my opinion.

As for the issue you are currently experiencing, it's rather strange because I don't think anyone here have experienced such so probably their representative here would be in the right position to clarify why you are getting such error messages when everything seems to be fine from your end.

It's almost 24 hours since I sent my email to the support. So, I also decided to contact the live chat support. Initially, I expected the issue to be resolved much faster if I sent my email with the complete information and supporting images.

But earlier I already received a reply from the live chat support, I was told that the possible cause of the issue is with their withdrawal provider. The advised to me is I have to wait for 24 hours to resolve the issue.

[SCORAS]

It's almost 24 hours since I sent my email to the support. So, I also decided to contact the live chat support. Initially, I expected the issue to be resolved much faster if I sent my email with the complete information and supporting images.

But earlier I already received a reply from the live chat support, I was told that the possible cause of the issue is with their withdrawal provider. The advised to me is I have to wait for 24 hours to resolve the issue.

Hi DabsPoorVersion,

I have personally looked into your account, and I can now clarify exactly what happened.

The restriction was connected to the previous $500 giveaway you claimed, which had a 40x wagering requirement. When you initially claimed the bonus and won, a withdrawal was attempted before the required 40x wagering had been completed. Because of this, our system automatically placed a withdrawal restriction on the account.

The issue was that this restriction remained on the account afterward, even though the previous bonus balance had already been lost. This is why your new deposit was affected and why you received the "Client Restricted for Withdraw action" message. Your new deposit itself was not the problem.

I have now made sure that the restriction has been completely removed. Your account is fully unlocked, and you are free to deposit, play and withdraw normally again.

I sincerely apologize for the delay and also for the incorrect information you initially received suggesting that the issue might have been related to our withdrawal provider.

As a small apology for the inconvenience, we will give you a boost on your next deposit. When you are ready to deposit again, simply send us a PM here on the forum and we will make sure the boost is added for you.

Thank you for your patience, and again, apologies for the inconvenience.

[SquirrelJulietGarden]

The restriction was connected to the previous $500 giveaway you claimed, which had a 40x wagering requirement. When you initially claimed the bonus and won, a withdrawal was attempted before the required 40x wagering had been completed. Because of this, our system automatically placed a withdrawal restriction on the account.

If there is a 40x wagering requirement, users can not withdraw fund, at least the fund part was used to claim the bonus.

With this account and your answer, I don't understand why the account of Dabs did not reach the 40x wagering requirement but was allowed to withdraw fund, then your casino took action and put a restriction on it.

Was the account not allowed to withdraw money before meeting 40x wagering requirement as your bonus term says?

[SCORAS]

The restriction was connected to the previous $500 giveaway you claimed, which had a 40x wagering requirement. When you initially claimed the bonus and won, a withdrawal was attempted before the required 40x wagering had been completed. Because of this, our system automatically placed a withdrawal restriction on the account.

If there is a 40x wagering requirement, users can not withdraw fund, at least the fund part was used to claim the bonus.

With this account and your answer, I don't understand why the account of Dabs did not reach the 40x wagering requirement but was allowed to withdraw fund, then your casino took action and put a restriction on it.

Was the account not allowed to withdraw money before meeting 40x wagering requirement as your bonus term says?

To clarify: this was related to our $500 Sports Free Bet giveaway. This was not a deposit bonus, and there was no minimum deposit amount required to receive the $500 Free Bet. Users simply had to successfully solve the puzzle and claim the promotion.

The $500 Sports Free Bet itself came with a 40x wagering requirement.

The user was not actually able to successfully withdraw the funds before completing that wagering requirement. A withdrawal request could be initiated from the interface, but once it reached our system for validation, the wagering requirement had not been completed. The withdrawal was therefore not processed, and the system automatically applied a withdrawal restriction to the account.

So the 40x wagering requirement did prevent the withdrawal from being completed.

The actual problem was what happened afterward. The user subsequently lost the remaining bonus balance, meaning there was no longer anything left from the $500 Free Bet to wager. However, the automatic withdrawal restriction remained attached to the account.

That old restriction then affected a later deposit, which should not have happened. This is the part that caused the issue for DabsPoorVersion.

We have now completely removed the restriction from his account, and he is free to deposit, play and withdraw normally again.

We are also looking into this behavior to make sure an old promotion-related restriction does not unnecessarily remain on an account after the relevant bonus balance is gone.

And just to make it completely clear once again: the original $500 was a free Sports Free Bet from our puzzle giveaway. There was no deposit amount required to receive it.

Thank you for pointing this out and giving us the opportunity to clarify exactly what happened.

[DabsPoorVersion]

Hi DabsPoorVersion,

I have personally looked into your account, and I can now clarify exactly what happened.

The restriction was connected to the previous $500 giveaway you claimed, which had a 40x wagering requirement. When you initially claimed the bonus and won, a withdrawal was attempted before the required 40x wagering had been completed. Because of this, our system automatically placed a withdrawal restriction on the account.

The issue was that this restriction remained on the account afterward, even though the previous bonus balance had already been lost. This is why your new deposit was affected and why you received the "Client Restricted for Withdraw action" message. Your new deposit itself was not the problem.

I have now made sure that the restriction has been completely removed. Your account is fully unlocked, and you are free to deposit, play and withdraw normally again.

I sincerely apologize for the delay and also for the incorrect information you initially received suggesting that the issue might have been related to our withdrawal provider.

As a small apology for the inconvenience, we will give you a boost on your next deposit. When you are ready to deposit again, simply send us a PM here on the forum and we will make sure the boost is added for you.

Thank you for your patience, and again, apologies for the inconvenience.

Hello Scoras,

This is to confirm that I have now successfully withdraw my funds and it's instant


Regarding the attempt to withdraw during the bonus promotion, I actually thought that there might be a bug or a glitch with the bonus because it suddenly disappeared after I placed my first bet. That's why if ever the attempt will proceed I consider reporting it. But yes, that's also on me, and I take responsibility on that.

I understand the situation and I already have my guess for the possible reason that the issue is related to the 40x wagering requirement. So, I stayed calm and just continue betting while waiting for a response from you and the support.

Thanks again for the clarification and for understanding. I really appreciate it!

Btw, this is my withdrawal,

[Cointxz]

It's almost 24 hours since I sent my email to the support. So, I also decided to contact the live chat support. Initially, I expected the issue to be resolved much faster if I sent my email with the complete information and supporting images.

But earlier I already received a reply from the live chat support, I was told that the possible cause of the issue is with their withdrawal provider. The advised to me is I have to wait for 24 hours to resolve the issue.

The issue was that this restriction remained on the account afterward, even though the previous bonus balance had already been lost. This is why your new deposit was affected and why you received the "Client Restricted for Withdraw action" message. Your new deposit itself was not the problem.

Thanks for the clarification here. My initial assumption was right that the issue probably related to the previous bonus restrictions.

I don’t get this bonus but I’m curious if this bonus has some progress bar for the wager left done when this bonus still active? This will help user to be aware about the possible restrictions from this bonus and avoid prematurely withdrawing their funds while bonus is active.

However on this case, the user try to withdraw intentionally to test bonus credibility.

[obuoma]

The issue was that this restriction remained on the account afterward, even though the previous bonus balance had already been lost. This is why your new deposit was affected and why you received the "Client Restricted for Withdraw action" message. Your new deposit itself was not the problem.

Thanks for the clarification here. My initial assumption was right that the issue probably related to the previous bonus restrictions.

I don’t get this bonus but I’m curious if this bonus has some progress bar for the wager left done when this bonus still active? This will help user to be aware about the possible restrictions from this bonus and avoid prematurely withdrawing their funds while bonus is active.

However on this case, the user try to withdraw intentionally to test bonus credibility.

The connection with the previous bonus was just because he attempted a withdrawal then when the wagering requirement on the bonus have not been met. This was why they placed the withdrawal restriction on the account and even when the bonus finished, they forgot to remove the restriction. Apart from this, the bonus has no connection to the new deposit. Even if there was progress bar in the bonus, everything about it should have ended with that bonus. Read the response from Scoras again to confirm this. 

[AHOYBRAUSE]

I really don't understand why still absolutely nothing has changed on the site since they moved it. Nothing at all by the way. Reported bugs are still there, VIP system still not working, over and over cashier problems that get reported here, and the list is going on.
This really feels a bit strange to me. Why ask people for input and then basically fix nothing at all? It's not like the site moved some days ago, it's been 2 weeks. By the way, I told you already but calling something a tinder bet is very risky since that word is a registered trademark, yet 10 days later you still call it the same. I have a strange feeling about this, hopefully I am wrong. 

[Hhampuz]

Pending information by the SCORAS team this post will be updated.

[rohang]

I would be careful with this casino at the moment.

My humble opinion is that your words hold alot of weight on this forum, if you have some information as to why we should avoid this, please share.

Unless you are planning to make a bigger post soon once u have more details

[Jaycoinz]

I would be careful with this casino at the moment.

My humble opinion is that your words hold alot of weight on this forum, if you have some information as to why we should avoid this, please share.

Unless you are planning to make a bigger post soon once u have more details

Yeah, it would be rather unprofessional to make such bolded statement without a well detailed reason for it. This will affect the reputation and the appearance of the casino here in the community. Anyways, let's wait and see if he has more details for posting this.

I think there have been cases here and there but none that the team or their representative here haven't been able to tackle and so far most of the complaint have all been attended and feedback from users worked on positively to grow the casino, they had a bumby start but I guess that's why building a stronger reputation is now what they are striving for, which every effort to achieve this, is showing.

Hopefully Hhmapuz can share more insights on the reasons for his statement because it's definitely not good for a casino trying to establish their stance here in the community and crypto space at large.

[Su-asa]

Yeah, it would be rather unprofessional to make such bolded statement without a well detailed reason for it. This will affect the reputation and the appearance of the casino here in the community. Anyways, let's wait and see if he has more details for posting this.

Hhampuz is a well-respected person, and by now many other people must have also seen his comment and started to think otherwise so early even though he didn't come up with any red-flag details or evidence concerning the casino. So far, from what I have seen here, the Scoras representative are trying to make things better; that's why they normally listen to their customers' complaints and also make improvements. I think any casino that's planning an exit scam will not listen to its customers' complaints or make improvements if needed. However, let's wait and see if this is a joke and what Scoras has to say about it.