Toobit.com exchange is illegally withholding my money

[o555355]

Hello, I used the Toobit.com exchange for a month without any problems.
Then, one day, a $505 deposit from a legitimate online casino wasn't credited, even though all deposits were coming in regularly.
Then two more deposits weren't credited. Even though I checked my account before making deposits, it wasn't restricted.

I contacted support, and they credited all three deposits after I watched the deposit video.
But they immediately blocked my account from withdrawing funds. This has been going on for almost a week.

The exchange is giving me empty promises while waiting for my request. I have a very short account history, and I've always received clean funds through the AML process.

And then the exchange immediately took my money and use it. (See screenshot)
Here's the link to the solscan wallet - https://solscan.io/account/CafWK95eK2Gb77tE25V3Ab3Fje4YSS92v39FnUvB1bnm#transfers

When I try to withdraw money, I get an error; the trading rules are violated. Okay, if the trading rules are followed, let me withdraw my money and block my account. You have no right to hold on to my money that you've already deposited and are using.

The Toobit.com exchange is violating all the rules and won't return my money. OK, even though they initially promised it wouldn't take more than 24 hours. I've been waiting since last week.

https://e.radikal.host/2026/08/03/IMG_1848.md.jpg
https://e.radikal.host/2026/08/03/IMG_1879.md.png
https://e.radikal.host/2026/08/03/IMG_1880.md.png

[Murat]

Hey!

You posted the thread in wrong section, move the topic to scam accusation. you can do that by clicking at the bottom of the thread(move topic).

Also use the scam report format  - https://bitcointalk.org/index.php?topic=260073.0

[Slow death]

It's a sad situation. In the past, I also had my account blocked on a certain exchange because I had made a direct deposit from a casino to my exchange account, and support informed me that this was not allowed. However, they quickly unblocked my account, and I was able to make withdrawals and deposits normally, as long as I always withdrew from the casino to my wallet and from my wallet to the exchange. This was explained to me by support.

But in the case of the exchange you used, I checked their Terms of Service and there's no point prohibiting deposits from gambling sites. Therefore, they are intentionally stealing from you. When I researched this exchange, I was shocked.

On August 6, 2023, they had their first scam accusation. Just imagine, that was 3 years ago!



One year passed without any fraud accusations against them, but:

- October 2024: 3 accusations

- November 2024: 5 accusations

- December 2024: 1 accusation

- January 2025: 1 accusation

- Every month of 2025: accusations of fraud against them

- This year: They continued with the same modus operandi and received fraud accusations

source: https://www.trustpilot.com/review/www.toobit.com

Their history of bad behavior was clearly visible for years and if you had done your research before using that exchange, you wouldn't have lost money. I highly doubt that those guys from that exchange will solve your problem.

[noorman0]

-snip-
When I try to withdraw money, I get an error; the trading rules are violated.

You haven't even traded with those funds, right? So, does that mean it's related to previous trades (if any?) But according to @slowdeath's findings above and my own, they align closely with their aggressive seizure behavior.

Compliance markers — The brand lists a U.S. MSB registration (31000234013623). For clarity, MSB is a federal registration requirement rather than a consumer license; it does not imply endorsement or depositor protections.

Risking money to a relatively small offshore service is indeed very risky. They were even shut down in several jurisdictions in 2024, including the country of their arbitration country for dispute .

[albon]

Compliance markers — The brand lists a U.S. MSB registration (31000234013623). For clarity, MSB is a federal registration requirement rather than a consumer license; it does not imply endorsement or depositor protections.

Risking money to a relatively small offshore service is indeed very risky. They were even shut down in several jurisdictions in 2024, including the country of their arbitration country for dispute .

Besides that, there were many sources the OP should have looked at before deciding to use this exchange, including:

[1] Toobit scam exchange. Stay away!
[2] Toobit Will Take Your Profit
[3] LinkedIn post
[4] Toobit exchange is a Scam

I believe that if the OP had done the necessary research, they would have found many warning signs that might have led them to avoid using this exchange and choose one of the leading exchanges with stronger regulatory oversight than Toobit.

In any case, it's now up to the exchange to decide whether to lift the restriction on his account. All he can do is keep pressuring them and following up with their support in the hope that they'll reconsider their decision.

[mabji1]

Post your experience on sites like Trustpilot , Reddit (r/CryptoCurrency or r/Toobit) , and Twitter (X) , tagging the exchange’s official account. Exchanges often monitor these platforms to protect their reputation and may expedite your case to stop negative publicity. Be extremely cautious. Do not hire "recovery services" you find on social media or Reddit comments. Many of these are secondary scams targeting victims who have already lost money. Only work with official legal professionals if you decide to pursue a civil claim.

[Perfectbaby]

Hello, I used the Toobit.com exchange for a month without any problems.
Then, one day, a $505 deposit from a legitimate online casino wasn't credited, even though all deposits were coming in regularly.
Then two more deposits weren't credited. Even though I checked my account before making deposits, it wasn't restricted.

I contacted support, and they credited all three deposits after I watched the deposit video.
But they immediately blocked my account from withdrawing funds. This has been going on for almost a week.

The exchange is giving me empty promises while waiting for my request. I have a very short account history, and I've always received clean funds through the AML process.

And then the exchange immediately took my money and use it. (See screenshot)
Here's the link to the solscan wallet - https://solscan.io/account/CafWK95eK2Gb77tE25V3Ab3Fje4YSS92v39FnUvB1bnm#transfers

When I try to withdraw money, I get an error; the trading rules are violated. Okay, if the trading rules are followed, let me withdraw my money and block my account. You have no right to hold on to my money that you've already deposited and are using.

The Toobit.com exchange is violating all the rules and won't return my money. OK, even though they initially promised it wouldn't take more than 24 hours. I've been waiting since last week.

Honestly this is very bad, again this is my first time of hearing about this exchange, does it mean this exchange are only permitted within your localities? Because the reason why I am asking is that the exchange sounds so new to me and I haven't had about them before. There are more reputable exchange that you should be using and even though your deposit was coming from gambling site they won't still restrict you or even limits you for any reason.
The two common exchange I do use is Binance and Bybit for long since I started using this exchange I have not recorded any issues or misappropriation of funds and whatever.

[o555355]

It's a sad situation. In the past, I also had my account blocked on a certain exchange because I had made a direct deposit from a casino to my exchange account, and support informed me that this was not allowed. However, they quickly unblocked my account, and I was able to make withdrawals and deposits normally, as long as I always withdrew from the casino to my wallet and from my wallet to the exchange. This was explained to me by support.

But in the case of the exchange you used, I checked their Terms of Service and there's no point prohibiting deposits from gambling sites. Therefore, they are intentionally stealing from you. When I researched this exchange, I was shocked.

On August 6, 2023, they had their first scam accusation. Just imagine, that was 3 years ago!

https://www.talkimg.com/images/2026/08/04/Uoyx3C.png

One year passed without any fraud accusations against them, but:

- October 2024: 3 accusations

- November 2024: 5 accusations

- December 2024: 1 accusation

- January 2025: 1 accusation

- Every month of 2025: accusations of fraud against them

- This year: They continued with the same modus operandi and received fraud accusations

source: https://www.trustpilot.com/review/www.toobit.com

Their history of bad behavior was clearly visible for years and if you had done your research before using that exchange, you wouldn't have lost money. I highly doubt that those guys from that exchange will solve your problem.

Thank you all for your responses. As of today, nothing has changed! The exchange keeps sending the same templated replies, like copies! The problem remains unresolved!

[mabji1]

It's a sad situation. In the past, I also had my account blocked on a certain exchange because I had made a direct deposit from a casino to my exchange account, and support informed me that this was not allowed. However, they quickly unblocked my account, and I was able to make withdrawals and deposits normally, as long as I always withdrew from the casino to my wallet and from my wallet to the exchange. This was explained to me by support.

But in the case of the exchange you used, I checked their Terms of Service and there's no point prohibiting deposits from gambling sites. Therefore, they are intentionally stealing from you. When I researched this exchange, I was shocked.

On August 6, 2023, they had their first scam accusation. Just imagine, that was 3 years ago!

https://www.talkimg.com/images/2026/08/04/Uoyx3C.png

One year passed without any fraud accusations against them, but:

- October 2024: 3 accusations

- November 2024: 5 accusations

- December 2024: 1 accusation

- January 2025: 1 accusation

- Every month of 2025: accusations of fraud against them

- This year: They continued with the same modus operandi and received fraud accusations

source: https://www.trustpilot.com/review/www.toobit.com

Their history of bad behavior was clearly visible for years and if you had done your research before using that exchange, you wouldn't have lost money. I highly doubt that those guys from that exchange will solve your problem.

Thank you all for your responses. As of today, nothing has changed! The exchange keeps sending the same templated replies, like copies! The problem remains unresolved!

The fact that they are citing "trading rule violations" without providing specific evidence or allowing a withdrawal of your principal capital is a common red flag used by unregulated or predatory platforms to delay users while they deplete liquidity.

[Coyster]

Post your experience on sites like Trustpilot , Reddit (r/CryptoCurrency or r/Toobit) , and Twitter (X) , tagging the exchange’s official account. Exchanges often monitor these platforms to protect their reputation and may expedite your case to stop negative publicity.

You're right, sometimes doing this does have a positive effect, as it could force the platform's hand to resolved the case, rather than risk their reputation. Nevertheless, this works on platforms that still care for their reputation and don't want it ruined, and i am not sure if Toobit falls under that category.

The two common exchange I do use is Binance and Bybit for long since I started using this exchange I have not recorded any issues or misappropriation of funds and whatever.

It is true that Binance and Bybit are bigger than Toobit and have better reputation, but the fact remains that all centralized exchanges can block customer's withdrawals for a variety of reasons. My point is, this can also happen in Bybit and Binance, and you'd find a lot of people whose funds have been seized in these platforms for "silly" reasons too.

[Zwei]

Then, one day, a $505 deposit from a legitimate online casino wasn't credited, even though all deposits were coming in regularly.
Then two more deposits weren't credited. Even though I checked my account before making deposits, it wasn't restricted.

I contacted support, and they credited all three deposits after I watched the deposit video.
But they immediately blocked my account from withdrawing funds. This has been going on for almost a week.

i'm just curious, but why did you send two more deposits when the casino deposit didn't get credited?
if you didn't do that, the amount of money you got scammed out of would have been lower.

There are more reputable exchange that you should be using and even though your deposit was coming from gambling site they won't still restrict you or even limits you for any reason.

even so, you should never ever send coins to or from an exchange, casino, or any other platform before they touch your custodial wallet first.

The two common exchange I do use is Binance and Bybit for long since I started using this exchange I have not recorded any issues or misappropriation of funds and whatever.

it might not have happened to you, but many others are not as lucky. just google binance/Bybit holding funds, and you would see many people who would disagree with you.