Frogbet.com | 70+ Provably Fair Originals | Instant Withdrawals | VIP Transfer

[Potato Chips]

I just wanna share my little wins from the 3 bucks. It is not bad from a 3

Sixsixsix was the most epic. I started the game, set the bet size at minimum, I proceed to spin, and BOOM! 100x already lol.





My withdrawal was fast just like the 1st one from review campaign.

BTW, nice promo @frogbetcom, until when is it valid?

[knuckey]

Hi @frogbet, you might want to correctly indicate that the wagering contribution from Originals stands at 1% instead of 10%. Some might not be happy if they happen to notice why their progress bars are moving pretty slowly

Thanks for bringing that to our attention, it has been updated. We also released another platform wide update based on feedback from players in our review campaign. 50% 1x wager cashback up to $15 on your next deposit with code BTCTALK50 to try it out!

I didn't realize it. I only wagered $2,000 on the original game. Is that why my balance wasn't updated?
Can I continue wagering to qualify?
By the way, I haven't noticed any changes to the sports betting. Hopefully, there will be more updates in the future.

[Woodie]

Hey @frogbetcom just kind of shaken with what just happened on your platform... I had my last bet on the US open of Tien to beat Monfils in 3sets which he did like you can see from shared photo below, next thing I received some free spins on Duck hunters 🦆 and won $0.02..and when I tried to place a bet on sportsbook it did not allow me to do that even with a positive balance, then went to rewards to see if this was a bonus hindering my next bets and so something like $6 needed to wager and cancelled whatever bonus that was and you guys got my balance with it..can you look into this for & get me back my $$$ as this is not the kind of experience I signed up for..

[UserU]

I didn't realize it. I only wagered $2,000 on the original game. Is that why my balance wasn't updated?
Can I continue wagering to qualify?
By the way, I haven't noticed any changes to the sports betting. Hopefully, there will be more updates in the future.

If you are referring to the bonus balance, 1% of your 2K wager means only $20 qualifies that counts towards the progress bar (e.g. if you have a bonus balance of $1 on a 35x, that means $20/ $35 completed).

10% for non-video slots and 100% for video slots.

[Cointxz]

Hey @frogbetcom just kind of shaken with what just happened on your platform... I had my last bet on the US open of Tien to beat Monfils in 3sets which he did like you can see from shared photo below, next thing I received some free spins on Duck hunters 🦆 and won $0.02..and when I tried to place a bet on sportsbook it did not allow me to do that even with a positive balance, then went to rewards to see if this was a bonus hindering my next bets and so something like $6 needed to wager and cancelled whatever bonus that was and you guys got my balance with it..can you look into this for & get me back my $$$ as this is not the kind of experience I signed up for..

It looks like a bug which they forfeited your balance together with the bonus by the time you cancel the bonus. That bonus probably has the terms that all profit that will made by the time specific bonus was active will be forfeited too.

Your sportsbook win probably assumed by the system as profit from your balance. Do claim free spin while your bet is open or after it was settled as win?

Nevertheless, this indeed a messed up situation since I can relate to you on this kind of bonus forfeit that removes profit done.

[Woodie]

Hey @frogbetcom just kind of shaken with what just happened on your platform... I had my last bet on the US open of Tien to beat Monfils in 3sets which he did like you can see from shared photo below, next thing I received some free spins on Duck hunters 🦆 and won $0.02..and when I tried to place a bet on sportsbook it did not allow me to do that even with a positive balance, then went to rewards to see if this was a bonus hindering my next bets and so something like $6 needed to wager and cancelled whatever bonus that was and you guys got my balance with it..can you look into this for & get me back my $$$ as this is not the kind of experience I signed up for..

It looks like a bug which they forfeited your balance together with the bonus by the time you cancel the bonus. That bonus probably has the terms that all profit that will made by the time specific bonus was active will be forfeited too.

Your sportsbook win probably assumed by the system as profit from your balance. Do claim free spin while your bet is open or after it was settled as win?

Nevertheless, this indeed a messed up situation since I can relate to you on this kind of bonus forfeit that removes profit done.

I have forfeited most of their bonuses because they were of no good to me as this was during the review campaign, but for them to wipe my account when this wasn't even a deposit bonus is leaving a bitter taste especially  that spins were manually applied like you can see in shared photo..but I trust they will come through to rectify this bug.

Contacted support and the person says it has to go to their higher authority which I don't understand why this should take this long.

[DabsPoorVersion]

Hey @frogbetcom just kind of shaken with what just happened on your platform... I had my last bet on the US open of Tien to beat Monfils in 3sets which he did like you can see from shared photo below, next thing I received some free spins on Duck hunters 🦆 and won $0.02..and when I tried to place a bet on sportsbook it did not allow me to do that even with a positive balance, then went to rewards to see if this was a bonus hindering my next bets and so something like $6 needed to wager and cancelled whatever bonus that was and you guys got my balance with it..can you look into this for & get me back my $$$ as this is not the kind of experience I signed up for..

It looks like a bug which they forfeited your balance together with the bonus by the time you cancel the bonus. That bonus probably has the terms that all profit that will made by the time specific bonus was active will be forfeited too.

Your sportsbook win probably assumed by the system as profit from your balance. Do claim free spin while your bet is open or after it was settled as win?

Nevertheless, this indeed a messed up situation since I can relate to you on this kind of bonus forfeit that removes profit done.

I have forfeited most of their bonuses because they were of no good to me as this was during the review campaign, but for them to wipe my account when this wasn't even a deposit bonus is leaving a bitter taste especially  that spins were manually applied like you can see in shared photo..but I trust they will come through to rectify this bug.

Contacted support and the person says it has to go to their higher authority which I don't understand why this should take this long.

I remember similar situation happened to one of Luckiest user which I read on their announcement thread. AFAIK, he also forfeited the bonus he claimed when he made his first deposit. However, it is stated in their terms that once the bonus has been claimed, all winnings will be considered as bonus money. And if ever the bonus was forfeited, all bonus money will also be gone.

I don't say that it's the same with Frogbet, but maybe their terms have something that could explain what happened here. If none, then maybe it's a glitch. Though, it's less likely to happen only to one user. But since you have already contacted the support, I hope the issue you have encountered will be sorted out asap.

[Woodie]

I remember similar situation happened to one of Luckiest user which I read on their announcement thread. AFAIK, he also forfeited the bonus he claimed when he made his first deposit. However, it is stated in their terms that once the bonus has been claimed, all winnings will be considered as bonus money. And if ever the bonus was forfeited, all bonus money will also be gone.

I don't say that it's the same with Frogbet, but maybe their terms have something that could explain what happened here. If none, then maybe it's a glitch. Though, it's less likely to happen only to one user. But since you have already contacted the support, I hope the issue you have encountered will be sorted out asap.

Fortunately for me it wasn't a deposit bonus & this was manually applied..and btw I didn't play through any of the funds (2cents).

If this is the model the casino is running then it's a big red flag and needs to be fixed, or the the minimum separate real funds from bonus funds !!
UPDATE
So these funds were returned to me as bonus funds with terms like maximum bet of $10 and casino games kept my wager only winnings were paid out ,so any dice game say of $10 * 1.02 odds means I get 2cents from that and lose the $10 wager . Anyway long story short lost my funds that I legitimately won to the  system issue . Not happy with this experience not 1 bit @&#

[knuckey]

Seeing that there are several complaints, I also want to investigate them directly. Today I made my second deposit and wanted to try it out firsthand. I want to test all the sports bets and some of the original games. I'll post here if I find anything that needs fixing. Also, why doesn't Frogbet generate a claim code directly?
Claiming via live chat is a bit of a hassle.