Hi from ChangeNOW

[ChangeNOWPayments]

Hi guys,

Long time lurker, happy to verify with a mod my credentials, just a hello from ChangeNOW. I've seen a few posts in the past about them, but here for questions, integration help etc.

I've read the forum rules and boards rules.

DM or reply if you need anything.

[Upgrade00]

Can you confirm that you're an official representative of ChangeNow and if yes, can you confirm if you are here to settle the pending scam accusations over the last 5 years?
You should also give clarity as to why you switched from your other official account?

[sunsilk]

It will be great if you also have some reply to threads like this: ⚠️SCAM⚠️ Changenow.io illegally holding 440,000$ and not releasing it ! ⚠️SCAM⚠️

Because there's one that have replied there as representative and can you confirm that both of you know each other?

If it's only an additional account and it won't solve the problem, I guess nothing has changed.

[MarryWithBTC]

...I've seen a few posts in the past about them, but here for questions, integration help etc.

You have read few posts in the past about them, who are they? Are you referring to ChangeNow?

Please answer the question posed to you by Upgrade00.

[Z-tight]

Don't waste your time with this account guys, chances are that they are simply trolling. If ChangeNow have any intention of solving all of the many scam accusations against them, they would go ahead and and do it without this charade.

I would also advise that nobody should dm the op just yet, we're not sure if they are using this post to lure people to send them a personal message.

[Bitcoin_Arena]

1. I am going to add negative feedback on your account if you fail to prove that you are affiliated with Changenow
2. I am going to add negative feedback on your account if you manage to prove that you are affiliated with Changenow

Either way, you get the red tag. Changenow's reputation is so bad here.

[Zwei]

Long time lurker, happy to verify with a mod my credentials, just a hello from ChangeNOW. I've seen a few posts in the past about them, but here for questions, integration help etc.

if you are a long time lurker, then you should know what we think of ChangeNOW around here. you won't be making this post if you did.

I would also advise that nobody should dm the op just yet, we're not sure if they are using this post to lure people to send them a personal message.

this is what i suspect as well, it's probably a scammer trying to get people to DM him so he can help them for a fee or something like that.

[BitMaxz]

I don't think he is a legit one or even he is actually staff or owner of ChangeNow. How can he solve all scam accusations against this exchange?

Check this official account trust feedback here https://bitcointalk.org/index.php?action=trust;u=1307188

So this guy is trying to scam more people via PM.

[RGBTC]

So, what has held you back from joining for so long (waiting for major cases to go cold)?

Essentially, your account carries the sins of the service from day one, so brace yourself.
bta.lk/t/5545617.msg65444904#msg65444904
bta.lk/t/5528350.msg65011575#msg65011575
bta.lk/t/5511957.msg64600369#msg64600369
bta.lk/t/5492205.msg63922651#msg63922651
bta.lk/t/5472149.msg63075828#msg63075828
bta.lk/t/5470969.msg63022707#msg63022707
bta.lk/t/5400762.msg60256005#msg60256005
bta.lk/t/5394110.msg59828733#msg59828733
bta.lk/t/5246159.msg54370761#msg54370761

[examplens]

Hi guys,

Long time lurker, happy to verify with a mod my credentials, just a hello from ChangeNOW. I've seen a few posts in the past about them, but here for questions, integration help etc.

I've read the forum rules and boards rules.

DM or reply if you need anything.

I don't know if you are really a representative of Changenow, but obviously you haven't read enough about this forum (as well as your predecessors).
Things are not solved here through PM, especially not with someone who has a questionable reputation like that of Changenow. Opening new accounts here will not help you much. That is why, for example, solving one of the open cases against you might be a good way to see your sincere will to fix something.

1. I am going to add negative feedback on your account if you fail to prove that you are affiliated with Changenow
2. I am going to add negative feedback on your account if you manage to prove that you are affiliated with Changenow

Either way, you get the red tag. Changenow's reputation is so bad here.

I agree that I couldn't agree more. 

[NIka_now]

Hi there,

Thank you for bringing this thread to our attention.

First of all, we’d like to clarify that the initial message mentioned in the thread was not posted or sent by ChangeNOW. It did not come from our team or any of our official communication channels and we have no connection to it.

Regarding the case itself, ChangeNOW has already provided a full response directly in the original BitcoinTalk thread:

https://bitcointalk.org/index.php?topic=5545617.100

Our response addresses the circumstances of the case and provides important context that should be considered alongside the allegations made in the thread.

We completely understand how frustrating it can be to have a transaction delayed, especially when your funds are involved. We understand why the situation may be concerning.

ChangeNOW supports legitimate crypto activity and follows industry security and AML standards. These procedures are in place to protect our clients and the wider crypto ecosystem from risks associated with stolen, fraudulent or otherwise illicit funds. When a transaction requires additional attention, we have a responsibility to review it rather than simply ignore potential risks.

When using ChangeNOW, you agree to our Terms of Use, including our AML/KYC Policy: https://changenow.io/terms-of-use/aml-kyc.

We understand that having a transaction placed on hold can be stressful, especially when you know your funds were obtained legitimately. Please be assured that legitimate funds will be either processed or refunded based on the outcome of the review. We know this process can be frustrating and we're doing everything we can to make it as smooth as possible and minimize the inconvenience for our clients.

We understand why this situation may affect your trust, but an AML review is a security measure and should not be taken as evidence that ChangeNOW is a scam. Please continue communication through your support ticket so our team can safely review your specific case and help move it forward.

We're doing everything we can to resolve the situation.

ChangeNOW

[MarryWithBTC]

We understand that having a transaction placed on hold can be stressful, especially when you know your funds were obtained legitimately. Please be assured that legitimate funds will be either processed or refunded based on the outcome of the review. We know this process can be frustrating and we're doing everything we can to make it as smooth as possible and minimize the inconvenience for our clients.

Shiiiits!

One of the negative tags in your profile said that you held people's fund for about 482 days on the pretense of scrutiny and you have also confirmed this.

What is wrong? is your AML policy different from the ones we have been witnessing? I don't seem to understand the problem;

Are the funds under litigation or you scammed them?

Why are you still sticking around, pretending to be solving the problems; do you want to have more victims?

[examplens]

We understand that having a transaction placed on hold can be stressful, especially when you know your funds were obtained legitimately. Please be assured that legitimate funds will be either processed or refunded based on the outcome of the review. We know this process can be frustrating and we're doing everything we can to make it as smooth as possible and minimize the inconvenience for our clients.

Shiiiits!

One of the negative tags in your profile said that you held people's fund for about 482 days on the pretense of scrutiny and you have also confirmed this.

What is wrong? is your AML policy different from the ones we have been witnessing? I don't seem to understand the problem;

Are the funds under litigation or you scammed them?

Why are you still sticking around, pretending to be solving the problems; do you want to have more victims?

Eh...
Don't you see how they wrote "understand" 4 times in the post, but that doesn't force them to do anything concrete in terms of solving cases. In the end, their money was not blocked.
But, here they "understand" how someone feels because he mistakenly believed them to be honourable.

[Bitcoin_Arena]

We completely understand how frustrating it can be to have a transaction delayed, especially when your funds are involved. We understand why the situation may be concerning.

You understand NOTHING; otherwise, that issue would have been resolved by now. The case has now been going on for close to two years, and no progress has been made, and you are here telling us that you understand?

Just out of curiosity, the amount held was worth $440,000 at that time. Since then, the XRP price has sharply dropped, and the value of 200,000 XRP is now worth roughly $260,000. Are you going to pay off the damages and get him XRP worth $440,000 as a minimum?

[ABCbits]

When using ChangeNOW, you agree to our Terms of Use, including our AML/KYC Policy: https://changenow.io/terms-of-use/aml-kyc.

We understand that having a transaction placed on hold can be stressful, especially when you know your funds were obtained legitimately. Please be assured that legitimate funds will be either processed or refunded based on the outcome of the review. We know this process can be frustrating and we're doing everything we can to make it as smooth as possible and minimize the inconvenience for our clients.

Every time company or company representative make this statement, i always ask "security for who?". Unlike using HTTPS, i don't see how AML review actually improve security from customer side.

By the way, your AML/KYC policy sucks.
1. i use AI/chatbot to help review it, but there's no mention of maximum review duration.
2. it falsely claim itself as non-custodial service.

1. Purpose of the Policy

We use AML/KYC measures to comply with applicable requirements and to protect users from fraudulent activity. ChangeNOW is a non-custodial service, meaning we do not hold user balances. Verification is used only when necessary and always with a risk-based approach.

[internetional]

By the way, your AML/KYC policy sucks.
1. i use AI/chatbot to help review it, but there's no mention of maximum review duration.
2. it falsely claim itself as non-custodial service.

1. Purpose of the Policy

We use AML/KYC measures to comply with applicable requirements and to protect users from fraudulent activity. ChangeNOW is a non-custodial service, meaning we do not hold user balances. Verification is used only when necessary and always with a risk-based approach.

Could it be that ChangeNOW doesn't actually store client funds, but instead receives them into an account on something like Coinbase or Binance? This would explain both why ChangeNOW positions itself as a non-custodial service and why it takes them an indefinite time to return the received cryptocurrency.

[Z-tight]

Could it be that ChangeNOW doesn't actually store client funds, but instead receives them into an account on something like Coinbase or Binance? This would explain both why ChangeNOW positions itself as a non-custodial service and why it takes them an indefinite time to return the received cryptocurrency.

No, they often block withdrawals because they are selective scammers, it is as simple as that.

It does not matter where the deposit addresses come from, what matters is that the selective scammers, ChangeNow controls those addresses. And as soon as you deposit funds into it, it is in their custody and they decide if you receive your funds in the receiving address or not.

So, they aren't a non-custodial service, and to be fair, just like every other instant exchange. The difference is that they are a scammy custodial instant exchange.

[ABCbits]

By the way, your AML/KYC policy sucks.
1. i use AI/chatbot to help review it, but there's no mention of maximum review duration.
2. it falsely claim itself as non-custodial service.

1. Purpose of the Policy

We use AML/KYC measures to comply with applicable requirements and to protect users from fraudulent activity. ChangeNOW is a non-custodial service, meaning we do not hold user balances. Verification is used only when necessary and always with a risk-based approach.

Could it be that ChangeNOW doesn't actually store client funds, but instead receives them into an account on something like Coinbase or Binance? This would explain both why ChangeNOW positions itself as a non-custodial service and why it takes them an indefinite time to return the received cryptocurrency.

Some of their page mention they use 3rd party. But their terms also mention this.

6.12. In limited cases ChangeNOW may store User's funds. The period during which the User's funds are stored by ChangeNOW is limited to 1 calendar year. After that ChangeNOW cannot guarantee the safe-keeping of the unclaimed funds.

If they hold user fund, even if it's temporarily, they cannot claim their service as non-custodial.

3.5. In limited cases (such as to verify your identity in order to pass the AML/KYC procedure), we reserve the right to freeze your exchange transaction for any period of time necessary to complete the investigation and AML/KYC procedure.

While the investigation is ongoing, ChangeNOW reserves the right to transfer the frozen funds to a cold storage. It would be done to ensure their safekeeping.

This imply they're the one who perform the freeze, not 3rd party. And they explicitly mention they may store the fund.


They're obviously lying and nobody should trust or use their services, especially when there are other swap/aggregator service with better history. And i had to use chatbot/AI to help finding those text on their long terms.