SCAM ACCUSATION] BC.GAME Locked My Account After Successful Sumsub KYC Approval

[lovemeena]

Hello BitcoinTalk Community,

I am writing this formal topic to publicly expose and file a severe scam accusation against BC.GAME for highly deceptive player management, unfair account closure, and contradictory verification protocols. The casino has trapped my funds and blocked my access even after I successfully fulfilled every single security demand they put forward.

Here is the complete, detailed, step-by-step timeline of the scam they pulled on my account:

1. THE ACCOUNT DETAILS:
* Username: Lovemeena / waitingwin
* My Account ID (UID): 32207656
* Registered Email: lokkymeena8@gmail.com
* Status: Temporarily Unavailable / Permanently Locked

2. STEP 1 - SUBMITTING ALL BANK AND PAYMENT PROOFS (WHICH THEY VERIFIED AND ACCEPTED):
My account was locked unjustly, and support agents requested historical bank statements, deposit vouchers, and withdrawal proofs. I provided 100% genuine and official records:
- Deposit Proof: 499.69 INR (Credited as 500 INRFIAT in the wallet, UTR: 507867125453) initiated by Rohitash Meena, with official Paytm screenshots and detailed deposit receipts showing receiver name as MAZHARUL ISLAM (Order ID: F-1851415286116574229).
- Withdrawal Proof: 516 INR (TXID: 1827255101008314383) dated March 22, properly highlighted in my official bank statement.

3. STEP 2 - THE CONTRADICTION: THEY APPROVED THE DETAILS AND ADVANCED ME TO KYC:
This is the most important part that proves their fraud. BC.GAME support reviewed all my above bank files, Paytm screenshots, and transaction numbers. If my information was incorrect, they should have rejected me right there. But because the information was 100% correct, they accepted it and officially advanced my case to the next stage by providing a new live KYC verification link through their partner Sumsub.

4. STEP 3 - SUCCESSFUL KYC APPROVAL WITH A GREEN TICK:
Following their exact instructions, I opened the link, uploaded my official national identity documents, and completed the live face verification. The verification was 100% SUCCESSFUL. My profile was officially APPROVED and verified with a GREEN TICK inside the Sumsub portal.

5. STEP 4 - THE UNJUST REJECTION AND WEBSITE ERRORS:
Right after the automated KYC was successfully approved and marked passed, BC.GAME support (Agents Jeffry and Chloe) completely flipped their decision. They rejected my unlock request, vaguely claiming my "submitted information is incorrect" and stating their decision is final.
This is a massive contradiction! How can an account be rejected for "incorrect details" AFTER the system officially reviews the bank files, accepts them, issues a KYC link, and approves the live face ID?
To make matters worse, they told me to use the platform recovery form ("Can't Login" page). When I entered my exact UTR and deposit order details there, their website threw a critical error saying, "We can't take a new request right now. Please try again later." Trustpilot has even put a red warning banner on their company page for buying fake reviews to hide these types of scams!

CONCLUSION:
BC.GAME is running a malicious loop: they collect deposits, force players to pass official live identity verifications, and once everything is successfully verified and approved with a green tick, they permanently seize the accounts claiming "incorrect records" without any transparent reasoning.

I demand the BC.GAME official forum

[ryzaadit]

Hello BitcoinTalk Community,
-snip-
I demand the BC.GAME official forum

Hey, welcome to Bitcointalk.

Unfortunately, their reputation on Bitcointalk has already been destroyed as well; you can take a look at their account:
[1] BC Game Bitcointalk Account: https://bitcointalk.org/index.php?action=profile;u=2503677
[2] BC Game Casino Thread: https://bitcointalk.org/index.php?topic=5088875.0

I don't think they will respond to your case either in here, even they're response your thread is mostly gonna have the same answer as they give you on the site to you. Since they don't have any reputation anymore on Bitcointalk.

[bitbollo]

Suggestion @OP,  
it would be better to remove all of these personal data (like your email) before some cockroaches would start to use the same and trying to impersonate BC.GAME/ trying to perform a scam.
Generally speaking they can have many ways to decline a withdraw, likewise use of VPN or you come from some "banned nation"... even if you have already being verifed (its not related to them but a common practice).

[fullfitlarry]

Hello BitcoinTalk Community,
-snip-
I demand the BC.GAME official forum

Hey, welcome to Bitcointalk.

Unfortunately, their reputation on Bitcointalk has already been destroyed as well; you can take a look at their account:
[1] BC Game Bitcointalk Account: https://bitcointalk.org/index.php?action=profile;u=2503677
[2] BC Game Casino Thread: https://bitcointalk.org/index.php?topic=5088875.0

I don't think they will respond to your case either in here, even they're response your thread is mostly gonna have the same answer as they give you on the site to you. Since they don't have any reputation anymore on Bitcointalk.

Yes, that's true, not the best course of action, but perhaps the OP can go on their official X account and call their attention,

https://x.com/bcgame

Maybe they will respond to them as some of their followers might see the problem and then could have second thoughts on playing on their platform. As here in our community, their reputation is damage and I doubt that they will respond to this issue.