ArenaPlus PH denied a Jackpot prize and says its only a GLITCH!

[angrybirdy]

Considering that at least two similar cases have been mentioned in this thread where winners were denied their winnings with the same excuse, I wonder why people even use that casino anymore and hope for a big win? If I were the winner, I would hire a team of top lawyers and sue these bastards for a lot more than $6 million.

As far as I know, the other issues stated above already have cases filed by the victims, and they’re still in progress up until today. I’m not sure, but there seems to be a delay even when the claim is valid. It seems like the casino owners have more power to negotiate, slow down the case, or the worst of all, have it dismissed by the court and victim wont claim their prize.

Since this is a recurring issue, it’s kind of scary to play there because we’ve already seen what can happen when we win a huge amount that’s more than they expected.

[fighter2627]

Considering that at least two similar cases have been mentioned in this thread where winners were denied their winnings with the same excuse, I wonder why people even use that casino anymore and hope for a big win? If I were the winner, I would hire a team of top lawyers and sue these bastards for a lot more than $6 million.

As far as I know, the other issues stated above already have cases filed by the victims, and they’re still in progress up until today. I’m not sure, but there seems to be a delay even when the claim is valid. It seems like the casino owners have more power to negotiate, slow down the case, or the worst of all, have it dismissed by the court and victim wont claim their prize.

Since this is a recurring issue, it’s kind of scary to play there because we’ve already seen what can happen when we win a huge amount that’s more than they expected.

Well, it is possible that the casino that negotiated with the complainant himself collapsed because there was a large amount at stake that he could win.

So it is likely that the casino, even though they know they will lose in terms of financial, will still gamble but not with the amount that the complainant expects. This is likely what will happen, there are still many well-known influencers promoting that arenaplus here in our country.

[WhoYouCantKill]

"Software glitch" has always been the ultimate get-out-of-jail-free card when a payout hurts too much. If a system bug eats a player's balance, it's just bad luck, but the moment a multi-million dollar jackpot hits, the RNG was suddenly "malfunctioning."
When the cost of dragging it out in court or settling with local regulators is a tiny fraction of the $6M payout, the operator will choose the legal fight every single time.

The part that really concerns me the most is the imbalance of power the moment there’s a huge payout. The affected gambler in question may spend years just to prove what really happened while the casino on the other hand already has the money, lawyers and even the technical records on their own side. And this is the reason why independent audits, very transparent game logs and a dispute procedure that’s clear matters a lot when the amount involved is a huge one.

[Free Market Capitalist]

Considering that at least two similar cases have been mentioned in this thread where winners were denied their winnings with the same excuse, I wonder why people even use that casino anymore and hope for a big win? If I were the winner, I would hire a team of top lawyers and sue these bastards for a lot more than $6 million.

As far as I know, the other issues stated above already have cases filed by the victims, and they’re still in progress up until today.

Cases like these, among other things, are why I support strict regulation of gambling and oversight agencies that keep a close eye on the industry. Historically, the gambling industry has provided far too many examples of its failure to regulate itself adequately. You just have to think about the ties the Mafia had with casinos in the U.S.

The part that really concerns me the most is the imbalance of power the moment there’s a huge payout. The affected gambler in question may spend years just to prove what really happened while the casino on the other hand already has the money, lawyers and even the technical records on their own side. And this is the reason why independent audits, very transparent game logs and a dispute procedure that’s clear matters a lot when the amount involved is a huge one.

With strict European-style regulations, consumers—or gamblers, in this case—are much better protected in these situations.

[cryptomaniac_xxx]

Considering that at least two similar cases have been mentioned in this thread where winners were denied their winnings with the same excuse, I wonder why people even use that casino anymore and hope for a big win? If I were the winner, I would hire a team of top lawyers and sue these bastards for a lot more than $6 million.

It's because Bingo Plus and Arena Plus are considered to be the best online casinos as they are legal in the Philippines. And they offered a lot of games, and most likely the recent victims play his favorite slot games and then win big.

Yes, definitely that will be a good advise for him, to hire the best litigation lawyers and go after the casinos. But the thing is that the Philippines is one of the most corrupt country and so it's possible that they can give the judge "under the table" bribe to throw the case.

[leea-1334]

Going to side with @Lucius here and ask or wonder why on earth are people still playing at a casino with a history of glitches? Speaking of glitches,,, I never heard people getting jackpots witheld on lotteries or sweepstakes because of glitches. Seems like a very convenient excuse, especially with slots.

[xenomorfo]

It's because Bingo Plus and Arena Plus are considered to be the best online casinos as they are legal in the Philippines. And they offered a lot of games, and most likely the recent victims play his favorite slot games and then win big.

Yes, definitely that will be a good advise for him, to hire the best litigation lawyers and go after the casinos. But the thing is that the Philippines is one of the most corrupt country and so it's possible that they can give the judge "under the table" bribe to throw the case.

all states are corrupt, this is good for you to know and be aware of
the state only acts for personal gain and never to provide a service to people, it should be clear to everyone by now
it is no coincidence that they tried to imprison people like Assange rather than give him a reward.

[Lucius]

Considering that at least two similar cases have been mentioned in this thread where winners were denied their winnings with the same excuse, I wonder why people even use that casino anymore and hope for a big win? If I were the winner, I would hire a team of top lawyers and sue these bastards for a lot more than $6 million.

It's because Bingo Plus and Arena Plus are considered to be the best online casinos as they are legal in the Philippines. And they offered a lot of games, and most likely the recent victims play his favorite slot games and then win big.

Yes, definitely that will be a good advise for him, to hire the best litigation lawyers and go after the casinos. But the thing is that the Philippines is one of the most corrupt country and so it's possible that they can give the judge "under the table" bribe to throw the case.

I understand the situation, the monopoly in collusion with the authorities and you can do whatever you want. What I'm interested in is whether anyone has won a similar large prize and has it been paid out? Of course, this doesn't mean that someone actually won something big, it's possible to rig the winnings just to attract more players.

[rbynxx]

Considering that at least two similar cases have been mentioned in this thread where winners were denied their winnings with the same excuse, I wonder why people even use that casino anymore and hope for a big win? If I were the winner, I would hire a team of top lawyers and sue these bastards for a lot more than $6 million.

It's because Bingo Plus and Arena Plus are considered to be the best online casinos as they are legal in the Philippines. And they offered a lot of games, and most likely the recent victims play his favorite slot games and then win big.

Yes, definitely that will be a good advise for him, to hire the best litigation lawyers and go after the casinos. But the thing is that the Philippines is one of the most corrupt country and so it's possible that they can give the judge "under the table" bribe to throw the case.

I understand the situation, the monopoly in collusion with the authorities and you can do whatever you want. What I'm interested in is whether anyone has won a similar large prize and has it been paid out? Of course, this doesn't mean that someone actually won something big, it's possible to rig the winnings just to attract more players.

Recently they paid 100M pesos (roughly $1.6M) to the NBA MVP Bracket winners, this was suppose to be done since June but they posted it in September, I wonder why. It's not a similar prize but probably that's the huge they paid to winners, or so what they say, we never know. It's possible they just want to drive marketing

There are several complaints in the past as well that there are several individuals complaining for more that $6M of winnings but they got merely offered $20k to drop the complaints: https://www.facebook.com/share/p/19k7LLZZmE/

I don't think I'll be using this platform again, I recently did signup for this tbh for the love of NBA since it was endorsed by Derrick Rose when he came to the country and they seem legit to have him as brand ambassador.

[lionheart78]

This is hardly a glitch, I believe this is their daily bonus spin.  How can someone tell that it is a glitch when the arrow landed on the ultimate prize?  The player doesn't have access to their system to trigger the glitch.  Or whatever error on their end, it is not the player's fault.

But obviously, if the regulatory board is corrupt, there is no way the winner gets the prize.  It had happened on the same operator before, and both their reason is a glitch.  Sounds very convincing..

[suzanne5223]

Thats the thing. The platform is denying them their prize and purposely saying that theres a glitch happened during the time they play. Obviously they dont want to award the huge prize and blame it on the technical side.

For this kind of negotiations normally the operator will win since the Government agency regulating them are being paid by them few millions just to be on their side. Too bad, this country is run by thieves and no integrity politicians.

If everything will be settle legally, I don't see any reason the casino will win based on the statement you translated into English before, which is already against them.

Yeah they could settle it, but for sure the winner cannot get the exact amount he won from the casino.

Usually what's going to happen is the casino would offer small amount as compensation, then this issue will die later on.

But in my opinion this is not really good situation to see, since players is not the one liable with glitches happening in the casino. Also if they are not scam they should honor that winning and carry the mistake for that technical issue.

That's what I believe either. The gambler ought to be pay in full that's why I hope he gather everything related to the game he played, time, etc. Because the casino seems to purposely using the glitch as an excuse but it's good if they pay the gambler a good amount out of the jackpot he won, and I won't be surprised if some gamblers choose not to use the platform for their gambling activities.