Should a Casino Be Judged More by How It Handles Losing Players Than Winners?

[Su-asa]

I believe a lot of VIP bettors get a specific percentage of loss-back bonus and other bonuses (no wagering requirements or 1x wagering requirements). As for the restriction aspect, don't expect the casino to suggest that to you, as you are 18+ and you are not cheating in any way; what they are after is their money and their business, and on the platform, they have something called self-exclusion, which you can use to close your account temporarily or permanently, depending on how you want it.

How exactly can a casino take care of customers who have lost large sums? Whether or not to make a deposit, whether or not to self‑exclude - all of this should be up to the individual.

You are right, and the fact that the casino didn't force anyone to use their site proves it.
But anyway, I think there's a way to help reduce losses for gamblers, which is that the casino should have at least a feature that blocks gamblers from making further deposits, mostly when they have deposited up to a specific percentage or amount of money, and such features should be easy for all their players.

[Sticky Bomb]

So I would like to know how casinos treat them when they lose several deposits? Do they keep pushing bonuses and encourage them to deposit again or do they promote responsible gambling and give options to take a break?

Casinos give Rakebacks and cashbacks to their clients but that is not very tangible compared to the wagered amount, but its something. Casinos have self-exclusion features to enable your take a break, but deep down they wish you don't take that route and keeps pumping money in the deposits and playing. Casinos don't actively promote responsible gambling, they just attach it in their marketing materials if regulation strictly requires it.

Also, should this be considered when reviewing a casino or should we focus mainly on payouts and withdrawals? I would like to hear what others think about this and wether anyone has experience something like this.

It is your duty as a gambler to wager only what you can afford to loose, the casino is not a sort of kindergarten that babysits clients who have no discipline and morals while gambling. How they handle losses is not part of what I look out for in choosing a casino since I take responsibility for my own actions.

[Fiasem20]

The casino you’re staking your bet to every now and then wasn’t there when your made the decision of becoming a gambler,they’re only concerned about their business.The casino has already posted a responsible gambling guide on their website so it’s left for each and every player to read it and adhere to being responsible towards their gambling habits.Anyways,you don’t expect the casino to restrict you automatically from gambling because you’ve been losing consistently rather they would give to little bonuses to cool your mind because they know if they loss you they’ve lost a potential customer,but if you think you’ve been on the losing streak for long and you feel like taking a break you can use the self exclusion feature and don’t expect the casino to do that for you.

[Ashawowo(OS)]

I'm referring only to bettors who regularly gamble with heavy stakes.[...] Do they keep pushing bonuses and encourage them to deposit again or do they promote responsible gambling and give options to take a break?

As others have mentioned, most casinos have various bonuses, as well as things that aren't traditionally considered bonuses ^{[e.g., rakeback]} to encourage gamblers to spend more time on their platforms, but even if the situation were the other way around, no matter how many layers of short-term protection you try to show to a high roller, in most cases it's not going to influence their next move.

Every gamblers activity on the casino is a reflection of his/her personality, there is nothing much casino influenced protection can do for those who are very irresponsible in gambling. All bonuses can be seen as a motivation to gamble more and not a way of controlling excesses of gamblers. Casinos love high rollers, more reason they established the VIP recognition to encourage them to keep depositing and gambling.

The way the casino treats those loosing isn't very important, since they owe them nothing, those to consider more are the winners and how easy the casino releases their funds without troubling them with robust and unnecessary KYC processes.

[Rabata]

At the end of the day, no matter what the casino says, they will always prioritize their profits. They know very well what will make them more profitable. When a gambler loses, they give bonuses in such a way that they are attracted to come back to the casino. I have never seen a casino that prevents a gambler from gambling responsibly after a big loss.

Usually casinos try to attract losers more than winners because if losers come back, they try to bet more. Officially casinos always try to give an equal scope to both a winner and a loser. Because they know that if a gambler is attracted to the casino, their business will increase. It seems to me that special attention is paid to losers so that they come back later. The return of gamblers means income for the casino.

[coin-investor]

So I would like to know how casinos treat them when they lose several deposits? Do they keep pushing bonuses and encourage them to deposit again or do they promote responsible gambling and give options to take a break?

We can't blame casinos for pushing bonuses and encouraging deposits. They do this to their winners and their losers. Casinos are a profit-driven platform; they will do what they have to do to reach their target profit.

Also, should this be considered when reviewing a casino or should we focus mainly on payouts and withdrawals? I would like to hear what others think about this and wether anyone has experience something like this.

Payouts and withdrawals are what define a reputable casino. Gamblers struggle to get it, so it's just right that casinos should grant it if the winning is legit, even though players are playing for fun, at the back of their heads, they are also hoping and playing to win.

[danherbias07]

Winners and losers are treated fairly by the online casino. Winners get their money, and losers lose their money. There's no special treatment there. Losers can sometimes win, and winners can have a losing streak too.

You want the point of view of the gamblers, not the online casino. Also, online casinos are not getting a good reputation because of how they treat winners. It's how they provide service and how they handle customer support, especially for players with queries. Good or bad. Win or lose. Void or not.

When a gambler loses several deposits, should the casino treat them more specially? No. Let's not forget, this is gambling. It's a high-risk industry, and losing is actually the norm in it.

[Sandra_hakeem]

I don't know how users here will see this thread, but I think it is something worth discussing so that l and others can know if there's anything like this, because I have been thinking about it.

It seems that most of us here judge a casino by how it treats winners, as in we are more focused on fast withdrawals, good support and wether large wins are paid without problems. But what about losing players? Note! I'm referring only to bettors who regularly gamble with heavy stakes.

So I would like to know how casinos treat them when they lose several deposits? Do they keep pushing bonuses and encourage them to deposit again or do they promote responsible gambling and give options to take a break?

It's like saying I should call off a potential client that pays very good money for my services/ business irl. Unless you assume these casinos to be something else far from someone else's investment, you should know that they want to make a ton of money for the company by every legal means, and even the self-exclusion request gets ignored or delayed assuming you fall in the aforementioned category.

All they want you to do is take a break, have something to eat, relax a little bit and come back for another part of the show. Money runs the business and the last thing a casino would is joke with a high staker. They know even if you decide to leave them today, you're most definitely going to land in another casino and that's a loss for them.

[Dalimilholecek88]

I’d definitely look at this too. If someone keeps losing and the casino just keeps sending bonuses to get them back, that doesn’t look great. A simple option to take a break would be a good thing.

[samadam007]

The casino you’re staking your bet to every now and then wasn’t there when your made the decision of becoming a gambler,they’re only concerned about their business.The casino has already posted a responsible gambling guide on their website so it’s left for each and every player to read it and adhere to being responsible towards their gambling habits.Anyways,you don’t expect the casino to restrict you automatically from gambling because you’ve been losing consistently rather they would give to little bonuses to cool your mind because they know if they loss you they’ve lost a potential customer,but if you think you’ve been on the losing streak for long and you feel like taking a break you can use the self exclusion feature and don’t expect the casino to do that for you.

Casinos just want to make more money. Anybody waiting to be restricted automatically after many loses is joking. It is still up to you as a gambler to use common sense to know when to stop or make use of the available measures, like the self exclusion option you mentioned if it is available on their website. I believe someone going into gambling is supposed to understand the risk that comes with it, you win some days and you lose. Sudden loss streak shouldn’t surprise the person or make it look like the casino is at fault. The casinos already played their part, it is left for the person to practice responsible gambling and know what to do at appropriate time without being told.

[panjul07]

I don't know how users here will see this thread, but I think it is something worth discussing so that l and others can know if there's anything like this, because I have been thinking about it.
It seems that most of us here judge a casino by how it treats winners, as in we are more focused on fast withdrawals, good support and wether large wins are paid without problems. But what about losing players? Note! I'm referring only to bettors who regularly gamble with heavy stakes.
So I would like to know how casinos treat them when they lose several deposits? Do they keep pushing bonuses and encourage them to deposit again or do they promote responsible gambling and give options to take a break?
Also, should this be considered when reviewing a casino or should we focus mainly on payouts and withdrawals? I would like to hear what others think about this and wether anyone has experience something like this.

You have a valid point and I agree that we have to be fair when it comes to evaluating/reviewing a casino.
The way casino treat losing players should be equally important as how the way they treat winning players so it should not be merely about fast withdrawal for big winnings.
For losing players, I believe good casinos will not only focus on giving some other bonuses to keep them playing but good casinos will also warn the casino that they are reaching specific limit as part of the responsible gambling policy.
Of course every casino may have different treatment to their players, we cant generalize it and we have to check them one by one to know how the casino treat losing players although we wont get the actual answer just by asking the casino as something like this should be based on real experience by players.

[lovesmayfamilis]

When a gambler loses several deposits, should the casino treat them more specially? No. Let's not forget, this is gambling. It's a high-risk industry, and losing is actually the norm in it.

Rght.I think the whole interest of the casino is to keep the client in the game as long as possible. Whether he wins or loses, the casino can offer bonuses or some kind of cashback, but first of all, the casino is interested in its own profit. Is it possible to call the distribution of bonuses a concern? I doubt it, although yes, rights such as self-exclusion and the possibility of setting deposit limits should always be provided. But gambling is the choice of adults, whose duty it is to take care of themselves and their finances on their own and not to take care of everything else around them.

[mak013]

I don't know how users here will see this thread, but I think it is something worth discussing so that l and others can know if there's anything like this, because I have been thinking about it.

It seems that most of us here judge a casino by how it treats winners, as in we are more focused on fast withdrawals, good support and wether large wins are paid without problems. But what about losing players? Note! I'm referring only to bettors who regularly gamble with heavy stakes.

So I would like to know how casinos treat them when they lose several deposits? Do they keep pushing bonuses and encourage them to deposit again or do they promote responsible gambling and give options to take a break?

Also, should this be considered when reviewing a casino or should we focus mainly on payouts and withdrawals? I would like to hear what others think about this and wether anyone has experience something like this.

If a casino runs smoothly, has no issues with deposits or withdrawals, and offers a good RTP, why should it worry about players who lose? If they lost their money fair and square, that's the gambler's problem, not the casino's.
I don't care whether the casino tries to stop them or encourages them to deposit more - that's the casino's business.

[YOSHIE]

Also, should this be considered when reviewing a casino or should we focus mainly on payouts and withdrawals? I would like to hear what others think about this and wether anyone has experience something like this.

Basically there are many things that need to be considered and assessed when we want to register or use the online crypto casino that we want to use, in general yes one of the payment options and safe withdrawal conditions are the main considerations for most users.

However, I personally rate customer support as very important, I am most annoyed when dealing with support bots, I prefer to talk directly to real support/people, I certainly do that when it comes to various technical problems and glitches, I prefer to talk to customer service members with real people rather than bots.
And so on my assessment of Licensing and regulations, then fairness in the game and also being responsible, that is the main thing that I need to consider and value in every online casino.

[letteredhub]

The moment you decide to gamble you turned to be all by yourself in whatsoever decision you make concerning how you want to gamble, you're your own special adviser and when you fail in your responsibility to conduct yourself with responsible games behaviours. That you're accent to gamble writes that you're an adult who doesn't need to be tossed around by the casino, and the casino on one hand is a business entity and you don't expect them to stop their customers from continually patronising their service.

[Makus]

I don't really judge a casino by how they treat losing players because as a player you already know that losing is part of the game and should be responsible for any losses that comes. But I think that's lot of players take note of how they are being treated when they lose, to me it's not important but this could significantly promote the casino. There are casinos that gives out bonus amounts as compensation for what they have lost but this doesn't mean that just because they do this they are better than other casinos in terms of services they offer it how reliable they can be.

[Hatchy]

Also, should this be considered when reviewing a casino or should we focus mainly on payouts and withdrawals? I would like to hear what others think about this and wether anyone has experience something like this.

I don't think there is much to discuss about losers here because we know that casinos are actually happier when players lose than when they win. They don't focus on the losses because that is how they make their money, and they will continue to encourage gamblers to deposit more instead of giving up. They can even offer bonuses to encourage players to keep playing, and sometimes put them on VIP levels because of how often they deposit and lose. Lol. Some players think being a VIP means you are important to the casino because you win a lot, but sometimes it is simply because you have more money to lose. So they try to keep you comfortable and engaged so you continue depositing.

We have also seen how some casinos treat winners. They suddenly raise issues about their wins and make the withdrawal process frustrating. These are things that would probably never happen if the same player was constantly losing.

[len01]

So I would like to know how casinos treat them when they lose several deposits? Do they keep pushing bonuses and encourage them to deposit again or do they promote responsible gambling and give options to take a break?

Casinos have never encouraged anyone to keep depositing and betting continuously. Casinos only provide a place for gamblers to have fun. On the other hand, some casinos have already provided warnings to gamble responsibly. So if a gambler experiences losses and continues making deposits, it is no longer the responsibility of the casino. In fact, casinos are also being considerate when a gambler keeps making large deposits. Usually, the casino will freeze the account and ask the customer to provide an explanation.

Besides that, the reason why casinos are judged by how fast they process withdrawals, even for large amounts, is because it is indeed the responsibility of the casino. So, almost all gamblers actually already know all of these things.

[Odusko]

It seems that most of us here judge a casino by how it treats winners, as in we are more focused on fast withdrawals, good support and wether large wins are paid without problems. But what about losing players? Note! I'm referring only to bettors who regularly gamble with heavy stakes.

Sometimes we see sport bettors like Drake who are betting with milling of dollars on weekly basis and still yet keep betting and losing much more than he wins, casino's are operated for business sake and for that their income through players deposits and loses is a goal, but also we have what we call take back which often don't happen with sport betting but more with in house games, this is where casino pay back a certain percentage to gamblers based on the amount wagered within the bonuse season.

So I would like to know how casinos treat them when they lose several deposits? Do they keep pushing bonuses and encourage them to deposit again or do they promote responsible gambling and give options to take a break?

Sometimes yes when you lose and take Sometimes off from betting, the sport booking site may send you promotional emails and offers to get you back, this also ball down to what I already stated concerning casino's revenue generation as the primary goal of the business

Also, should this be considered when reviewing a casino, or should we focus mainly on payouts and withdrawals? I would like to hear what others think about this and whether anyone has experienced something like this.

I don't think so because the practice is still within their operations guidelines, unless when the bettor has already reported the unsolicited promotional emails but the casino keeps pushing it in his face; at that point, one can give a negative review to such a sports betting platform.

[Rockstarguy]

It seems that most of us here judge a casino by how it treats winners, as in we are more focused on fast withdrawals, good support and wether large wins are paid without problems. But what about losing players? Note! I'm referring only to bettors who regularly gamble with heavy stakes.

These are the most important things because if a casino cant meet up with a standard like this,  it means the casino is not being fare to gamblers. This is the best a casino can do for gamblers because even when one wins, they might have also experience loses too.

So I would like to know how casinos treat them when they lose several deposits? Do they keep pushing bonuses and encourage them to deposit again or do they promote responsible gambling and give options to take a break?

What do you expect the casino to do? To sympathize? After all, when gamblers win, the casino doesn’t celebrate them, nor do gamblers feel sorry for casinos when they lose money. It's either a win or a loss for casinos or gamblers; the most important thing is for casinos to be fair and for gamblers to follow the rules.