Should a Casino Be Judged More by How It Handles Losing Players Than Winners?

[Silverstonez]

Casinos and gambling companies are people’s businesses,  and they run them to make money.  I don’t have any idea how they handle those players lose or whether they receive any compensation or special treatment from the casinos after losing a significant amount of money.  I went through the thread if anyone had shared their experience and how they felt about it, I could not find anything.

[Smack That Ace]

Saying they will wait for a pretty long time is as if something like that is going to happen, but you and I know that such time is never going to come, but what I think the op might be suggesting is the same way the casino can detect someone winning big and launch an investigation. That same system can detect when someone is depositing too constantly and losing it all. They can ask the person if they are really on their right mind, but I doubt they will ask that unless there is a regulation set that demands such action from them.

It would be incorrect to conclude that just because any player is losing, so he is problem gambler.

Sometimes high stake gambler might experience loss over few days or weeks while still maintaining perfect control. But if you make repeated deposit and rapidly increase your stake then that is indeed an unusual playing pattern.

So, risk based intervention is good but blanket intervention is not.
For instance first step could be a reminder or cooling-off prompt. Rather than immediately closing the account.

[Rashlyowl]

I don't know how users here will see this thread, but I think it is something worth discussing so that l and others can know if there's anything like this, because I have been thinking about it.

It seems that most of us here judge a casino by how it treats winners, as in we are more focused on fast withdrawals, good support and wether large wins are paid without problems. But what about losing players? Note! I'm referring only to bettors who regularly gamble with heavy stakes.

So I would like to know how casinos treat them when they lose several deposits? Do they keep pushing bonuses and encourage them to deposit again or do they promote responsible gambling and give options to take a break?

Also, should this be considered when reviewing a casino or should we focus mainly on payouts and withdrawals? I would like to hear what others think about this and wether anyone has experience something like this.

Promotions are in a different area to responsible gambling, that is not the casino's responsibility. If a user does not activate self-exclusion, the casino will still assume that the user wishes to continue playing. Therefore, they will continue to offer what they can to users.

In reality, the casino will play a part if users truly realize that they need to take a break. I'm not sure there are any users who still get promotional emails after activating self-exclusion.

[Chinesebaby]

So I would like to know how casinos treat them when they lose several deposits? Do they keep pushing bonuses and encourage them to deposit again or do they promote responsible gambling and give options to take a break?

Also, should this be considered when reviewing a casino or should we focus mainly on payouts and withdrawals? I would like to hear what others think about this and wether anyone has experience something like this.

I'm sure casinos will be very happy to have such heavy gamblers who keep losing consistently on its platform, rather than promoting the need for responsible gambling for him or her. Because for a gambler to keep redepositing funds into a crypto casino, if simply implies that he might have the intention of trying to win big, and just as it's always said that people should gamble what they can always afford to lose. The casino operators might think such huge sum is what the gambler could afford to lose.

[Powerjumboo]

Gambler that is losing so much should make use of the self exclusion to avoid getting back to gambling on same casino again, although there are incident reported about players who apply for self exclusion on the casino but still get promotional contents and even bonuses to keep them coming back to the casino despite applying for self exclusion such a player can actually go legal with such casino if there are licensed.

If gamblers keep losing one after another, then they should definitely take a break because maybe luck is not helping them, but will changing the casino platform be of any benefit? I think those who are losing a lot in gambling should definitely take a break because if they take a break, they will be able to gamble with a healthy mind later and through good experience and analysis, they can make some changes in their gambling. And especially when a player gambles with a large amount of money, then if he is under the bonus, then of course the casino company will give him a bonus. We may not need to claim this.

[tread93]

If it is a reputed casino site, then a user is not treated differently based on how much he deposited or lost in the beginning. And the bonus is also provided to those users who are eligible according to the rules. Here if a person deposited more, then lost everything, because of this, if the casino site gives him extra benefits, then such a manipulated casino site can never be a reputed casino site.

In the case of casino sites that are created to scam, there may be cases where bonuses can be given to users to make them bet more on that particular site. Or even if they make  profit, they only show it as fake wins in the account balance but when they try to withdraw the account gets blocked or various types of harassment are done through identification verification. As a result it is not possible to withdraw the amount. This is how users are cheated.

If a casino site gave them extra benefits based on the amount deposited by the user and this was revealed, then the users of that site would automatically decrease.

You’re right, out of all the posts I have seen on this verification problem I wonder how many of those are victums of just pure fraud. It’s probably a high percentage where those folks still don’t even know the just got scammed. Here they think they got scammed by some government system but really it’s just the fraudsters. It’s a genius front not gonna lie lmao. They just passed the fraud on to the government, who is notorious for fraud so its just treated as business as usual lmao

[ArabBTC]

OP one thing we have to realize is that every casino is out there to make profit and don’t really care about how much bettors lose, without bettors losing this casinos won’t have the necessary funds required to remain in business, mind you casinos pay a lot of taxes and renew licenses too, so regardless of how huge a bettors stake is, you will hardly see a casino that will want that bettor to quit betting or would want to advise such a bettor to minimize gambling, instead the casino will be giving the bettor regular bonuses mostly when they discover that the bettor hasn’t made a bet for a while, the bonus this casinos give is a way of rekindling the bettor into betting regularly and not because the casino care.

I don’t judge a casino by how they treat loser’s because i know it is business, every bettor have to bare at the back of their mind that gambling shouldn’t be their primary source of income, and should learn to bet responsibly regardless of wether the casino tells them or not.

[goldkingcoiner]

Casinos don't care about their customers well-being because they're strictly out for business. This is why you see that a casino don't care if you are losing huge amount of money consistently. They will only acknowledge your account as a good customer and give you several bonuses to entice you. This is why we are only concerned about casinos paying out huge wins because that's why we are gambling and they shouldn't deprive us from withdrawal because a lot of us have lost more than the profit we made.

A smart casino would prefer a psychologically stable and mentally healthy individual to stay with them for years as a customer rather than hoping for some depressed and gambling-addicted individual that would give away their entire wealth once and then never visit the gambling site again.

[yhiaali3]

I don't know, but decisions like these depend primarily on the player, not the casino. I mean, if the player deposits large sums of money each time and loses them, what is the casino's fault? That is the player's mistake first and foremost.

Yes, it is better for the casino to warn the player about the risks and not encourage him to deposit more and lose, but if it does not, we cannot consider them fraudsters because they are primarily seeking profit and they are not breaking the law.

[TopTort777]

Imho casino should treat all players equally, whether they are losers or winners, small or large bettors. Casino should not divide people on those who are more profitable for them, and who are not. As they never know what is going to be gamblers next bet result. Gambler can turn from deep loser into jackpot winner. Casino should not then run and start kissing him in the ass for that achievement. Nor look from above on people who place small bets and lose. Regards giving special treatment to those who lose - casino is a business, they should not prevent losers to keep on losing (however they should not motivate them to keep on continuing either; better stay neutral).

[Gost ms]

OP one thing we have to realize is that every casino is out there to make profit and don’t really care about how much bettors lose, without bettors losing this casinos won’t have the necessary funds required to remain in business, mind you casinos pay a lot of taxes and renew licenses too, so regardless of how huge a bettors stake is, you will hardly see a casino that will want that bettor to quit betting or would want to advise such a bettor to minimize gambling, instead the casino will be giving the bettor regular bonuses mostly when they discover that the bettor hasn’t made a bet for a while, the bonus this casinos give is a way of rekindling the bettor into betting regularly and not because the casino care.

I don’t judge a casino by how they treat loser’s because i know it is business, every bettor have to bare at the back of their mind that gambling shouldn’t be their primary source of income, and should learn to bet responsibly regardless of wether the casino tells them or not.

Yes you are right every casino's goal is to make a profit. If they spend $1 somewhere, they take that $1 from the gamblers for the casino. Currently, one thing that casino owners emphasize on is bonuses. The reason for giving bonuses is so that when each person loses, each person starts playing again after receiving the bonus and they never feel that the casino has intentionally lost to us. Although casinos do not intentionally defeat anyone, if luck is with us, we can benefit from gambling.

[Somegory]

How are we going to know if gamblers are exiting a online casino than other online casinos? It would make a lot of sense if there is a chart that can show such information but there is none, so we can never know.

There are also too many reasons why gamblers would quit a casino for another casino, it makes no sense to judge a casino because of gamblers opinions and reasons because not all casinos can satisfied every gamblers.

There will always be complains, some online casinos process withdrawals very slowly while others process faster, a friend of mine quit a casino because of slow withdrawal.

[Mr. Magkaisa]

Theb est thing to have in a casino is the speed of withdrawal and deposit. That is the main thing  we are seeing. For the winners, they should be ttreated well and process theh withdrawal as fast as they can.
For the loser bracket, Mney back and cash back is a good thing, Some casino still send me emails of free spins and some free e money with 5x wagering.

[Betwrong]

The casino works as a business institution, so regular loss making people become the most profitable customers for them. ~

Wrong. Casino makes its profit from the house edge and it doesn't care about players winning or losing. What matters for casino is the amount wagered on the platform because they are getting 5-10% from it. In fact, they even want some people win big and tell about it because it will attract more players to their platform. They don't need people that are losing and then go on and on about it here and there.

[davis196]

I don't know how users here will see this thread, but I think it is something worth discussing so that l and others can know if there's anything like this, because I have been thinking about it.

It seems that most of us here judge a casino by how it treats winners, as in we are more focused on fast withdrawals, good support and wether large wins are paid without problems. But what about losing players? Note! I'm referring only to bettors who regularly gamble with heavy stakes.

So I would like to know how casinos treat them when they lose several deposits? Do they keep pushing bonuses and encourage them to deposit again or do they promote responsible gambling and give options to take a break?

Also, should this be considered when reviewing a casino or should we focus mainly on payouts and withdrawals? I would like to hear what others think about this and wether anyone has experience something like this.

Every gambler would always be focused on the bonuses, wins and withdrawals(and some gamblers are paying attention to the RTP).
What do you mean by "judging" a casino? Are we in some kind of "gambling court system" or something? I don't think that many gamblers would leave negative reviews on a casino, which sends them bonus offers, after they have lost a certain amount of money/crypto.
This might seem kinda manipulative, but most gamblers wouldn't mind such marketing tactics.

[Zlantann]

A smart casino would prefer a psychologically stable and mentally healthy individual to stay with them for years as a customer rather than hoping for some depressed and gambling-addicted individual that would give away their entire wealth once and then never visit the gambling site again.

Most of the new casinos don't care about building a healthy relationship with users. Gamblers who show signs of gambling disorder are sometimes bombarded with promotional messages until they lose control. These casinos prioritize quick profit rather than long-term loyalty.

Yes, it is better for the casino to warn the player about the risks and not encourage him to deposit more and lose, but if it does not, we cannot consider them fraudsters because they are primarily seeking profit and they are not breaking the law.

You cannot call these casinos fraudulent because they didn't collect gamblers' money dishonestly or deceitfully. You were not forced to gamble.

[swogerino]

I don't know how users here will see this thread, but I think it is something worth discussing so that l and others can know if there's anything like this, because I have been thinking about it.

It seems that most of us here judge a casino by how it treats winners, as in we are more focused on fast withdrawals, good support and wether large wins are paid without problems. But what about losing players? Note! I'm referring only to bettors who regularly gamble with heavy stakes.

So I would like to know how casinos treat them when they lose several deposits? Do they keep pushing bonuses and encourage them to deposit again or do they promote responsible gambling and give options to take a break?

Also, should this be considered when reviewing a casino or should we focus mainly on payouts and withdrawals? I would like to hear what others think about this and wether anyone has experience something like this.

I think most of them promote responsible gaming or at least I think they do based on what happened to me before. I am no heavy bettor but one day after losing like 10 deposits when I wanted to deposit more I got a message in the platform telling me to stop and relax because for today is enough. Of course they also help by giving bigger bonuses as I remember that weekly bonus was really big after losing 10 deposits in a row, so I think they treat all heavy bettors equal.

[TedMosby]

Casinos don't care about their customers well-being because they're strictly out for business. This is why you see that a casino don't care if you are losing huge amount of money consistently. They will only acknowledge your account as a good customer and give you several bonuses to entice you. This is why we are only concerned about casinos paying out huge wins because that's why we are gambling and they shouldn't deprive us from withdrawal because a lot of us have lost more than the profit we made.

I think the opposite, because in a business you need to treat clients who give their money to you well. In this case, gamblers who lose are the ones who should be provided with better service because they are the ones who generate revenue for your business

What OP stated actually makes sense. There are many casinos competing with each other in the gambling industry. New casinos pop up every week, every day, I don't know, there are just many out there. Due to this high competition, casinos should keep their customer retention high. In this case, they should be able to keep existing gamblers playing on their platform instead of switching to other competitors.

I think it's difficult to make gamblers loyal to only one casino. I use myself as an example, I prefer personal experience, in this case how often I win or lose. Once I get a long losing streak that I think doesn't make sense, I will just switch to other platforms.

[Findingnemo]

I don't think a casino is responsible for stopping a gambler from making stupid financial decision, they should know what they are doing because adults are the one supposed to be gambling. Even we have cases like the promotional emails will be sent to the users unless they unsubscribe to the emails and it all says that the player is responsible for all their decision. And a casino should focus on providing better expereince like faster withdrawals, live support, easy KYC methods, wide number of games....

[ZeroVinsonN]

There’s nothing special about losing unless you wish to receive an award for losing so much money while playing at a Casino..lol!

When it comes to bonuses and likes.. they are open for every gamblers and  not some particular sets of gamblers because they are losing.  Some benefit may come with VIP though but it’s still subject to how much  you gamble, not how much you lose..

The system was built for a reason, most casino even go as far as making self exclusion possible so that gambler who are always losing can at least stop themselves from gambling for a period of time or permanently (people just switch to a different casino instead), it's not like the casino should create a new system for people who are losing where bonuses and other offers don't show up for them, if the casinos actually did that people would complain that they are not getting equal chances and that's why they are losing.