[SCAM ALERT] Betpanda Casino confiscates winnings and closes player account

[luantrindadelima]

Hello BitcoinTalk community,
I am creating this thread to warn everyone about the fraudulent and abusive practices of Betpanda.io crypto casino.
On October 2nd, 2026, I placed a straightforward sportsbook bet on an NFL match (Washington Commanders x Indianapolis Colts) using a stake of $46. The bet won, and my total balance should have been $128.32.
When I attempted to withdraw my legitimate winnings, the platform suddenly halted the payout and demanded identity verification (KYC). I fully complied and provided all the requested documents. Shortly after, I received an email from their HelpDesk (Ticket ID: 29CBEB) stating that my identity was successfully verified, but they claimed my sportsbook activity "breached their Terms and Conditions."
As a "punishment" for winning, they completely confiscated my $128 profit, leaving only my initial $46 deposit in the account. They gave me a strict 72-hour window to withdraw my deposit before permanently banning my account. They provided absolutely zero evidence or specific explanations regarding which rule I supposedly broke.
Let this be a clear warning to anyone using or planning to deposit on Betpanda: they will gladly take your deposits while you lose, but the moment you win a decent amount, they will fabricate vague terms violations to steal your money. Stay away from this rogue casino!

[julerz12]

Looks like a similar instance with this guy's complaint. Unlike that guy, who isn't so fortunate, at least, they you gave an option to get your initial deposit back. BTW, were you able to withdraw it all?
Based on this list, Betpanda has around 10 scam accusations (11 including yours), seven of which have already been resolved (no idea if most of that is in favor of the casino or the complainant), and two are still in progress.
So, I'm guessing you're only here to warn us and not file a proper complaint on them? 'cause you could try and do that on AskGamblers, maybe even try and reach out to their support official account here in this forum. ^{They haven't been online here for a couple of months now, so don't get your hopes up for a quick response.}

[alano83]

The same thing happened to me, but with $16,000.

[AHOYBRAUSE]

Here we go again, another accusation about a betby incident, same old. I mean the amount is SO LOW though, why would they do that and risk the bad publicity, I don't get it. Often enough it's just some "error from their side" but scamming like 80$ just doesn't make too much sense, does it?
Are you sure you don't have any alternate account or something that got limited in the past? Obviously you won on a very big event, so the problem can't come from that. Also betting such small numbers doesn't trigger anything like arbitrage betting or what not, also wouldn't make no sense.
The the only logical thing I can assume here is a multiple account or the more likely some error from their side.

They should at least tell what kind of rule has been broken, that would make it a lot easier. Betpanda on the other hand has always been sub par communication wise. Simply cancelling the bet and telling the player he has 3 days to withdraw the deposit and basically "fxxk off" is kinda ridiculous customer support as well.

[Itz-prisigold]

Are you sure you don't have any alternate account or something that got limited in the past? Obviously you won on a very big event, so the problem can't come from that.

Even if that's true and the casino believes that the user actually have an alternative account or probably something else the question still remains:  what exactly did he do that made them to come to the conclusion that he violated their terms. If they think that he had another account or maybe he had violated a particular rule, then they should at least mention the rule and tell him what they discovered.

Just simply telling a user that the sportsbook activity broke their terms without any valid explanation followed with evidence make the situation look fishy to me. Okay now let me ask, if he had lost the bets would the casino still cancelled the bet and return his deposit just because they believe he violated their rules?

But it's actually a good thing that they returned the original deposit to him, but I don't think that's a good replacement for a proper explanation of why the winning was cancelled.