here the scenario is likewise alano83 has been accused to have invented a new way/illicit method to win sportsbet playing live... that's kind of questionable considering the odds have been paid by provider

and it would be really interesting to see some proofs other than an email that we can't even read the content.
Unfortunately, they aren’t responding to anyone—neither AskGamblers nor CasinoGuru. They only mentioned this email to you, without providing any further details.
Don't trust verify.
They can just provide the proof of this email (FROM THE SERVER!) and not just confirming "by word" to the "mediator" - holydarkness.
Can we verify this too or we need to trust something that can be even confirmed has been ever sent?
At this point, "mediator" since you have received this answer I would ask directly:
- why you are trusting the website despite there is no evidence (and also is a compltely illogical explanations) for not providing a payment?
- why they are not addressing this issue in a public third party mediator but they are allowing you to answer here?
- why they are not addressing this issue directly and let handle by someone that should be not even a rapresentative? Are you employed by them - or any kind of agreement we must be aware of it?