FortuneJack Blocked 1700$ Withdrawal Over “Multi-Account” Accusation

[Sarahvasc]

Hi all,

I'm posting here to warn others and hopefully get some advice.

I recently requested a withdrawal from FortuneJack after playing with my own deposited funds — no bonuses, no promotions used, just straight gameplay.

Soon after, they restricted my account and accused me of having another account , which they say violates their Terms. But I’ve only used my current account (“jack-7120339 ID: 3967838”) — I don’t have another account.

They claim this is “multi-accounting for monetary gain,” and they voided all my winnings without proof of any abuse. They also threatened me with legal action if I disputed further.

To be clear:

I made the deposit myself

I didn’t claim any bonuses

I didn’t use or access any other accounts during play

I tried appealing calmly — they refused to reconsider

If anyone has advice or similar experience, feel free to DM me.

Thanks for reading — be careful if you’re playing on FJ.

I have all the prints of the email conversation with the support team and they refusing do let me withdrawl anything aside from my orignal deposit, 64 $.

I have maid almost 1700$ in winnings and its realy sad that they do this and still threatened me with legal action if i disputed further

[acroman08]

Any chance you can provide screenshots of your emails/conversation with their support as evidence to support your claims? Also, what do you mean they threatened you with legal action if you disputed this case further? That's a weird statement from them. Do you have a screenshot of it? 

Anyway, did you use a VPN when you accessed their platform? There are cases that I've seen where gamblers got accused of multi-accounting because they used a VPN to access the website.

[Sarahvasc]

how can i post a screen shot here ?

And no i did not used a VPN

[Sarahvasc]

https://imgur.com/aNHOMDz

https://imgur.com/RZEtqow

I don't recognize any of these accounts.

[acroman08]

-snip

I don't recognize any of these accounts.

What about using other people's devices or ISP to access the website? I've also seen cases of people being accused of multi-accounting because they used other people's devices or ISP to access the platform.

Regarding the "threat of legal action", it sounds like just a generic response they put in emails like this after making a decision about a case. Anyway, if you are not satisfied with their decision, you could try posting this on casino.guru. They are listed there, and I checked some of the cases they have there, and from the looks of it, they do respond to casino.guru staffs.

[Sarahvasc]

-snip

I don't recognize any of these accounts.

What about using other people's devices or ISP to access the website? I've also seen cases of people being accused of multi-accounting because they used other people's devices or ISP to access the platform.

Regarding the "threat of legal action", it sounds like just a generic response they put in emails like this after making a decision about a case. Anyway, if you are not satisfied with their decision, you could try posting this on casino.guru. They are listed there, and I checked some of the cases they have there, and from the looks of it, they do respond to casino.guru staffs.

What ISP means ? as for another people's devices i only used my own pc.
I already did a pos on casino.guru as well, but i saw a post here with a similar problem that was resolved.

[SquirrelJulietGarden]

Code:

[img]https://imgur.com/aNHOMDz[/img]

[img]https://imgur.com/RZEtqow[/img]

I don't recognize any of these accounts.

Forum no longer supports imgur.com
Poll on solving the imgur issue.

You need to upload your images with other sites such as
https://www.talkimg.com/
https://bitlist.co/upload

If FortuneJack actually had evidence of your multi accounts, you have zero chance to win with your accusation.

[rohang]

FJ has some of the best promos but as a result they are also very aggressive with their multi accounting,KYC etc

Do you mind sharing what you bet on ? It will also help your case documentation and you should save it anyways till u have account access

FJ has had some big cases against them in the past but i think they usually dont have many cases in here

Hope they respond to you here soon

[Sarahvasc]

https://imgur.com/n3ZifU1

[acroman08]

What ISP means ? as for another people's devices i only used my own pc.

ISP means "Internet Service Provider", so if you use other people's internet, the casino could connect your account to other accounts that used the same internet since you'd both have the same IP address when you visit the website.

I already did a pos on casino.guru as well, but i saw a post here with a similar problem that was resolved.

When did you post it? What was their verdict?

[Sarahvasc]

they did not reply yet. i posted yesterday.

[holydarkness]

they did not reply yet. i posted yesterday.

I'm reaching my contact and get them to see under "jack-7120339 ID: 3967838". I've nudged them, now please give some patience until they nudge me back and we can sit and talk about your matter.