Real players care about whether a casino is fair, has great games, and pays out winnings quickly.
I don't give a sh*t whether the OP is nice to signature spammers or not.
I hope you realised that when you have an issue with the casino and take it to them, this is the same exact way that you are going to be treated?
How they treat those making inquiries or calling out their bullshit won't be treated from those who used their site and got suspended or has an issue they are trying to solve. With the level of unprofessionalism they have displayed, it won't be surprising to see someone come out to say that they messaged their support and instead got insulted.