Your casino has a complaint by the X community that has not been resolved, they said that complained, your casino took deposits, winnings and suspended his account, then how does this happen?
In your casino under it join communities like X and Discord the link doesn't work, so what's the use of it?
I think you should clarify first before doing a promotion here, I'm sure other users will not be happy if there are cases that have not been resolved.
The case in X. -
https://x.com/chimneeofficial/status/2110897945948393638We are writing in response to the recent complaint raised by a user (referenced in the X post linked in the original thread) regarding the suspension of their account and the withholding of deposits and winnings. We appreciate the opportunity to clarify the situation, as transparency with our community is important to us.
Regarding the Specific Account in Question:
The account referenced was suspended due to clear and documented violations of our promotional terms, specifically bonus abuse. The pattern of activity observed on this account is as follows:
The user claimed a VIP transfer bonus.
They made only the minimum qualifying deposit (approximately $5).
They used the bonus funds to place extremely low-risk wagers — for example, Limbo at a 1.01x multiplier — which is a well-known technique to meet wagering requirements with minimal risk while preserving the bonus balance.
They then attempted to withdraw the resulting balance.
This behavior is explicitly prohibited under our promotion terms, which are designed to ensure bonuses are used for genuine gameplay and to protect the integrity of our rewards program for all players. As a result, the account was suspended and the relevant funds were withheld in accordance with those terms.
Regarding the Pattern of Behavior:
We want to be candid: this is not an isolated incident. We regularly encounter accounts that follow this exact pattern — minimum deposit, VIP transfer bonus, low-risk wagering, immediate withdrawal. We take these cases seriously because they undermine the fairness of our promotions for legitimate players.
Regarding Why We Do Not Publicly Respond to Every Complaint:
So casinos now has a minimum odds that someone has to use his bonus to wager before been qualified to withdraw his profit. What I was thinking is the number of times that are required by a gambler to wave before been allowing to withdraw. What do you mean by low risk odds as far as gambling is concerned everything about it is risky.
What about the question about your Casino having no license, I see that you didn't respond to that question?