TonPlay (tonplay.com) – account blocked 2 days after full KYC, ~$2,200 withheld,

[kovarbtc]

Casino: TonPlay (tonplay.com), Telegram-based TON casino
Operator: Galaxy Byte Lab SRL (Costa Rica), Anjouan licence ALSI-202508040-FI2
Amount withheld: ~2,200 USD

What happened:
- 18.09.2026: KYC documents approved by TonPlay.
- 23.09.2026: video verification call with a TonPlay employee (Google Meet), completed with my original passport.
- 25.09.2026: account blocked under their "fraudulent actions" rule. No bet, transaction or action was identified.
- 26.09.2026: TonPlay told me my "verification is not complete", although the video call had already happened.
- 28.09 – 04.10.2026: five written requests for evidence or my funds, within their 14-day appeal window. No reply.
- 03.11.2026: formal claim under their Terms. No reply.

Escalation so far: Casino.Guru (#236680) and AskGamblers closed without a decision on the merits. A complaint is filed with the Anjouan Gaming Authority, with a request to name TonPlay's ADR provider. Their Dispute Resolution Policy names no independent adjudicator.

I have one account, used no third-party payment methods, and am ready to repeat verification at any time. I'm asking TonPlay either to show the evidence behind the block or to release the balance.

If a TonPlay representative reads this forum, my account ID is a44ecf36-25de-492b-be2c-65f5795a3b5a.

Has anyone else had their account blocked by TonPlay after completing verification?

[memehunter]

If a TonPlay representative reads this forum,

I don't think the platform in question has a presence in this forum (anyone please correct me if I am wrong). So unfortunately nothing we can do to somehow bring the platform's attention to this topic. Hopefully, the platform will be reading this and may be decide to present their version of this case.