Betski - withdrawal issue

[OtpyrC.90]

For a long time, I was unable to submit any withdrawal requests because an error kept appearing. After more than two weeks, I finally managed to split the withdrawal into several smaller transactions – 4 × 500 TRX.

One of them was approved, but the other three have been pending since October 30th.

I have contacted live chat numerous times, but unfortunately, nothing has been resolved.

I am still waiting for 1,500 TRX (3x500) This amount is less than $500, so I do not understand why the withdrawal process is taking so long.

My deposit was made without any bonus, and I was playing exclusively with my own funds.

Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=3765228

Reference Link: https://bitcointalk.org/index.php?topic=5591273.180

Amount Scammed: 1500 TRX

Proof of Payment:  https://tronscan.org/transaction/8dff3fb4f1fdf005e9f3dc347c08f9e8366f600c3a84a22572f15ed22bce24f7/overview

[acroman08]

Did they say anything as to why the other withdrawals are still pending? If they did, can you provide screenshots of it as evidence? Also, looking at their representative's post history, it looks like another user was experiencing the same issue, and it was resolved.

Here's the thread if you are curious SCAM ACCUSATION] Betski – 6.8 SOL Withdrawals Pending for 3 Weeks (RESOLVED)

Anyway, I've sent them a PM regarding this case. Their representative was online on November 8th, so they might log in again soon.

[Coyster]

I've checked their ANN thread and "everyone" is saying the same thing: their withdrawal is blocked for X and Y number of time, that's crazy. Their rep has this to say:

FYI - we are still in beta and we are processing large withdrawals manually - often after a review, which may take some time.

We apologize for the inconvenience.

Even though they are in beta stage, it is still unacceptable to hold people's funds for this long, because if they do eventually get their coins, they are definitely not going to use the platform again. You can only hope they would get to your withdrawal eventually, how long it would take is what nobody knows.

[Nathrixxx]

Even if they are making a manual withdrawal approval method, this shouldn't take ages before they could be through with those already on the queue, moreover, are they also saying this to claim that they are not updated with their software with how they depend on manual withdrawal method, placing their users on Ransom to be waiting for ages due to their incompetence and out of dates system operational method, they are just using this as flimsy excuses, I don't think any withdrawal is going to be approved or processed.

[coupable]

Even if they are making a manual withdrawal approval method, this shouldn't take ages before they could be through with those already on the queue, moreover, are they also saying this to claim that they are not updated with their software with how they depend on manual withdrawal method, placing their users on Ransom to be waiting for ages due to their incompetence and out of dates system operational method, they are just using this as flimsy excuses, I don't think any withdrawal is going to be approved or processed.

Many users in the ANN thread have complained about delayed withdrawals for a long time, indicating that this casino does not seem to care about building a good reputation at all.Is there any notice that informs the new registrant that the casino is at the beta phase and that withdrawals might take weeks to process?
If it is a beta phase, why should they have to accept lots of users with some big deposits? A poor excuse for delays of withdrawals is that they processed them manually. They won't integrate automation forever and give that excuse until the users forget about their money and let the issue go.

[Coyster]

they are just using this as flimsy excuses, I don't think any withdrawal is going to be approved or processed.

If you took some time to check the ANN thread, you'd see that a lot of the complaints on stuck withdrawals eventually gets processed, but it is still not a good sign for the casino, that players have to wait for too long. There's a high chance that OP's withdrawal would eventually get processed.

A poor excuse for delays of withdrawals is that they processed them manually.

They ought to automate withdrawals and only carry out manual checks when a player wants to withdraw a large amount or if they detect anything suspicious. Their current approach would only ruin their reputation and by extension, their business.

[Nathrixxx]

Another thing that I see is of concern regarding his issue is how he managed to initiate three withdrawals and only one was approved, the two pending withdrawals are still under questionable request to know why, honestly some platform are not just to be trusted for any reason because of their behavior in this manner, it is disheartening saying that you did nothing wrong I yet couldn't enjoying what you should be privileged to have from using a platform.

[Mahdirakib]

We rarely see people with patience like you here in the forum. Your funds have been stuck for over a month, and you haven't gone crazy over it yet. The representative of Betski had replied to you 10 days ago, but they haven't taken proper steps to solve it yet. You should create a flag against the representative of Betski. You have to also add some evidence (screenshot of pending withdrawals) to make your accusation stronger.

[betski]

Hello OtpyrC.90,

Thank you for your patience, and apologies for the slow update on this case.

After you split your withdrawal into smaller requests, our risk management team flagged your account for a manual review. The review found activity that may break our terms of service. Your account is now under investigation, and the 3 × 500 TRX withdrawals still pending will stay on hold until the review is complete.

For your account's security and the integrity of the investigation, we can't share details at this moment. If the review finds no violation, the pending withdrawals will be processed in full and we'll confirm it here in this thread.

@acroman08, thanks for the PM. We'll post the outcome here once the review is closed.

Regards,
Betski.com Support

[Pikiboy]

If not that you mentioned their profile I was going to ask where you came across this gambling site. To be honest I haven't come across their site before maybe it could be that I haven't go through enough the forum or the gambling section to have come across them.

However, have you also visited their Ann thread to see wether similar complaints were also lodge over there. Then also check about their reputation to know if they are also free from past scams or whatever that may soiled their profile here. If you are sure that there was no compromise from your ends then I wouldn't mind having to mention at holydarkness over here to know if he can help or possibly have their direct contact.

[OtpyrC.90]

What a joke. I only requested smaller withdrawals because every time I tried to withdraw an amount over $200, I got an error and the withdrawal couldn't be processed. Someone on this forum suggested splitting it into smaller amounts, and that actually worked.

[Coyster]

For your account's security and the integrity of the investigation, we can't share details at this moment. If the review finds no violation, the pending withdrawals will be processed in full and we'll confirm it here in this thread.

You do not have to share anything sensitive in the public, but i think you owe it to the player to tell them what violation they are being accused of. Stating that should not affect your investgations in any way, should it?

That said, how long is this review expected to take, the money in itself is not so large, and it is almost 2 weeks now. And splitting withdrawals should not trigger security checks, should it?

[holydarkness]

[...] If you are sure that there was no compromise from your ends then I wouldn't mind having to mention at holydarkness over here to know if he can help or possibly have their direct contact.

I don't have their contact in my list, and --harsh it may sound-- I don't see the need to escalate it by reaching them personally. Given they're already popped in here and give their explanation. I guess what we have to do now is wait for their investigation to be done and rest assured that if nothing foul is involved here, then the fund will be transferred smoothly. I don't see why a start-up casino will want to rugpull with small amount of funds.