‎Customer Care Not Responding? Don’t Delete the App Yet

[Asuspawer09]

I wouldn't delete the platform application just because the customer service of the platform was not responding to me that kinda like I was giving up on my claim and accepted that I would never do anything and let it be.

Probably I might give it a little time just to give it a chance, but at this day usually platforms have instant reply because of the 24/7 customer service, it's usually a marketing strategy already because not having a customer service would probably be the worst thing they could do, if a platform don't have it, for sure it will automatically have a bad review to a lot of users.

Im not going to let the platform take my money if I know that I didn't make any mistake, I would do everything just to get the funds back, worst case, probably, is I would make a post here about that platform just to tag it as a scam casino, atleast have my case here to be reviewed by the members.

[Barikui1]

It's very crazy for someone in his right senses to delete a casino application or close his gambling account just because he is frustrated that the customer support are not responding, when he has not successfully withdrawn his money, that person is not only childish, but he is also unwise to do that, because how can he retrieve his winning when he delete it because of frustration?

People like that are very funny and rational because after has calm down, he will still redownload the app or go back to the casino site because of that money there, no matter how he never wanted to, unless the amount there is too small and isn't worth his time.

[boyptc]

A minor correction, no word such as disactivate but deactivate.

If I am frustrated with the casino, I won't deactivate or delete app. Because most of the crypto casinos that we have are better if accessed through their website and not with app.

But someone's totally disappointed would simply leave that casino for the other one without stressing themselves and will forget what has happened.

This concern is popular for many of them are poor in customer support and we as a gamblers share one thing to this, we like casino that's very responsive and helpful to their customers concerns.

[AprilioMP]

‎Don't rush to disactavated and delete the betting app, take a chill water, stay calm and find the way forward, because deleting the betting  app will not solve the problem, what if opening another one and still have same problem, will you continue to delete all betting apps?? No!
‎

The solution is certainly not to delete the app used to access the site. To contact the casino, you can use their 24/7 customer service, which we know responds quickly to complaints.
It’s possible that network issues are causing the apparent delay in response. Once you’ve contacted the 24/7 support service, the gambling site’s staff can usually assist you with the issue you’re experiencing, even if the initial response is automated.

[Dr.Bitcoin_Strange]

‎Don't rush to disactavated and delete the betting app, take a chill water, stay calm and find the way forward, because deleting the betting  app will not solve the problem, what if opening another one and still have same problem, will you continue to delete all betting apps?? No!‎

There's no way every casino or sportsbooks will have the same challenge, a casino that really makes customers satisfaction a priority will not let players faces a challenge that could make the player wants to deactivate their account. I have used a few casinos on this forum and I can tell that they have good services,it's just one of them that I had issue with their withdrawal and slow response from their support. If I was still using that casino, I will have to wait for more than 2 hours for withdrawal all the time and support will not even provide any response. Probably, you have not had any serious bad experience with a casino that forced you to move to another casino immediately.

[Akaenyi]

Whatever the situation, deleting a gambling platform app when you still have a pending deposit or withdrawal is one of the worst moves any gambler can make.
You lose easy access to your transaction history, chat logs, and screenshots, which you'll need if you later have to escalate or file a complaint.

Meanwhile, unlimited patience is not the answer either. If support is silent for more than 25-48 hours on a withdrawal issue and you already sent clear proof, it's fair to start treating the platform as unreliable.

When you have an issue in a casino especially where it concerns withdrawals that is a good time to be patient and wait until you sort out your issues, if you're impatient and angrily deletes the app the casino is not affected aside from your continued patronage. Even if you're done with the casino and want to move on to another you don't have to be in a hurry to abandon them if you have a pending matter that would be in your favor. Although our patience cannot be for infinity, if you wait for a couple of days and have exhausted every means of getting their attention to sort out your issues without response it means that there is a problem, it would be most likely that they want to scam you.

[angrybirdy]

Whatever the situation, deleting a gambling platform app when you still have a pending deposit or withdrawal is one of the worst moves any gambler can make.
You lose easy access to your transaction history, chat logs, and screenshots, which you'll need if you later have to escalate or file a complaint.

Meanwhile, unlimited patience is not the answer either. If support is silent for more than 25-48 hours on a withdrawal issue and you already sent clear proof, it's fair to start treating the platform as unreliable.

Yeah right,  I understood that it is much easier for us to have all the documents and possible proofs before doing anything. I always thought that deleting the application is not a problem at all, even considering that I was already upset about my withdrawals, but being able to check my previous transaction history and conversations with the chat support can make a huge difference... for me, its better to leave the app installed in my device and give them a time until all the issues are being processed and resolve. but still, it is not okay to use and make a different excuses regarding for the delayed updates and worst is no update at all. The reaction of the support is not so difficult to expect, especially when money is the main concern here.

[5W-KILO]

One of the major things to look out for when trying to pick an online casino is how active their customer representatives are, forget keeping the app and waiting patiently, when waiting is getting too much it's not a good sign.

I time myself whenever I want too gamble to make sure that I don't over stay, and I don't like leaving behind whatever amount of money I have left on the casino, imagine having to wait and wait until I gave up?

Even if the withdrawal is later process I wouldn't feel like going back to that casino and make another deposit, waiting too long is bad for casino business, the solution is to use reputable casinos only, most of them delays comes from new or less popular online casinos.

[L E G E N D A R Y]

Why would anyone delete the app when they are frustrated over a pending withdrawal? It doesn't make sense...

And most of the crypto casinos are running via the websites instead of having a dedicated app, so are you talking about the crypto gambling here?

And getting a response for a support ticket will usually take 24 to 48 hours, so you can do nothing but waiting for a response.

Well that only makes sense for someone who actually knows and is aware of these facts you mentioned here. There’s this local casino I usually use sometimes, and they do have an app, and the app experience happens to be way more seamless than the web experience, so I literally prefer using the app than the website.

Again, some people can actually get very frustrated and just feel like the casino is a fake one when they get repeatedly ignored by the customer service, especially if they are still new to it and the money involved is quite small and they can easily let go without flinching over it.

[danherbias07]

If that doesn't work, find another way. Their Discord page, Telegram, WhatsApp, or wherever they can be contacted.

That is right. Deleting the application because of anger will just make things worse. It won't solve the problem. You won't have any proof of anything if you do that. It's best to calm down first and not do anything in a rush.
Some gambling sites have platforms where a gambler can contact some of their managers. Well, if they are a legitimate site. Stake.com, for example, has its own community website where they can answer some queries and also host events that cannot be seen inside their application.

[swogerino]

The well established casinos here, at least most of them usually have 24/7 support through their website and there is the sign of headphones usually at the bottom of their page or a Live Support tab that opens direct chat to their support. Some of these established casinos also have apps and specific to the app maybe better wagering requirement or bonuses but so far I have never seen better support through the app in any of them. I also believe the majority of gamblers here will probably have the same insights as me because rarely we have seen app related topics here.

[goldkingcoiner]

If that doesn't work, find another way. Their Discord page, Telegram, WhatsApp, or wherever they can be contacted.

That is right. Deleting the application because of anger will just make things worse. It won't solve the problem. You won't have any proof of anything if you do that. It's best to calm down first and not do anything in a rush.
Some gambling sites have platforms where a gambler can contact some of their managers. Well, if they are a legitimate site. Stake.com, for example, has its own community website where they can answer some queries and also host events that cannot be seen inside their application.

I agree. There is much data also, that could be useful. Deleting all that precious data might be counterproductive. One should always remain in control of their feelings, since cooler heads prevail.

My recommendation would also to not delete the app. And if there is a lot of emotions going on, the best thing to do is shut off the device and think things over after a nice nights sleep and a discussion with friends/family/forum members, as two heads (or more) are definitely better than one.

If anyone needs advice, feel free to contact me or post any question as a reply to this post.

[Rabata]

You should not assume that customer representatives 24 hours will be available. So you should wait patiently. Since you need it, you have to be patience. You have to reach them correctly, otherwise you have to keep trying. If you cannot reach them through a specific way, you have to find them through another one. If you get angry with them and delete your app, you will be the one who will suffer the loss. A lot of information can be stored in the app, if someone deletes the app, then all that necessary information can be lost. If the information is not provided during the subsequent communication, then the correct solution to the problem may not be found. Due to excessive pressure, server or network problems may occur, due to which communication with the customer representative may be temporarily disrupted, which you have to know yourself and take the service patiently.

[moneystery]

I don't know anyone who's so stupid to delete their app when they encounter a withdrawal issue. Anyone who encounters a withdrawal issue will likely contact customer support and complain. They'll then explain why their withdrawal is taking so long, whether it's due to an issue on the casino's side or because the user needs to complete KYC before processing their withdrawal.
You don't need to share your login details with them, as they already have access to the system and can verify the issue themselves. If it's a legitimate casino, they'll handle your issue professionally.

[Alex077]

... If your problem is specific to that casino, they are the only one who can answer your question rightfully. You can judge a casino based on their customer support alone, having a slow and unresponsive support is one thing that gamblers doesn't want, well technically everybody doesn't want it. This is why I'm trying to experiment on some casino before I deposit, I'm trying to ask them questions and a straight forward answer is one of the best response I can get.
...

I think the quality of customer support is one of the important indicators of how reliable an online casino is, although judging a casino based on this alone isn't right either. You might get a quick and friendly answer to a simple question before making a deposit, but that doesn't guarantee they'll be just as quick and helpful when you have problems withdrawing a big win or getting your account unblocked.

And I don't entirely agree with the idea that players can't lose money because of poor customer support Technically, the money might still be in your account, but in reality, you can't access it or do anything with it. And if the problem never gets resolved, there's a risk you might never get your money back at all.

Personally, poor customer support can definitely be a good enough reason for me to stop using a casino, especially if we're not talking about a one-time delay in responding, but a pattern of ignoring players' complaints. At the end of the day, what matters much more isn't how friendly they are before you make a deposit, but how the casino treats you when it's time to give you your money back.

[Cityhunter34]

‎In summary
‎Deleting betting app because the customer care is not responding on time is not the way forward, the best way is to stay calm, identify the fault and be positive about the comtomer care services because definitely it will be resolved except you don't have proofs.

I think gamblers are fully aware of this, because it makes no sense when you delete your gambling app just because the customer service didn't give you an immediate response.

That is to say that you are not ready to get your money, because there is no way you can get everything done at the same time. It's obvious that they have other customers that they are attending to, which is very normal. So let's not be in a hurry to make unnecessary decisions.

[oll]

‎
‎In summary
‎Deleting betting app because the customer care is not responding on time is not the way forward, the best way is to stay calm, identify the fault and be positive about the comtomer care services because definitely it will be resolved except you don't have proofs.
‎

I believe that deleting your gambling account is a strange, superficial measure for any gambler. After all, it’s like pulling the plug out of the socket if something isn’t working on the computer.
You always need to be able to get to the root of the problem, and in our case, as I understand it, the problem is that the online casino doesn’t want to pay out the winnings? I’ve had a similar case, and I made them give me my well‑deserved dollars. I just wrote to them in the chat that if they don’t transfer my winnings to me right now, I’ll write about them in all the casino ratings and on the forum here.

[BitBakerr1]

I know that sometimes it is actually very frustrating when you are trying to withdraw from a casino and it’s not working and you are trying to speak with the customer care and they are not giving you a good response, but as long as your money is still on the casino don’t get frustrated and leave your money with them just try to be patient and then withdraw your money before abandoning them.

Some casino are not something anyone should use because they are so unreliable, when you want to deposit, it is always very easy and simple but when you want to withdraw, it becomes difficult, such casinos should not even operate and people should not even use such a casino because they are not worth using.

[Findingnemo]

Why would anyone delete the app when they are frustrated over a pending withdrawal? It doesn't make sense...

And most of the crypto casinos are running via the websites instead of having a dedicated app, so are you talking about the crypto gambling here?

And getting a response for a support ticket will usually take 24 to 48 hours, so you can do nothing but waiting for a response.

Well that only makes sense for someone who actually knows and is aware of these facts you mentioned here. There’s this local casino I usually use sometimes, and they do have an app, and the app experience happens to be way more seamless than the web experience, so I literally prefer using the app than the website.

Again, some people can actually get very frustrated and just feel like the casino is a fake one when they get repeatedly ignored by the customer service, especially if they are still new to it and the money involved is quite small and they can easily let go without flinching over it.

Then it is their loss if they just deleted the app because they thought it is a fake one, and no one is going to take extra steps to convince them back to the app unless they had email sign up and subsribed to promotional or some kind of updates which will act as a remainder to open the app in future to know the funds are back in their wallet.

[Alvin_talk]

OP, I'll assume this advice is for psychopaths because no normal user will do such thing knowing fully well that your winnining or deposit is at stake. There's no doubt that most customer services are really slow to respond to tickets but that shouldn't warrant such act.

The best you can do is wait patiently for whatever issue it is to be resolved. But I'll also avoid risking my coins on casinos that aren't reputable in this forum. This goes handy because if they fail to respond to my ticket I can as well start a scam accusation thread against them, let's see if they will let their reputation tarnish simply because of my winning or deposit.