‎Customer Care Not Responding? Don’t Delete the App Yet

[Powerjumboo]

We should not rush anything, we should definitely take our time. When we are gambling on a gambling platform and if we have any problem there and if we talk to customer care to solve that problem, then of course they will solve our problem because customer care is only waiting to solve people's problems. Now if any error occurs in the meantime, if there is a delay in solving the customer's problem, then we should wait for some time. After the wait is over, if the same problem arises day after day, then we should definitely investigate the matter thoroughly and later, necessary action can be taken against the platform, but no action should be taken in a hurry.

[Jubilee58]

Patient can be exercised for someone who wins a ticket and is trying to recover his or her money from a gambling site, but for someone who with no funds in this kind of gambling site, there may not be need for such long term patience.
There are lots of gambling site out there that is doing every well in times of rendering their services, and customers relationship, so there is very high competition among these gambling platforms, so it is better you don't make things difficult for any gambler in the cause of using your platform, otherwise they will not hesitate to locate a better one.

[M47AK16]

‎Deleting betting app because the customer care is not responding on time is not the way forward, the best way is to stay calm, identify the fault and be positive about the comtomer care services because definitely it will be resolved except you don't have proofs.

What I could not get is, how you would delete the casino app and simply move forward when your winning money or deposited money got stuck with them? I had experience of not honouring my withdraw request and contacting customer care, they simply said 'forwarding to higher official team to examine my bets further'. I waited and my BTC hit my wallet only on the next day. I mean, I would not have deleted that app until I got a final answer and I was lucky I got my winning amount rather than some lame excuses.

No one will simply move forward and I am sure will wait for a final verdict before deleting the app. What you have suggested must be a good approach but I feel like that most gamblers are already practising them yet it might be a good learning process for newbie gamblers.

[Queentoshi]

‎In summary
‎Deleting betting app because the customer care is not responding on time is not the way forward, the best way is to stay calm, identify the fault and be positive about the comtomer care services because definitely it will be resolved except you don't have proofs.

Choosing to quickly delete a betting app where you have an issue simply because the customer care has not responded to you quickly is a reaction out of frustration. A better and responsible thing to do is for you to try other means to contact an agent of the casino maybe through email or on their social media handles because I believe that most of these casinos have active social media handlers who check comments on their page daily and if you drop a comment about an issue you have it is very likely they will respond to you quickly before your complaint tarnishes the image the casino that they are trying to build in the eyes of the public.

[ZeroVinsonN]

I thought only poor people use gambling apps,,,  just joking  I mean, hate my phone to be used for distracting things and I need a big screen to study all the games and markets. Phone is horrible and feels so limited,,, I am putting money I want to do it right and on desktop.

Casino games ok maybe I get it sort of,,, or am I just outdated? 

It's mostly for sport bettors, in my country there are a lot of sports betting app most of which also have website addresses but push for users to use the app instead, they probably want more people to download the app so that's understandable.

No one will simply move forward and I am sure will wait for a final verdict before deleting the app. What you have suggested must be a good approach but I feel like that most gamblers are already practising them yet it might be a good learning process for newbie gamblers.

There is no way I'm just going to leave my money hanging because I got a little angry especially if it's still less than 24 hours since I made the deposit or requested the withdrawal, as far as I'm concerned I could keep bugging them for over a month till I get money back and if the customer service just keeps bouncing me around without really offering a legit way out then I'm just going to assume they are scammers, of course this is after I've made sure the fault isn't from me.

[Die_empty]

We should not rush anything, we should definitely take our time. When we are gambling on a gambling platform and if we have any problem there and if we talk to customer care to solve that problem, then of course they will solve our problem because customer care is only waiting to solve people's problems. Now if any error occurs in the meantime, if there is a delay in solving the customer's problem, then we should wait for some time. After the wait is over, if the same problem arises day after day, then we should definitely investigate the matter thoroughly and later, necessary action can be taken against the platform, but no action should be taken in a hurry.

It is advisable not to make decisions in extreme emotional states. When you are too sad or excited, it is not a good time to make decisions. One can have a narrow perspective due to cognitive bias or overconfidence.

There were times when casinos could delay withdrawals and even deposits. Since money is involved, it is not proper to delete the app just like that because you are not satisfied with the services. The ideal move is to be patient and take necessary steps to sort out the problem. You can decide to delete the app if you are not satisfied with their services after you have withdrawn everything you have in the account.

[Chinesebaby]

‎In summary
‎Deleting betting app because the customer care is not responding on time is not the way forward, the best way is to stay calm, identify the fault and be positive about the comtomer care services because definitely it will be resolved except you don't have proofs.
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The strategy you just explain above can only depends if the casino is actually genuine and legit, but if it is a fraudulent casino that just got into the industry with an ulterior motive, deleting it will be the best option when customer support is not responding after trying all contact means of trying to connect with the support team have failed. And that's why it's always good to ask questions from existing gamblers or do your own research before picking a crypto casino, in other to avoid situations like this.

[Floxynice]

‎In summary
‎Deleting betting app because the customer care is not responding on time is not the way forward, the best way is to stay calm, identify the fault and be positive about the comtomer care services because definitely it will be resolved except you don't have proofs.

Choosing to quickly delete a betting app where you have an issue simply because the customer care has not responded to you quickly is a reaction out of frustration. A better and responsible thing to do is for you to try other means to contact an agent of the casino maybe through email or on their social media handles because I believe that most of these casinos have active social media handlers who check comments on their page daily and if you drop a comment about an issue you have it is very likely they will respond to you quickly before your complaint tarnishes the image the casino that they are trying to build in the eyes of the public.

I don't think there is anyone who will delete their betting app out of frustration when they still have their money stuck in it. For the time being, they are not sure whether it is a temporary delay or a planned act by an app attempting to scam its users. Whichever one it is, they must have exhausted all possible means of trying to get their money out of the app before they can consider dumping it.

Deactivating an app with a poor and unresponsive customer support system is not the issue. I, too, can deactivate an app if its customer support is always poor, but not when I still have my money there. What we should be talking about is the timing. It is very unwise to deactivate the app while there is still money in it.

[YellowSwap]

How will you know what's happening if you don't contact the customer care right away? Once you are sure that the problem isn't from your end it's better to just contact them.

Withdrawal issues can be because of different reasons, you don't want to be left hanging on without understanding what's actually going on, and if the customer services isn't getting back to you after a day then there is a problem.

It's a red flag that the casino is not a good one or there is already more, like maybe they are scammers or something.

[Mr_Brilliant$]

Why would they delay in the first place. On a normal day, they will respond to you well. But anything that concerns withdrawal, they become slow. That is not right. And why always the customers to remain patient. Customers should remain calm and wait for the casino to solve an issue that wasn't there in the first place. If the customer care was always responsive and they do allow withdrawer with no headache, then it could be it was something that went wrong somewhere. But it is still a good advice to say customers that their withdrawers are pending should be calm and wait. Still ok.

[JoyceBTC]

‎In summary
‎Deleting betting app because the customer care is not responding on time is not the way forward, the best way is to stay calm, identify the fault and be positive about the comtomer care services because definitely it will be resolved except you don't have proofs.

Choosing to quickly delete a betting app where you have an issue simply because the customer care has not responded to you quickly is a reaction out of frustration. A better and responsible thing to do is for you to try other means to contact an agent of the casino maybe through email or on their social media handles because I believe that most of these casinos have active social media handlers who check comments on their page daily and if you drop a comment about an issue you have it is very likely they will respond to you quickly before your complaint tarnishes the image the casino that they are trying to build in the eyes of the public.

I don't think there is anyone who will delete their betting app out of frustration when they still have their money stuck in it. For the time being, they are not sure whether it is a temporary delay or a planned act by an app attempting to scam its users. Whichever one it is, they must have exhausted all possible means of trying to get their money out of the app before they can consider dumping it.

ThankGod you used the word “frustration” and I believe there are some players that can go that length of deleting the app all because their winning is stucked and the customer care representatives are not responding. Why I believe so is because at that point, the player can also be thinking that the casino is a scam and they’ve scammed him that’s why there is no response and he can get fustrated and confused. Then, the player may quickly delete the app. Everybody reacts differently to issues, not everyone has the patience to wait, so they quickly assume and take action.

[Mate2237]

Why would anyone delete the app when they are frustrated over a pending withdrawal? It doesn't make sense...

And most of the crypto casinos are running via the websites instead of having a dedicated app, so are you talking about the crypto gambling here?

And getting a response for a support ticket will usually take 24 to 48 hours, so you can do nothing but waiting for a response.

I have not really had such issues before but it can be very frustrating when you try to contact customer to get an issue resolved and then wait for a long time only to get ignored, most gamblers would assume that the casino is a scam even though it's not. Deleting the app isn't really the  right step to take, for me I always always call out casinos on social media platforms when I don't get a response from customer support, this works perfectly because they care about their image and reputation


Just as you said, issues regarding support ticket takes at least 48 hours, gamblers should be patient enough to wait for that period of time before taking any action. I don't even see how deleting the app is going to help In any way, a lot of gamblers are way too impatient and that's their challenge.

[Marykeller]

If deactivating a betting app is the best approach any gambler should adopt, let them be aware that they will be doing it all the time because not all gambling platforms customer care responds quickly. Some customer care teams take 2-3 days to respond to a gambler's complaint; that doesn't mean a solution will be provided to their request immediately. It will take days, even weeks, for it to be resolved, depending on the gravity of the issue presented.

[macson]

Reading this thread is like reading a response from ChatGPT. It's quite ridiculous.

If you encounter a problem with your casino, how can you just delete your account? It's ridiculous that people like this exist.

And staying positive? How can anyone stay positive when it comes to their money? It must be frustrating if your money gets stuck in a casino. Unless you've never experienced that.

I think this thread has no value whatsoever. It's pure meaningless writing.

[Fiasem20]

You can make your choice in switching a betting site probably due to poor response.Not everyone has the patience to wait for a delayed response,one of a good attribute of a betting site is their ability to respond quickly to their customers.I’m not an advocate of poor customer service,so being patient shouldn’t justify their flaws.Anyways,like I said it’s a choice,and it’s left for everyone to choose what they want but as for me if I don’t think I can be patient,I can bare 24 hours but if it exceeds that I might change to a better betting site that responds quickly to their customers.

[Grace333]

There is a reason why gamblers are always told to control their emotions, it is not always about controlling how they stake but also in situations like this. When a gambler let's such issues take the better part of them they end up becoming frustrated which leads to irrational decisions. Deleting the app shows that the gambler is frustrated but there are ways for this to be handled without resorting to that. Withdrawal system issues and delay in settling bets is caused by some factors, it takes a while for it to be solved and it definitely will if the casino is reputable.

[MisFoxie]

-snip-

If I were in this kind of situation I would definitely never delete my account. Why would I when my funds are still stuck there?

Most of the time, when opening an account at a new casino I first check how their recent service has been and whether they have any withdrawal delays.

But if they suddenly hold everyone withdrawals at the same time then I would have to consider whether they are planning to scam users or if there is actually a problem with their system.

[ejikeme24]

Why would anyone delete the app when they are frustrated over a pending withdrawal? It doesn't make sense...

Although I could imagine how disappointed a gambler would be when he message the customer service and they didn't respond, but at this point deleting the site won't be the best option. Of course I have been in such situation before, there was a time I had a wining in one of the local casinos here and I tried to withdraw the wining but it didn't went through so I had to reach out to the customer service and they didn't respond I waited for so long before they responded and then they have everything figured out. So whoever that finds him or herself in such situation should give them some time to see if they will respond because sometimes they might be undergoing some challenges or maintenance and during this time they may not have the time to respond to their users.

[Josefjix]

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If such person becomes emotionally disturbed to the point of deleting account with instuck funds, then I'll say that such user has a strong anger issue that needs rehab for solutions.

No matter how frustrating it may seems because customer care delays or refuse to complete withdrawals, such anger can never leads to deleting account, what to do is to remain calm, or logout and leave the site for some time, sleep or face other activities and then return to trying again.

It works that way than deleting account instantly because of slow nor no response from customer care.

[348Judah]

If you are contacting the casino customer care representative and they are not responding, then you should switch from the means you are using; possibly they are no longer active on that medium. This is why some platforms have a live chat avenue to contact them, or you can also reach out to them through their email or other communication channels provided on their official platform. Anger does not solve the major problems we may be facing; instead, we should try to devise a way out.