‎Customer Care Not Responding? Don’t Delete the App Yet

[tbterryboy]

Well, if you have funds stuck in the casino, you don't really have a choice other than waiting and trying to communicate with them about solving your problem, and once it is solved, then you can surely leave that casino for good, because you obviously shouldn't continue using the same platform after facing such a problem once because it can happen again, it is not that they are going to change all of a sudden.

Customer service plays a great role at any platform, but with gambling platforms, it is even more vital. This is the reason why every casino should have very responsive and user-friendly customer care agents so that their users don't run away and leave the platform only because they faced a problem and the customer care couldn't even solve it or didn't provide proper responses or assurance that the problem will get solved very soon. I personally don't use platforms for long if I notice something like that.

If the problem is related to finances, like a deposit or a withdrawal, then the customer service should try to solve it as quickly as possible because this is basically the most sensitive area for a customer, and they won't take things lightly if the platform doesn't show any sort of support.

[Hatchy]

‎In summary
‎Deleting betting app because the customer care is not responding on time is not the way forward, the best way is to stay calm, identify the fault and be positive about the comtomer care services because definitely it will be resolved except you don't have proofs.

Most of the casinos I've played on are mostly running on browsers and don't have apps. A good percentage of casino sites don't have such because it's easier to designs a multi window site using just browsers compared to creating apps, they would have to design specifics for different devices too. But I don't think anyone would be dump to delete their apps when having financial issues with their casino site. I mean, doing that will not bring back the money or help you solve the issues you had at hand. It's better to be patient and wait for them to reply you on the site before making any decisions that would put you into more loss.

[Stable090]

Currently alot of gamblers has disactavated and  deleted their betting bet app to register on another app because of the poor responses of customer care when needed, and this has been a very frustrating issue with betting platform, expecially when you are not getting immediate responses from the customer care.

It’s annoying when customer care doesn’t respond well when you really need their help. Poor customer care service can make me stop making use of a particular gambling site, because if I have issue with the casino, the customer care might not take my issue serious, and they might end up not solving it, am just risking my money there, so that can stop me from making use of a gambling site.

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‎At this  point, one becomes very upset and thinks otherwise, expecially when it comes to you winning, trying to withdraw and it's returning back to you, after so many trying, you may just feel like disactivating and deleting your account permanently and opening another betting app.

Things like this is annoying, fraudulent casinos won’t really want you to withdraw your wins, they will want you to keep on gambling until you lose everything back. When I try to make withdrawal, and I find it difficult, am not really going to delete my account instantly, I will do everything possible for my withdrawal to be successful, after making withdrawal, then am going to delete my account. Casinos like this are not trustworthy.

[Versatile_choice]

If you are contacting the casino customer care representative and they are not responding, then you should switch from the means you are using; possibly they are no longer active on that medium. This is why some platforms have a live chat avenue to contact them, or you can also reach out to them through their email or other communication channels provided on their official platform. Anger does not solve the major problems we may be facing; instead, we should try to devise a way out.

It doesn't look professional for a casino to add a contact or a group that is no longer available or functioning, it doesn't make sense at all because some users might only want to try one of the lines or the chat and if they didn't get a respond from them on that medium they will assume that the customer service feature is no longer functioning. But I want to agree with you on that, of course sometimes we are not supposed to judge from one medium we also need to try other means since they are not responding on that medium, Maybe if we tried other means or medium and it doesn't work then we can decide what to do.

[noorman0]

-snip-
4. ‎Ensure you have a good internet connection, it can delay your transactions.
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Does an internet connection affect the responsiveness of customer support? Besides, who would delete their account while a withdrawal is still pending? Lol.
On the contrary, we would likely make some noise everywhere, opening dispute threads and seeking external support to put pressure on the service team and expedite the resolution of our complaint tickets.

[Ayers]

Yes, deleting your account and app out of panic is cause for any stuck fund are delayed more.

So, keep your account active. Also try to keep record every chatting. And if their support do not bother to resolve your issue within 48 hour then bring that matter up publicly on our forum's scam board.

You know, most casino here hurry to resolve accusation when they fear damage to their reputation, lol

‎if you are asking to be patient, that they are working on it, don't be in a rush, calm down and stay calm, I believe it will be resolved within 24hrs , and if it's not resolved try again it will be resolved.

Avoid such advice entirely.

This is because many casino deliberately avoid and keep in limbo, players who have won.

Better approach is to deposit fund on casino that have proven track record of fast live chat support and history of quick withdrawal.

[Davidvictorson]

‎In summary
‎Deleting betting app because the customer care is not responding on time is not the way forward, the best way is to stay calm, identify the fault and be positive about the comtomer care services because definitely it will be resolved except you don't have proofs.
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Great write up. I would add that to prevent these from happening in the first place before signing up on the casino. Please read as much reviews as you can on them. And if they have a community either on bitcoin talk telegram Facebook Instagram ex platform whatever platform they are on try and be a part of the community. So that in time when the customer care may not respond to you, they may have their representatives on this platforms and that would be an alternative means of reaching out to them, and hopefully they respond. Both most importantly always read reviews on them before signing up because if they have a slow response rate as a problem, then other users in the past would have mentioned it in their reviews.

[uchegod-21]

If you are contacting the casino customer care representative and they are not responding, then you should switch from the means you are using; possibly they are no longer active on that medium. This is why some platforms have a live chat avenue to contact them, or you can also reach out to them through their email or other communication channels provided on their official platform. Anger does not solve the major problems we may be facing; instead, we should try to devise a way out.

It doesn't look professional for a casino to add a contact or a group that is no longer available or functioning, it doesn't make sense at all because some users might only want to try one of the lines or the chat and if they didn't get a respond from them on that medium they will assume that the customer service feature is no longer functioning. But I want to agree with you on that, of course sometimes we are not supposed to judge from one medium we also need to try other means since they are not responding on that medium, Maybe if we tried other means or medium and it doesn't work then we can decide what to do.

Exactly, it doesn't look professional at all, and when such act is repeated a few other times, one can assume that such a platform that does not provide any platform for people to communicate with them is fraudulent and capable of scamming the users who have their funds stuck with them.

Most of these things can be avoided if the gamblers do their findings before using such casinos.  Once the gambler finds out through reviews that a particular casino's customer service is usually not active, or that withdrawals are usually delayed or any issue at all, the gambler will save himself the stress by avoiding such a casino.

[Finebone]

Please read as much reviews as you can on them. And if they have a community either on bitcoin talk telegram Facebook Instagram ex platform whatever platform they are on try and be a part of the community. So that in time when the customer care may not respond to you, they may have their representatives on this platforms and that would be an alternative means of reaching out to them, and hopefully they respond. Both most importantly always read reviews on them before signing up because if they have a slow response rate as a problem, then other users in the past would have mentioned it in their reviews.

This is a very good suggestion from you because if a casino is bad at a particular thing, those that has made use of the casino in the past will mention it there, and contacting them on any of their social handle is very possible if he is actually following them up. But if someone is this rational or impatient then he should limit his dealings with people or casino, or better still make a proper research on people or casino on their behavioral pattern before proceeding to do any business with them, to avoid things like this in the future.

[Kelvinid]

What's the use of customer care service when they are not replying the gambler's concern? I guess they know their role for sure. The gambler should not also rush into thinking the negative way around and blame the casino because that's always the case and its not helping at all. Delays are sometimes beyond control, if they won't contact within 24 hours, that's the time to think of another solution to the problem raised.

Deleting the app will only tolerate the delays and wrong doings of some casinos, so I don't see it a good practice for every gambler to act that way and become impatient, but learn how to wait and be patient.

[Sobz]

Great write up. I would add that to prevent these from happening in the first place before signing up on the casino. Please read as much reviews as you can on them. And if they have a community either on bitcoin talk telegram Facebook Instagram ex platform whatever platform they are on try and be a part of the community. So that in time when the customer care may not respond to you, they may have their representatives on this platforms and that would be an alternative means of reaching out to them, and hopefully they respond. Both most importantly always read reviews on them before signing up because if they have a slow response rate as a problem, then other users in the past would have mentioned it in their reviews.

A casino problem or inconsistency can easily be dictated from other users experience and this ìs why i dont joke with review.  Though it is possible a casino starts its challenges with you but with most casino their sre prople who may have been gooing through some challenges and this can be fibd by doing some research. Infact looking for communities where the casino representatives csn be found is very important because in communities like this they respond very fast because they want good marketing record for their service.

[JiiBs]

Why would anyone delete the app when they are frustrated over a pending withdrawal? It doesn't make sense...

And getting a response for a support ticket will usually take 24 to 48 hours, so you can do nothing but waiting for a response.

Being patient for a pending withdrawal has never being an issue with me. For me, delay could be a deliberate strategy to annoy you and make you not want to go through with the process but, that’s not with me. Ain’t no way I’m leaving a money that was won squarely when I’m certain to have lost way more in gambling to that same casino. I’m sure to wait it out but, it would make a lot of sense to have support be prompt when responding to complaints. 24-48hrs isn’t good enough and sends a wrong idea about the casino.

[Crypto_Timothy]

‎In summary
‎Deleting betting app because the customer care is not responding on time is not the way forward, the best way is to stay calm, identify the fault and be positive about the comtomer care services because definitely it will be resolved except you don't have proofs.

I have had a few issues with my gambling experience back then and i remember how customer service helped me out, unless the brand just wants to scam you, i truly believe customer service will always be responsive and that because even these brand know that user experience is a great way to retain users and even get more based on recommmedation, so they will operate accordingly, unless it is one that just wants to scam the users after depositing and yes, there are alot of them out there.

As long as you made a deposit and maybe your withdrawal is being hanged, infact, dont ever delete. Worse case scenario its a scam, it is better to have evidence that you can bring online and take to the necessary authority and you may get your justice but if you delete and forget, you are definitely enabling them doing the same thing to someone else

[Fivestar4everMVP]

Why would anyone delete the app when they are frustrated over a pending withdrawal? It doesn't make sense...

And getting a response for a support ticket will usually take 24 to 48 hours, so you can do nothing but waiting for a response.

Being patient for a pending withdrawal has never being an issue with me. For me, delay could be a deliberate strategy to annoy you and make you not want to go through with the process but, that’s not with me. Ain’t no way I’m leaving a money that was won squarely when I’m certain to have lost way more in gambling to that same casino. I’m sure to wait it out but, it would make a lot of sense to have support be prompt when responding to complaints. 24-48hrs isn’t good enough and sends a wrong idea about the casino.

Casinos sometimes employ that delay strategy to force a gambler into unwilfully gambling away their winnings, a close friend of mine have gone through this very experience in a hands of a physical casino where he won a bet on Friday, but the casino told him he would have to wait till Monday to get paid because they've run out of cash at that very moment which we discovered later was a lie.
By Monday, my dude have gambled away all the money he was supposed to be paid.
When faced with this type of challenge, it takes a great deal of patients to not end up succumbing to what the casino's expectation is, which is to have you gamble and loose the money back to them.