How do fake crypto support accounts on X try to steal your wallet?

[cryptoaddictchie]

If someone writes to you after a public complaint and asks for a seed phrase, a code, remote access or an upfront recovery fee, that is the scam pattern, not support. I am not selling anything here. The source below is our own educational page, where the IC3 points are cited in full.

When you are active too on projects in web3 for example on telegram and discord. Dont be surprise if theres a lot of messages privately on how to recover or help you on your inquiries/problems that youve asked for as these scammers are faster than lightning to respond but someone long in the web3 will check the username first if its legit or not cause majority will fake their profiles.

[Lontor]

I remember the first time I started using telegram, once I complain about one difficulty with wallet or anything crypto related many people will start sending me messages, impersonating the group admin and so on.

I fell for it once until the bastard told me to click on a link, I wasn't even this smart at the time but it doesn't make sense because it has nothing to do with what I was trying to solve.

It was at the moment I knew this person isn't genuine, you can put an end to this in your social app security settings to never get PM from people, easy.

[arwin100]

If someone writes to you after a public complaint and asks for a seed phrase, a code, remote access or an upfront recovery fee, that is the scam pattern, not support. I am not selling anything here. The source below is our own educational page, where the IC3 points are cited in full.

When you are active too on projects in web3 for example on telegram and discord. Dont be surprise if theres a lot of messages privately on how to recover or help you on your inquiries/problems that youve asked for as these scammers are faster than lightning to respond but someone long in the web3 will check the username first if its legit or not cause majority will fake their profiles.

Not really surprising to see those scammers huddled on those platforms. You can also add up on X and even on Meta, since there's some random account suddenly sent you a message offering something unreal.

So best not to deal with this people, if they are looking for help or anything in regards with their finances online.

Also they must know how to determine who are the real ones, also those fake support. So they can easily avoid being compromised by those copy cat scammers.

[Bitcoin Maxi]

I remember the first time I started using telegram, once I complain about one difficulty with wallet or anything crypto related many people will start sending me messages, impersonating the group admin and so on.

I fell for it once until the bastard told me to click on a link, I wasn't even this smart at the time but it doesn't make sense because it has nothing to do with what I was trying to solve.

It was at the moment I knew this person isn't genuine, you can put an end to this in your social app security settings to never get PM from people, easy.

Hahaha there are millions of cheap scammers on telegram and you need to be careful how you seek for help on groups that can have so many fake desk helper or project team assistant that are hurry to help you without seeking for help from them.
Scammers will always look for ways to make money by all means and creating x accounts and disguising like they are in the business of helping people to recover their loss funds has been their pattern of operation. The social media has been a meeting points for scammers to meet their vulnerable victims before scamming them.

[tech30338]

Avoid talking to people who are trying to trick you like asking for help etc., its just a social strategy to get you hooked into a certain topic and to get you to do things that are not supposed to be done, most of my experience they will try to tell a story were they were scammed, sometimes looking for a partner in social sites, then asking you to deposit money both of you and hell manage it something like that, some really fell for this then run with the wallet and the money, the best is not to deal with this people unless you really are that low to fall for the scheme.

[adultcrypto]

If someone writes to you after a public complaint and asks for a seed phrase, a code, remote access or an upfront recovery fee, that is the scam pattern, not support. I am not selling anything here. The source below is our own educational page, where the IC3 points are cited in full.

I use a simple principle and that has worked for me for years. Exchange support or whatever they are called will never contact first, they will never open the conversation so the moment I receive a message from anyone claiming to be support, I know that is a scammer and I will either block the person immediately or play along to learn their tricks but I will never release sensitive information. Genuine support will always refer people to their verified channels of communication and such advice will be given in public.

[Jasmyne]

Avoid talking to people who are trying to trick you like asking for help etc., its just a social strategy to get you hooked into a certain topic and to get you to do things that are not supposed to be done, most of my experience they will try to tell a story were they were scammed, sometimes looking for a partner in social sites, then asking you to deposit money both of you and hell manage it something like that, some really fell for this then run with the wallet and the money, the best is not to deal with this people unless you really are that low to fall for the scheme.

Some times they do not come to looking for help they present themselves as though they are very rich and they post different videos and pictures pulling up expensive cars and different luxury wears just for people to see them as wealthy people they do all that for you to trust them so they will get access to you. The moment you bring them closer by giving them your attention they don't mind giving you some money to make you feel welcome before they will come up with different business ideas to help you make money like them and be wealthy. At that point you have to run from them because they do not have genuine intentions towards you all they want is for you to trust them and then they will discuss business with you and convince you to invest with them but plan is to scam you and run away.

The Internet is not the best place to meet genuine people there are more scammers in the Internet you don't have to be so sure of anyone no matter how much they have given you or assisted you.

[Comeacross]

To stay on the safe side, before initiating any conversation with any body claiming to be in the support team of a well established crypto platform like exchanges or wallets, to be fully aware whether it's a social engineering plot on your account, go to the official website of the platform where the person claim to be an employee, click on the about us page or meet the team, follow up employees based on the social media account linked to their profile on the website, if it doesn't tally with the one on your DM it's totally a scam, run.

Not that I want to blame the victims but some of don't take things seriously, we don't do research or follow up with the platforms we use their services for frequent updates unless problem arises. Some people don't even know the official website, social media accounts of the the platforms they use which is among the reasons they easily fall victim to fake agents. When you're in problem already, you'll get confused and might find it hard to verify things that time. You need to verify before problem comes up so you won't be acting under pressure.

[Sally9256]

To stay on the safe side, before initiating any conversation with any body claiming to be in the support team of a well established crypto platform like exchanges or wallets, to be fully aware whether it's a social engineering plot on your account, go to the official website of the platform where the person claim to be an employee, click on the about us page or meet the team, follow up employees based on the social media account linked to their profile on the website, if it doesn't tally with the one on your DM it's totally a scam, run.

Not that I want to blame the victims but some of don't take things seriously, we don't do research or follow up with the platforms we use their services for frequent updates unless problem arises. Some people don't even know the official website, social media accounts of the the platforms they use which is among the reasons they easily fall victim to fake agents. When you're in problem already, you'll get confused and might find it hard to verify things that time. You need to verify before problem comes up so you won't be acting under pressure.

This is true, many of us don't really care to know anything about the platforms we make use of until when we are faced with a problem. But then when you look at it from another angle, there's really no reason to know everything about the platforms, we just need to stay vigilant and woke when people try to DM us claiming to be representative from a certain platform and the most important thing is to never rush into taking actions because we are asked to do so, this is their motive, they don't want to give you time to think. Verifying before taking any action is very necessary,

[Die_empty]

I remember the first time I started using telegram, once I complain about one difficulty with wallet or anything crypto related many people will start sending me messages, impersonating the group admin and so on.

I fell for it once until the bastard told me to click on a link, I wasn't even this smart at the time but it doesn't make sense because it has nothing to do with what I was trying to solve.

It was at the moment I knew this person isn't genuine, you can put an end to this in your social app security settings to never get PM from people, easy.

The article in the original post stated that these scammers target those who have suffered from hacks. This shows the heartlessness of these criminals. They don't care that people have lost money; their goal is to keep stealing from people.

Telegram is a hive for criminal elements; we need to be careful. Any discussion that is moved to private chat should be checked. Exchanges and other platforms always tell customers that they would never ask for sensitive information like passwords or seed phrases. It is also essential not to click on links without verifying them.

[Cookdata]

Not that I want to blame the victims but some of don't take things seriously, we don't do research or follow up with the platforms we use their services for frequent updates unless problem arises. Some people don't even know the official website, social media accounts of the the platforms they use which is among the reasons they easily fall victim to fake agents. When you're in problem already, you'll get confused and might find it hard to verify things that time. You need to verify before problem comes up so you won't be acting under pressure.

You one these things because you are not ignorant of them. Some people don't even know how to research, they know what's research but don't know where to start. There are some people that are actually smart and learn when they don't know something and there are people that don't just care and they are the type that loves to make investments that offer high return on investment. You wonder how they were able to be convinced to do odds things; check, it's mostly connected to greed on high return on investment.

I also noticed every bull birth new set of gullible people, they understand nothing and yet they are the ones that loves to make the biggest money in crypto, this is why scammers get to them very fast. It's difficult that you will see  person that has experienced 1 bear market get scammed. Only few of them are victims experience bull run and suddenly balance because of their own greed.

[EluguHcman]

They pose as an exchange or wallet help desk, or as a "fund recovery" expert, reply within minutes to anyone who complains in public, move the conversation to direct messages and then push for something that gives them control: your seed phrase, a login code, a remote-access app, a wallet "verification" signature or a fee paid up front.

That is also one of the major reason why you don't have to go to the public to complain about your help especially if you are a beginner with desperacy of finding help.
Even if you have to ask from the public, it is not advisable to share your private keys or informations with them else they will always find any means to rebel you by withdrawing of your funds without your consent.

Some will also demand you to send your coin to whatsoever wallet address they may provide for you while claiming your own wallet has been compromised and making it insecured to hold your funds.
All thoughts would just be to convince you in other to steal your funds.

[taufik123]

-snip-
I also noticed every bull birth new set of gullible people, they understand nothing and yet they are the ones that loves to make the biggest money in crypto, this is why scammers get to them very fast. It's difficult that you will see  person that has experienced 1 bear market get scammed. Only few of them are victims experience bull run and suddenly balance because of their own greed.

Such people are just FOMO, wanting to make thousands of dollars from Crypto in an instant way, when they are being targeted for scams with many methods that scammers will do.

and one of the methods as described by the OP is an incognito method that often works on new users who complain in public
and then get a reply privately from an account on behalf of official Support on X or other social media., but indeed in X it happens more often.

They even saw many fake comments with referral links containing phishing links, they deliberately posted in order to divert victims to be clicked and connected to their wallets or fill in their private keys.
Beginners are usually unaware and do what the scammer wants.

[blockman]

Not only in X but also on other social media platforms, there are lots of fake support, mostly on Telegram.

I've noticed this as well even in video sharing sites like YouTube. When there are contents related to crypto and finance, they're flooding the comment sections. The style is about knowing a person that helped them with their wallets, trades, recovery and all other enticing words for those who are not yet aware of their shenanigans. That very comment will also get tons of replies from their own supporting that they've done the same thing contacting that guy that points out to a telegram account. So, it's true that they're everywhere and people who haven't heard of how the scam goes will fall for it because of how they're making fake comments and reviews making lurkers in the internet think they're real.

[Obari]

They pose as an exchange or wallet help desk, or as a "fund recovery" expert, reply within minutes to anyone who complains in public, move the conversation to direct messages and then push for something that gives them control: your seed phrase, a login code, a remote-access app, a wallet "verification" signature or a fee paid up front.

The FBI's IC3 says real exchange staff do not contact you out of the blue or ask for log-ins, and it warns that fake recovery services target people who have already lost money. In 2024 IC3 received 149,686 crypto-related complaints with $9.3 billion in reported losses.

If someone writes to you after a public complaint and asks for a seed phrase, a code, remote access or an upfront recovery fee, that is the scam pattern, not support. I am not selling anything here. The source below is our own educational page, where the IC3 points are cited in full.

This post was drafted with AI assistance and then checked against the sources on the linked page.

Source (our site): How Do Fake Crypto Support Accounts on X Try to Steal Your Wallet?

Not financial advice.

Ignorance and lack of access to the right information has cost us a lot more than we can even imagine and that is even why the holy book stated that my people perish for lack of knowledge.
So the moment anyone contacts me first claiming to be a customer service representative, sincerely the first thing that rings through my head is scam and if I'm less busy, I help them while away their time and in most cases, I don't even have to discuss some sensitive matters with a service on their social media platforms as I would prefer uncharted transferred to the site direct customer support chat than on social media and even on the official site chat box, there are some sensitive message that I always try to take screenshots of to avoid them denying anything if the need be.

[AYOBA]

I agree with you, as a newbie or a person who know this forum should asked about anything that happens in crypto to confirm if it is true or false, because scammers and hackers are doing that now, they will go on social media posting fake news to make people to panic and use the opportunity to scam people who don’t comfirm news before they panic, many people have loss their bitcoins and money because of fake information.

To be honest we all need to be very wise about these hacker that has ben everywhere now. Newbies are the most annoying people that should be the first people to be unguarded about anything concerning crypto, because all these scammers find them very easy to locate their accounts; since their newbies they do not know much on how to secure most of their securities and their assets in a safe place.

Here on the forum is one the best place you can get a legit information about what is happening about crypto, there are other places but where a person can get a good information is on this forum, because there are many people that have already know about it and confirm it, so it is better for every individual to confirm any information before believing in it.

Yeah, this forum is the fastest place to get a legit information about the cryptocurrency or anything else that they feel it will be a scam. And as we all learn from each other here by sharing our experiences and knowledge of the crypto and some other’s experiences with the community, that is why most people getting legit information from this forum very fast.

[AVE5]

If someone writes to you after a public complaint and asks for a seed phrase, a code, remote access or an upfront recovery fee, that is the scam pattern, not support. I am not selling anything here. The source below is our own educational page, where the IC3 points are cited in full.

Usually it's always like that where the scammers reverses by writing you in your dm so that, others won't see all that of their ulterior motives or breaking into your privacy just to steal your funds.
If the communications is made publicly others will definitely notice it and alarm can be raised for the security agencies to get aware and step up to question their intentions or get them arrested.
So when you finds yourself in situations like that, be very skeptical they disguises too real especially with their Typosquatting addressing strategies.
It's easy to lure you on private message than the public wall.

[coinrifft]

They pose as an exchange or wallet help desk, or as a "fund recovery" expert, reply within minutes to anyone who complains in public, move the conversation to direct messages and then push for something that gives them control: your seed phrase, a login code, a remote-access app, a wallet "verification" signature or a fee paid up front.

Even here in our community, similar things have happened before when I go back reading threads on scams. Example is that there will be someone that will post that he or she needed some help about his wallet. And then someone will message that person offering to help.

But then it will ask a lot of questions that in the beginning it looks like harmless. But that person instead of helping you are trying to get all the information from you specially if your problem is about your wallet. So beware of that kind of scams of like someone offering help but instead they are clear scammers.

[cryptoaddictchie]

So best not to deal with this people, if they are looking for help or anything in regards with their finances online.

Also they must know how to determine who are the real ones, also those fake support. So they can easily avoid being compromised by those copy cat scammers.

In addition, its scary too when a verified account with dozens of followers and subscribers are messaging you that it seems like legit due to the profile strenght. X should be able to have some sort of filtering like add tags on their name that they are scammers. Cause these people also paid the subscription too to make it looks like their legit but trying to back it up only by making it looks like the original profile that their imitating.