[WARNING] Winna.com closed my VIP account and kept $25K+ (withdrawal + balance)

[gtsmmst]

What happened:
Winna's VIP team approached me in June 2026. In about three weeks I wagered $5.86M, mostly on sports, and lost money there: at least $104.6K deposited, $98.1K paid out. On Jul 14 the owner was still handing me a reload. On Jul 17 an admin closed the account: "You may withdraw your balances, but you will no longer be able to bet. This decision will not be changed." I requested a BTC withdrawal right after that message. On Jul 20 they cancelled it, voided a settled sports bet ($2,500 that won $3,800) and kept the rest of the balance.

Their reason:
"a sustained pattern of extremely low-multiplier, high-volume wagering... classified as prohibited bonus and reward abuse". Later in the same chat: "I'm referring to the wagers on 1.01x dice to systematically farm the race rewards. Your sports action was fine."

My side:
Close to VIP level-ups I finished the remaining wager with 1.01x dice: a game they offer, and a losing play by design (I lost on it too). I'm not hiding it. But they told me I could withdraw my balance, I did, and three days later the withdrawal was gone. The settled sports win went with it, even though my "sports action was fine". No warning before, no rule pointed out until the money was taken.

Amount:
More than $25K: the $15,658.58 BTC withdrawal plus over $10K that was still on my balance and was seized too. I can't prove the balance part any more, I lost access to the account.

Platform: winna.com. I couldn't find an official Winna thread on the forum. An older report about Winna holding withdrawals: Winna.com holding money and not answering support.

Chat logs (my name hidden, staff names as they appear in the VIP chat):






Proof of real deposits:
Deposit 50,000 USDC, Jul 5: Etherscan
Withdrawal 41,892.90 USDC, Jul 3: Etherscan

Additional notes:
It's been four months and I don't expect anything back. This is a warning for anyone Winna's VIP team approaches. Full chronology with the same screenshots: degenreceipts.com/casinos/winna (my own site, no referral link on that page).

[GeorgeJohn]

The response in their response in the chat is not impressive,  how they declined a withdrawal of 15k in bitcoin and allow 6k in usdc to process, and also cancelled the withdrawal and lift the account with restrictions...At this point, I have not understand their reasons, from my perspective, their reactions of restraining the account is not genuine...Even someone prohibited the activity or policy of a platform, is not something that will make a platform to remove the funds and use it as options of fine..I have never experienced this before..I think this is a scam...assuming it's stipulated in their rules, it would have been understandable...please op, does any of their policy stipulates that if you prohibite their activity, you will pay the sum of $15k as a penalty.

[coupable]

Platform: winna.com. I couldn't find an official Winna thread on the forum. An older report about Winna holding withdrawals: Winna.com holding money and not answering support.

They have an official ANN thread in the forum [1], but it has become almost inactive since they stopped promoting it there. Their official representative [2] is inactive since then.Winna is a garbage casino. They have many unresolved cases, and all that they are offering are promises without solving any of them.In the same period when they closed your account, they were hit by a major scandal. Winna was allegedly bribing a forum moderator to delete scam accusations made against them. [3]

[1] https://bitcointalk.org/index.php?topic=5551523.0
[2] https://bitcointalk.org/index.php?action=profile;u=3696143
[3] https://bitcointalk.org/index.php?topic=5589060.0