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Author Topic: My btc-e account got hacked! Please help! From the same address that did it befo  (Read 803 times)
binknon7 (OP)
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April 14, 2014, 05:36:08 AM
 #1

Hi everyone, I never post in this forum before because I am new here. My account got hack from the same address as this thread
http://block-explorer.com/address/LecyuhVDyn1djAZ286uzX7bG6Sbk6KBmTU
What should I do? I did submit the support ticket: VIEW TICKET: #NQS-995-15753
This is their responded:

Hello!

We are sorry but your money was transferred out from BTC-E.
Withdrawal has been confirmed with your mail.
#466741847 -55.07992827 LTC Withdrawal LTC to address LecyuhVDyn1djAZ286uzX7bG6Sbk6KBmTU 14.04.14
03:04:29 yes
We can't refund and return your money.
We recommend you change your password, e-mail and set 2fa protection.
We can provide you IP logs of potential hacker:
72 login success login 198.7.62.204
14.04.14
03:03


Please help everyone! That's all money I have got for the whole year for investment.

Thank you so much
cooldgamer
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April 14, 2014, 05:45:34 AM
 #2

There's really nothing you can do, transactions not being reversible is a double edged sword Sad
Would be a good idea to run a AV to check for keyloggers

binknon7 (OP)
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April 14, 2014, 05:52:40 AM
 #3

There's really nothing you can do, transactions not being reversible is a double edged sword Sad
Would be a good idea to run a AV to check for keyloggers
So there is nothing I can do to get the money back?  Embarrassed Cry
cooldgamer
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April 14, 2014, 06:05:55 AM
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There's really nothing you can do, transactions not being reversible is a double edged sword Sad
Would be a good idea to run a AV to check for keyloggers
So there is nothing I can do to get the money back?  Embarrassed Cry
Nope, once the coins are sent they're gone Undecided

aboo
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April 14, 2014, 06:26:25 AM
 #5

How come I`m seeing more btc-e accounts getting hacked... this is like the 3rd thread I seen so far about a hack..

Chrithu
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April 14, 2014, 07:06:15 AM
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How come I`m seeing more btc-e accounts getting hacked... this is like the 3rd thread I seen so far about a hack..

As the e-mail to the OP states the withdrawel was even confirmed from his E-Mail i guess it's a combination of somehow getting the e-mail addresses of btc-e users and then getting into their e-mail and btc-e accounts through phishing or hacking the users home computer. Especially when dealing with cryptocurrencies it is important to handle computers and the internet with care. Don't open every E-Mail, keep our Antivirus up to date, don't go to every website that pops up and do not download hack/cheat programms for online games (those are to my knowledge one of the easiest ways to spread trojans and keyloggers and even get paid for it). Generally take the time to educate ourself and know what programs services should and should not be running on your computer.

And most importantly: do not misuse the account of an exchange as your regular wallet. Seeing the huge amounts of money involved letting it sit there with the echange basically is begging to get hacked sooner or later.

Mobius7
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April 14, 2014, 08:34:02 AM
 #7

And that's why you shouldn't store your coins on exchanges.

dkblueman
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April 14, 2014, 11:45:37 AM
 #8

You must check your computer for viruses or malware. This is most probably how they did it. Sucks, but you cant get coins back Sad

bryant.coleman
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April 14, 2014, 03:47:05 PM
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How come I`m seeing more btc-e accounts getting hacked... this is like the 3rd thread I seen so far about a hack..

Sometimes both the BTC-E account and the email had the same password. In other cases, keyloggers were used. In most of the cases, 2FA with gmail was not enabled. So can't blame BTC-E.
byt411
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April 14, 2014, 04:05:32 PM
 #10

Bitcoin transactions are irreversible, so no, you cannot get your coins back.
jparsley
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April 14, 2014, 04:09:40 PM
 #11

Sorry for ur loss, u should use strong passwords and 2FA

please unban me.
Kashim
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April 14, 2014, 04:50:02 PM
 #12

no 2 factor.... selfowned
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