Just to follow up, I'm afraid as we have quickly become popular, we have recently become a target of people lying. Just yesterday a handful of people came into our IRC room claiming to have lost BTC and then not being able to provide any proof about it.
While we cannot stop people from spreading misinformation, I would just like to advise users that they are welcome to try us out and see for themselves that everything works fine. 99% of our users have never had an issue, but if you do think something strange has happened then please open a support ticket. We will do our best to assure you and solve the problem if there is an issue.
I opened a ticked, and people contacted me but did not resolve it. I did not go to IRC and complain, I tried to remain polite.