Tradehill.....we have a problem.

[Dinkytoyz]

Lets get back on topic:

Jered (and the rest of the TH staff), WHAT IS GOING ON? Please put out a public statement on tradehillblog.com with the estimated time needed to recommence operation so at least I can stop pressing the F5 button.

[1714168848]

1714168848

[Jered Kenna (TradeHill)]

Lets get back on topic:

Jered (and the rest of the TH staff), WHAT IS GOING ON? Please put out a public statement on tradehillblog.com with the estimated time needed to recommence operation so at least I can stop pressing the F5 button.

We'll put out an official statement tomorrow but we have new accounts and we will begin sending money out.
In regards to wires banks don't really like to see high volume. It's fine if we send 2million in a wire every month but sending 20 wires for 2k is concerning. I'm meeting with them again in the morning to speak more about wires. At the very least we'll have funds going out soon. They're not quick to adopt to change or to clear our checks when we move from one account to another. I'll apologize on their behalf.

Essentially it comes down to the banks being extremely slow moving creatures (I hesitate to use the term creatures, I don't want to imply they have souls) and essentially while we use the traditional financial system we and our users are at their mercy. Personally my least favorite part about operating an exchange is being that meeting point between the two systems or the past and the future if you prefer to call it that.

Jered

[the joint]

Lets get back on topic:

Jered (and the rest of the TH staff), WHAT IS GOING ON? Please put out a public statement on tradehillblog.com with the estimated time needed to recommence operation so at least I can stop pressing the F5 button.

We'll put out an official statement tomorrow but we have new accounts and we will begin sending money out.
In regards to wires banks don't really like to see high volume. It's fine if we send 2million in a wire every month but sending 20 wires for 2k is concerning. I'm meeting with them again in the morning to speak more about wires. At the very least we'll have funds going out soon. They're not quick to adopt to change or to clear our checks when we move from one account to another. I'll apologize on their behalf.

Essentially it comes down to the banks being extremely slow moving creatures (I hesitate to use the term creatures, I don't want to imply they have souls) and essentially while we use the traditional financial system we and our users are at their mercy. Personally my least favorite part about operating an exchange is being that meeting point between the two systems or the past and the future if you prefer to call it that.

Jered

Glad to hear something, Jered.

You guys are my favorite exchange and you've been killer in terms of customer support with me individually.  I understand you are overworked and running into tons of problems, but please remember that security of our assets correlates to our ability to sleep easily at night.  The no-checks thing was the first time I've been worried, and the lack of a timely response (I've been observing) made me question whether my funds are in the right place.

That being said, I'm glad to hear you have new accounts in place.  Keep up the transparency and security and I can easily see myself using you guys long into the future.  You guys really have the potential to pull in many more users, and it's your history of security and transparency that, in my opinion, could really allow that to happen.  Please don't blow it

Edit:  Even if the banks are fucking up behind the scenes, you're the guy on stage.  Nobody in an audience wants to see the guy on stage blaming the stage and prop guys, even if the the backdrop is crumbling before our eyes.  It makes for that awkward feeling

[Jered Kenna (TradeHill)]

Lets get back on topic:

Jered (and the rest of the TH staff), WHAT IS GOING ON? Please put out a public statement on tradehillblog.com with the estimated time needed to recommence operation so at least I can stop pressing the F5 button.

We'll put out an official statement tomorrow but we have new accounts and we will begin sending money out.
In regards to wires banks don't really like to see high volume. It's fine if we send 2million in a wire every month but sending 20 wires for 2k is concerning. I'm meeting with them again in the morning to speak more about wires. At the very least we'll have funds going out soon. They're not quick to adopt to change or to clear our checks when we move from one account to another. I'll apologize on their behalf.

Essentially it comes down to the banks being extremely slow moving creatures (I hesitate to use the term creatures, I don't want to imply they have souls) and essentially while we use the traditional financial system we and our users are at their mercy. Personally my least favorite part about operating an exchange is being that meeting point between the two systems or the past and the future if you prefer to call it that.

Jered

Glad to hear something, Jered.

You guys are my favorite exchange and you've been killer in terms of customer support with me individually.  I understand you are overworked and running into tons of problems, but please remember that security of our assets correlates to our ability to sleep easily at night.  The no-checks thing was the first time I've been worried, and the lack of a timely response (I've been observing) made me question whether my funds are in the right place.

That being said, I'm glad to hear you have new accounts in place.  Keep up the transparency and security and I can easily see myself using you guys long into the future.  You guys really have the potential to pull in many more users, and it's your history of security and transparency that, in my opinion, could really allow that to happen.  Please don't blow it

Edit:  Even if the banks are fucking up behind the scenes, you're the guy on stage.  Nobody in an audience wants to see the guy on stage blaming the stage and prop guys, even if the the backdrop is crumbling before our eyes.  It makes for that awkward feeling

Thank you for the kind words and you're exactly right. Ultimately it's on us, I want to use the banks as an explanation not an excuse.

In regards to sleep, believe me the security of your assets affects the quality (quantity) of sleep I get as well.
We're very public about who we are and anyone that happens to be in San Francisco is welcome to grab lunch with me.

Jered

[the joint]

Lets get back on topic:

Jered (and the rest of the TH staff), WHAT IS GOING ON? Please put out a public statement on tradehillblog.com with the estimated time needed to recommence operation so at least I can stop pressing the F5 button.

We'll put out an official statement tomorrow but we have new accounts and we will begin sending money out.
In regards to wires banks don't really like to see high volume. It's fine if we send 2million in a wire every month but sending 20 wires for 2k is concerning. I'm meeting with them again in the morning to speak more about wires. At the very least we'll have funds going out soon. They're not quick to adopt to change or to clear our checks when we move from one account to another. I'll apologize on their behalf.

Essentially it comes down to the banks being extremely slow moving creatures (I hesitate to use the term creatures, I don't want to imply they have souls) and essentially while we use the traditional financial system we and our users are at their mercy. Personally my least favorite part about operating an exchange is being that meeting point between the two systems or the past and the future if you prefer to call it that.

Jered

Glad to hear something, Jered.

You guys are my favorite exchange and you've been killer in terms of customer support with me individually.  I understand you are overworked and running into tons of problems, but please remember that security of our assets correlates to our ability to sleep easily at night.  The no-checks thing was the first time I've been worried, and the lack of a timely response (I've been observing) made me question whether my funds are in the right place.

That being said, I'm glad to hear you have new accounts in place.  Keep up the transparency and security and I can easily see myself using you guys long into the future.  You guys really have the potential to pull in many more users, and it's your history of security and transparency that, in my opinion, could really allow that to happen.  Please don't blow it

Edit:  Even if the banks are fucking up behind the scenes, you're the guy on stage.  Nobody in an audience wants to see the guy on stage blaming the stage and prop guys, even if the the backdrop is crumbling before our eyes.  It makes for that awkward feeling

Thank you for the kind words and you're exactly right. Ultimately it's on us, I want to use the banks as an explanation not an excuse.

In regards to sleep, believe me the security of your assets affects the quality (quantity) of sleep I get as well.
We're very public about who we are and anyone that happens to be in San Francisco is welcome to grab lunch with me.

Jered

Couldn'tve said it better myself

[Seraphim401]

A bit off-topic,but when will Sepa be back Tradehill?
 

[tiptopgemdotcom]

"In regards to sleep, believe me the security of your assets affects the quality (quantity) of sleep I get as well.  We're very public about who we are and anyone that happens to be in San Francisco is welcome to grab lunch with me."

OK Jared- what is your phone number?  I am about to start calling all of the Kennas in your area unless you get your act together.  What you are doing is NOT acceptable.

[CIYAM]

Although I am not in any way affiliated with any exchange the guarantee offered by CryptoXChange might be something for others to consider (check the post and reply I got here):

https://bitcointalk.org/index.php?topic=58299.msg705311#msg705311


Cheers,

Ian.