I had problems with them that took about a week to sort out once. They sorted it out in the end and apart from that I had no other problems with them. In my opinion it's highly unlikely you will lose your coins, you will probably have a frustratingly long wait.
thanks for replying to my post, man.
It's comforting to know that stuff like this does get resolved in the end. I'll just wait it out then.
I wish they would have just addressed my concerns instead of ignoring me. I know 25000 Nxt is nothing to them, but it definitely means something to this small time guy.