Hi. I'm new to the forum, and my only motivation for posting is to warn others about bitbet.com.
I requested a payout/cashout weeks ago, for roughly the same amount I deposited: ~.10 BTC
I had read that it might take up to 24 hours for payment, however that time came and went with nary a confirmation email or any kind of email acknowledging the request, or any kind of email indicating that there was any reason for delay.
I have proactively contacted this organization 4 times regarding the unfulfilled cashout request. # of times I had been contacted in reply: zero.
I did manage to get a chat representative online, and have attached a transcript below. It felt like i was being BS'd. I gave them the benefit of the doubt, but days following this exchange and in the absence of any kind of update, I can only say my belief that they are a scam has only solidified. From the exchange below, can anyone get a sense of what Carolina was saying I would be receiving? Confirmation? Their site makes it appear like cashouts are fast and handled anonymously. I don't require anonymity, I only require consistency and a sense of trust. Not included in the exchange is the time that elapsed between responses. This exchange took well over 20 minutes.
Lastly, what an utter lack of process and/or professionalism to lure customers in with the promise of fast easy cashouts, only to be met with: 'Just be ready to have your information, we will be sending a confirmation.'
What information?
What confirmation?
What time frame?
~~~~~~~~~~~~~~~~~~~~~
Chris: BITBET.COM CHAT REQUEST Hello. I am for the 3rd time requesting status of cashout request for ID BITXXXXXXX. Thanks
You are now speaking with Carolina of Payouts Questions.
Chris: hello.
Carolina: Hi Chris!
Chris: hows your day going?
Carolina: Good Chris! Thanks for asking!
Chris: i requested a cashout a week ago, perhaps longer now. i thought the expected wait was to be around 24 hours. im just concerned. reading a lot of negative stuff, and this being my first cashout attempt, you kind of want that to go smoothly to build up trust.
Carolina: Ok sir let me check
Carolina: Ok Chris
, I passed your information to my supervisor, and she goes to commission for resolving.
Just be ready to have your information, we will be sending a confirmation.
We will give you as soon as possible the payout.
Chris: is there an explanation for the delay?
Chris: and i don't understand why i would not receive any kind of confirmation to my email immediately upon requesting the cashout
Carolina: Yes sir,
we have delays with Bitcoins, but we will prioritize you to have the information as soon as possible
Chris: What am i confirming in the confirmation?
Chris: or are you confirming my cashout?
Carolina: That
has already processed your payout
Chris: i see. so, everyone lately has been experiencing delays due to issues with bitcoins?
Carolina: There are enough in the process
Chris: ok. thanks for your time. i hope to see a successful cashout so that trust is established. as of now, im still worried.
Carolina: Your welcome sir
Carolina: Have a good day!
I would add that on this thread in the gambling forum, bitbet.com announced their presence, and some established posters on this site seem to lend support. i posted the same above to this thread as well:
https://bitcointalk.org/index.php?topic=462479.0
