to those who were successfully refunded....how persistent were you? did you have to call/email frequently? i've sent a few emails with nothing but the generic response...they don't seem to be refunding in order of request, so just wondering if i can do anything to increase my odds.
In my opinion (based on conversations):
1. they have a queue based on initial refund requests for USD. see point#2
2. because some people switched to BTC option, they did not made a new queue, but refund based on vague understanding of initial request plus BTC request timing.
3. there are people with more or less authority that you get connected to.
a. Nicolette could not do anything, just repeat the same thing over and over. She also sounded very unhappy.
b. Anna is apparently the customer support manager, but sometimes has unrealistic projections (she uses the phrase "in a few days", but I was refunded on the 10th day-is this truly a few days?)
c. Keith and Liam both sometimes post on knc forum. Keith was telling me "a couple of days", but I was refunded at the end of the third (after another call).
d. Liam told me that he has to talk to a manager, but then refund went through. I called at 6am US central (which is 1pm Stockholm). I think that by 3-4pm Stockholm ALL refunds are done for the day. I noticed that some refunds from the same account were done before me, so try 5-6 am eastern in US.
4. After the initial refund request I waited two weeks before doing anything, then emailed, then emailed a week later, then once in three days. After I was told that it is coming, but i was still not getting it, i called every day for three days (but never more than once a day), but I was getting there too late (called at 8-9am US central), then, luckily, called at 6am (1pm Stockholm time).
Anyway, this could be just a random sequence of events. You might get it in three days as someone else did.
I hope that this helps. I was getting really anxious about it before todays developments.
