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Author Topic: TradeHill - Problems withdrawing btc  (Read 1955 times)
MelMan2002
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January 20, 2012, 02:00:32 PM
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TradeHill claims to execute btc withdrawal within 12 hours.  I've done many small withdrawals before and they were often executed within minutes.  But this is the first time I've done a large btc withdrawal (over 1000 btc).

I've been waiting about 46 hours now and nothing.  I've been trying to contact them via email and forum PM since the 12 hour mark and I've received no response at all.  Has anyone else had this problem?  Is there any other way to get their attention?  I can't even find a way to cancel it and do smaller withdrawals instead.  I needed this btc yesterday!!!
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MelMan2002
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January 20, 2012, 05:30:06 PM
 #2

49 hours now...still not so much as a reply from them
sonba
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January 20, 2012, 09:40:17 PM
 #3

Big BTC withdrawals over a certain value have to be confirmed manually on TradeHill
MelMan2002
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January 21, 2012, 01:23:46 AM
 #4

Big BTC withdrawals over a certain value have to be confirmed manually on TradeHill

So...how long should I expect it to take?
MelMan2002
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January 21, 2012, 05:16:47 AM
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Well, I finally got a reply...maybe.  I got a request for a picture of my ID and myself and crap like that.  But the request came from tradehill.zendesk.com  I'm trying to get verification from a tradehill.com email address that they are indeed using zendesk but...still no reply on that.  Anyone know if tradehill.zendesk.com is legit?  It has a very scammy feel to it...
kcmastrpc
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January 21, 2012, 05:58:23 AM
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zendesk.com is an outsourced helpdesk provider. i would say you're dealing with a legit support system..

http://www.websiteworthrank.com/www.zendesk.com

MelMan2002
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January 21, 2012, 06:00:57 AM
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zendesk.com is an outsourced helpdesk provider. i would say you're dealing with a legit support system..

http://www.websiteworthrank.com/www.zendesk.com

I'm not questioning zendesk.com - I'm questioning whether tradehill.zendesk.com is tradehill controlled or possibly a phishing site posing as tradehill.
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January 21, 2012, 06:04:47 AM
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zendesk.com is an outsourced helpdesk provider. i would say you're dealing with a legit support system..

http://www.websiteworthrank.com/www.zendesk.com

I'm not questioning zendesk.com - I'm questioning whether tradehill.zendesk.com is tradehill controlled or possibly a phishing site posing as tradehill.

I think it is. I have had several dealings with their support system and that was the email address.

Quote
from:    info@tradehill.com
reply-to:    TradeHill Customer Service <support+id653@tradehill.zendesk.com>

kcmastrpc
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January 21, 2012, 06:06:42 AM
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I would be weary, no where on tradehills offical blog or site do they link to that portal.

MelMan2002
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January 21, 2012, 03:04:07 PM
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Nearly 3 days now and this still has not been resolved.  This is outrageous.
MelMan2002
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January 22, 2012, 02:55:24 PM
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4 days now - starting to lose hope.  Angry
ineededausername
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January 22, 2012, 02:58:49 PM
 #12

A word to the people reading this: withdraw large amounts in 100 BTC increments.  These are processed automatically.

(BFL)^2 < 0
Dinkytoyz
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January 22, 2012, 05:13:27 PM
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Well, I finally got a reply...maybe.  I got a request for a picture of my ID and myself and crap like that.  But the request came from tradehill.zendesk.com  I'm trying to get verification from a tradehill.com email address that they are indeed using zendesk but...still no reply on that.  Anyone know if tradehill.zendesk.com is legit?  It has a very scammy feel to it...

When was the message you got dated?

Cheesy 14MmztJJvRyFbDmaCCizxMakVWcZz7shNZ
Dont ever use TradeHill, read the forums why...
sonba
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January 22, 2012, 08:12:59 PM
 #14

A word to the people reading this: withdraw large amounts in 100 BTC increments.  These are processed automatically.
is it <100 or <=100 which goes automatically? So far I always used 99 Smiley
MelMan2002
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January 22, 2012, 09:15:17 PM
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Well, I finally got a reply...maybe.  I got a request for a picture of my ID and myself and crap like that.  But the request came from tradehill.zendesk.com  I'm trying to get verification from a tradehill.com email address that they are indeed using zendesk but...still no reply on that.  Anyone know if tradehill.zendesk.com is legit?  It has a very scammy feel to it...

When was the message you got dated?

Jan 20th
Clipse
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January 23, 2012, 01:58:16 PM
 #16

Is there anyone working at tradehill nowadays? I send a support ticket 2 days ago and usually by now I would have had a reply however it is still unanswered o_0

...In the land of the stale, the man with one share is king... >> Clipse

We pay miners at 130% PPS | Signup here : Bonus PPS Pool (Please read OP to understand the current process)
MelMan2002
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January 23, 2012, 02:43:42 PM
 #17

5 days now
ezdvd
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January 24, 2012, 12:40:49 PM
 #18

I'm having the same issue as well. With nearly 1000 USD worth of bitcoin. Seriously, wtf makes TradeHill think I'm OK with *them* sitting on a THOUSAND DOLLARS of MY money
MelMan2002
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January 24, 2012, 05:06:13 PM
 #19

Ok - looks like this finally went through.  It took 6 days and me submitting scanned id and crap like that.  tradehill.zendesk.com apparently is their support site, though I never got a response to my many requests to Jered (via PM and email) for confirmation about that.  I did, however, find a post somewhere where Jered mentions zendesk.

Anyway - my only suggestion to anyone reading this is to stay away from tradehill.  They simply disregard your emails and ignore you.  It is very unprofessional and absolutely unacceptable.
playitoff2577
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February 05, 2012, 05:42:49 AM
 #20

glad everything worked out for you, im having this exact same problem, tried to withdraw over 800 btc to another btc address, status is stuck on "In Process: for about 2 days now after stated it would take up to 12 hours.... I emailed them twice, no response... email included my situation as well attachments for my ID and proof of residency, (thought this was help speed the process as I was reading these posts) This is horrible customer service, my main concern is that the btc value drops and i take a big loss....

On a side note, does tradehills bank wire withdraw charge only 45 $ no matter the amount? or does it have those hidden random fees that they hit you up with, just because so far what they have stated on there website was false...
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