Hello,
Yesterday, I suddenly couldn't sign into my account. My user name is TanteStefana, and when I try to recover my password, the email never arrives. Where can I report the problem please? I've looked over the forums, and I think this is the correct place to post. Please direct me if I am wrong, thank you very much.
Sincerely TS
Check your "e-mail spam folder" - I am pretty sure you'll find it there - as I know this feature works fine on this forum.
And next time you should consider to set up a "Secret Question"
To help retrieve your password, enter a question here with an answer that only you know. Using this feature is not recommended. Anyone who guesses your secret answer will have access to your account. It's like a second password.
" Using this feature is not recommended. " but you can set it up in secure way

In my case it helps me many times to recover my password