Hello everyone,
Sorry for not being available for the last week, I was travelling and we got a surge of orders that caused a backlog. We have caught up, and have a few pending orders that are awaiting payouts, they will be resolved within the next day or two.
If you are expecting a payout from me in cash, send me an e-mail or PM with your transaction details so I can expedite your order.
Here are the updates:
When myBitcoin got hacked and shut down, we were left without a merchant processing solution, so our automated form sends us emails for manual processing.
Due to the sheer volume of orders, we have not yet been able to get to them all. If you did not receive a reply to your order, you will very shortly!
We are still seeking an efficient automated checkout solution. We set our MyBitcoin wallet to forward coins upon arrival, so when they went down our losses were minimal, however there was still quite a number of pending orders that we are in the process of retrieving. MyBitcoin.com announced they went into receivership and are paying back 49% of accout balances. Do not worry if you were one of those orders, we will still process you at the agreed upon rates.
The snag cost us about a week or two in processing time, and as a result there are a few people still awaiting payment. You will receive your payments and hear from us shortly, if you haven't heard from us, send us an e-mail.
Also when the market crashed due to the .pl exchange hack, we opted to not process any payments for a couple days to ride out the storm, which seems to have passed.
Regarding e-mail reply delays:
As stated earlier, we got a large influx of orders that created a backlog. As of today, we have cleared that backlog and replied to all e-mails.
I will be available pretty much 24/7 via AIM, Skype, and ICQ. If you do not see me on a chat protocol, hit me up via e-mail and I will be able to reply quickly.
BitcoinExchange.cc is growing by leaps and bounds, and we will continue to provide the best service possible with quick turnaround times. If you placed an order and have not heard from us, once again feel free to drop us an e-mail or PM with your transaction details. We are totally operational, and processing all our exchanges by hand as we get to them. This ensures the safest transaction for both the customer and the exchanger.
Thanks again everyone, looking forward to more growth!
In reply to Wackittohard: I told you it was sent on the 8/2, glad you found it!
