Just tried to get a refund for a couple of 2nd batch Neptunes, looks like KNC is continuing to screw their customers:
On their product page it stated:
"All refunds will be refunded in dollars and you can refund up to shipment".
Today their response to my refund request was:
Unfortunately, refunds are no longer given on any Neptune orders I am afraid. Your Neptune order is due to be created and shipped very soon.
No changes can be made at this late stage.
I am as pissed at KNC as the next guy, but they are shipping so why would you wait until they are shipping (when they said once they ship no more refunds) to ask for a refund?