Bitcoinica fail

[SgtSpike]

$100,000s of client assets & zero customer support - unfuckingbelievable  

No one is forcing clients to put their money in Bitcoinica.  If you don't like their customer service, don't user their service.  I don't.

[Otoh]

great, well thanks Bitcoinica for messing me around for 8 hours wtg for client appreciation, after the transaction was arbitrarily cancelled with no notice to me at all & having been pending for 8 hours the pending cancellation part thankfully was swift & I then used the Mt.Gox BTC code withdrawal at 500 BTC a time (which seems to be all that they can cope with without melting down for a day) to send the coins to Gox & then sent them as a normal Bitcoin transfer which Gox managed instantly, now waiting for them to show up in blockexplorer...

edit: I'm verified at both Mt.Gox & Bitcoinica & my transfer from Gox cleared swiftly - still no explanation from Bitcoinica of why they first failed to process my transfer, that they state in their terms takes only minutes, and then why they cancelled it about 8 hours later without my permission or even having the professional courtesy to inform me of this or how I might re-initiate it in a way that they would actually process - quite unbelievable

my friend that I opened a Bitcoinica account for & funded has been waiting days now for any response from their customer service re a perceived 50 BTC discrepancy in her balance

much could have been handled better imo

[Otoh]

$100,000s of client assets & zero customer support - unfuckingbelievable  

No one is forcing clients to put their money in Bitcoinica.  If you don't like their customer service, don't user their service.  I don't.

Sgt.BleedingObvious, thanks for ur input here   really helpful

[bitcoinBull]

Bitcoinica seems to be hosted by Rackspace.  Relieved they're not using Linode too..

[marked]

Bitcoinica seems to be hosted by Rackspace.  Relieved they're not using Linode too..

https://www.bitcoinica.com/posts/warning-please-do-not-re-use-and-old-bitcoin-deposit-addresses

On 2013-03-01 at 6:30 UTC, our "hot wallet" hosted at Linode and containing over 10,000 BTC was emptied.  The unauthorized access is consistent with that experienced by other bitcoin services, described by Linode as unauthorized access from Linode's "customer support interface".

marked

[byronbb]

20 mins pending for $50USD mtgox code, usually less than 1 minute. 

[Matthew N. Wright]

ha, now the transfer status says pending cancellation, after nearly 8 hours & they aren't even going to process it

still nothing at all from support to tell me wtf is going on, can I use Mt.Gox codes to withdrawal or what...

Just a quick question...have you been asleep to what's been happening against Bitcoinica from Linode?

I'm surprised he even bothers to keep it going today of all days.

[byronbb]

20 mins pending for $50USD mtgox code, usually less than 1 minute. 

coooooooollllll





I guess I cant complain when bitcoinica got owned for 40k bitcoin. puke.

[Otoh]

ha, now the transfer status says pending cancellation, after nearly 8 hours & they aren't even going to process it

still nothing at all from support to tell me wtf is going on, can I use Mt.Gox codes to withdrawal or what...

Just a quick question...have you been asleep to what's been happening against Bitcoinica from Linode?

I'm surprised he even bothers to keep it going today of all days.

I wasn't aware of it no, marked's post above was the first that I've heard of the issue which I've only read just now apart from one earlier post above by bitcoinBull that mentioned Rackspace hosting & Linode but didn't make clear what the problem was & I didn't do a search on it as by then my transfer problem had been solved & I needed to sleep literally

edit: up to date on it all now, well well well Bitcoin wild west show or what, in other news cheap Bitcoin buying op 

& my apologies to ZT if I was over harsh about the service as I wasn't aware of the larger picture then - wishing you well going forward

[teflone]

Wow.. I withdrew 50 coins from bitcoinica..  why is it taking so long to hit the blockchain... ??

been at least 5 hours now...   

[Matthew N. Wright]

Wow.. I withdrew 50 coins from bitcoinica..  why is it taking so long to hit the blockchain... ??

been at least 5 hours now...   

New anti-theft withdrawal policy. 1 hour per 1 BTC.

[teflone]

Wow.. I withdrew 50 coins from bitcoinica..  why is it taking so long to hit the blockchain... ??

been at least 5 hours now...   

New anti-theft withdrawal policy. 1 hour per 1 BTC.

I hope your kidding, at this rate, I should have 5 by now..

[Otoh]

Wow.. I withdrew 50 coins from bitcoinica..  why is it taking so long to hit the blockchain... ??

been at least 5 hours now...  

that's the method that didn't work for me all of yesterday & the reason for this thread - I'd recommend taking funds out via Mt.Gox BTC code & keep them under 500 BTC per request, worked fine for me  about 24 hrs ago even at the height of the Limode problems being realized publicly

[teflone]

Wow.. I withdrew 50 coins from bitcoinica..  why is it taking so long to hit the blockchain... ??

been at least 5 hours now...  

that's the method that didn't work for me all of yesterday & the reason for this thread - I'd recommend taking funds out via Mt.Gox BTC code & keep them under 500 BTC per request, worked fine for me  about 24 hrs ago even at the height of the Limode problems being realized publicly

Thanks for the tip.. but its a little late..

I've already transfered, and they are gone, but not in my possession ...  and they have not hit the block chain..

So...  

[Otoh]

well seems like Bitcoinica survived the Linode Hax tsunami hopefully & they are probably now processing any significant withdrawals manually from off line wallets or something, delays are to be expected & they're probably too busy fire fighting atm & getting new stuff in place to update much if at all, but after this test of fire I reckon that ZhouTong will most likely have leveled up in his game & Bitcoinica with him, certainly sounds like it from his posts so far

[teflone]

my withdrawl has finally hit the block chain..    whew...