I have created a MtGox acount ten month ago, and transfer about 10 btc to that account. I tranfer more to that account later. Then, I leave it along for six months. Now I setup a site, which will provide customer with BTC if they can get high score in a little game. So I need those BTC. But I cannot log into MtGox. System told me password is wrong , although I think password is right. I also try to recover my password, but I got no email.
So I contact MtGox support team and they told me that, 'it is highly likely that your account was disabled due to inactivity. We can still enable your account and recover your balances as long as we can locate it. Unfortunately, the only way to locate your account within our database is through your Merchant ID. Do you still have this available?'
Of course I have forget my merchantID, can you remember yours?
I think I know the reason why they insist on MerchantID, maybe they have no index on user e-mail address in their database, so they can not location a record with e-mail address only. But I can remember when was my account created, and this can give a span of merchantID, thus a record can be located with a simple sql clause.
So I give them this information, but they still refuse to active my account, they said, 'Unfortunately, the only way to locate your account within our database is through your Merchant ID. Do you still have this available? It should be in the format of MTG#####X. We apologize for any inconvenience caused. '
Do you think they are reasonable on this issue? What shall I do now?
it doesn't seem to make sense that they can't find your account with your e-mail.... how do they know which Merchant ID goes with which e-mail?