My story is that I bought a card in Nov of 2013, I JUST recently was told to wait 45 days for a refund, and I finally just got it. During that time my card was late, so, they offered me 50% of a 2nd card. After they finally refunded my first card, mind you a lot of games, emails, them losing my wire info, them not emailing me back. FINALLY I got the first wire. I had to work for the 2nd wire, I posed my experience on their forum. Well, next thing you know I was banned for life, saying they would NEVER allow me on the forum again. I guess its nice they don't need money. But because of all my complaining they did give me the wire for the 2nd card. My advice is, if you are owned any money by BFL, get smart, start posting your story everywhere. Learn how to use Blog search tools and do some PR9 backlinks. I mentioned Bitcoin Chicago and it seemed to come up on google pretty quickly at the top of the search engine. Also, use the full link like
http://www.butterflylabs.com when posting. I ordered 2 Monarch cards, but I feel as though the 50% discount they give to people is a scam, and they don't want to return your money even when the orders are linked together, and I had emails stating that. With a forum they can just ban you for like, they can SHUN you anytime you have an issue with your product.
Let me show you the program at BFL butterfly labs.
1) You buy a product, horray they got your money. Everyone is so nice and fast to respond.
2) You have a problem and a valid concern about your product.
3) BFL tries to trick you buy offering to bait and switch with some other users order or 50% off. You do not accept what behind door 1 or 2 because you know its a trap.
I AM SORRY YOU ARE NO LONGER ECONOMICALLY VIABLE TO US AT BFL, GOOD BYE FOREVER YOU ARE NOW SHUNNED FOR LIFE FROM THE FORUMS AND WE WONT EVEN GIVE A REASON!![](https://ip.bitcointalk.org/?u=http%3A%2F%2Fi62.photobucket.com%2Falbums%2Fh92%2Fnetwork650%2FBFL_zps25256ef8.png&t=665&c=ab2M0JLCthUy9A)
TRUE STORY!