Black Arrow Customers - Consumer Complaints Links

[Pentax]

For anyone that wants to let Coindesk know what's going on:

www.coindesk.com/contact-us/


So yes, they're several months late, have refused price matching promise, have refused refunds and their units are bursting into flames. 

[Pentax]

Here is a consolidated list of links.  Further info on how to file, information on legal status, address etc., of BA elsewhere in this thread.

Just putting this together to make is simpler for people to use.


For those wanting to join a lawsuit forming:

Anyone interested in joining a legal action case:
 
Please send to bitcz@outlook.com the following details:
 
Order date
Rough figure on how much was spent ( please do not supply order numbers yet..this will be a job for the legals to obtain directly from you )
Contact details ( Email will suffice at this stage )
Brief paragraph outlining steps you have taken to resolve issue with BA directly ( i.e. direct communication, complaint to consumer council, local better business bureau, local state senator etc.. )
Expected resolution that would satisfy you ( i.e. full refund, delivery of goods etc )
 
I just want to gather enough information to show to the legal team what level of commitment they will have to undertake to start this rolling and how many people will be involved. From this they can gauge how large the suit will be against BA and what it will entail.
 
Bticz


For those wanting to register for an investigation forming via another customer:


"I have a mate who's an Australian Federal Police Officer and he needs to know how many others there are that have been ripped off.  He has the ability to perform international inquiries regarding Alexandru Sovu and can influence the authorities in China. http://www.afp.gov.au/media-centre/publications/platypus/previous-editions/2000/march-2000/china.aspx

I for one am liking the fact that we can influence the Ministry of Public Security and bring BA to their attention.

If you would like to be noted in the investigation and hopefully either obtain your money back or at the very least see Alexandru Sovu come to justice then please click here :- http://members.iinet.net.au/~craige/BA_Customers/BA.html.     "




US

FTC Complaints:
https://www.ftccomplaintassistant.gov/GettingStarted?NextQID=203&Url=%23%26panel1-6#crnt

Consumer Safety Complaints:
https://www.saferproducts.gov/CPSRMSPublic/Incidents/ReportIncident.aspx






Europe

European consumers network

http://ec.europa.eu/consumers/ecc/index_en.htm


Europe also has a RAPEX system with is integrated with China that is set up to notify people of dangerous products.

http://ec.europa.eu/consumers/archive/safety/rapex/rapex_china_en.htm

Someone in the EU will have to pick up the ball on this. get in touch with the consumers network and determine how to file a RAPEX alert.



http://fraudaid.com/How-To-Deal-With-Having-Been-Conned/Fraud_Report/Jurisdictions/International/ScotlandYard.htm


Hong Kong:

Hong Kong Consumer Council

http://www.consumer.org.hk/website/ws_en/complaints_and_advices/how_to_complain/howtocomplain.html

How to file a claim for your money back in HK Small Claims Court:
http://www.judiciary.gov.hk/en/crt_services/pphlt/html/sc.htm

Online Forms:
http://www.judiciary.gov.hk/en/crt_services/forms/sc.htm



Hong Kong Police: e-mail:  wchdist-dit-3-office@police.gov.hk

 (these people have been responsive)

This is Detective Investigation Team 3 of Wan Chai Police Station. To
clarify the nature of your report, we would like to obtain more information
about your report for further investigation.
 
Please answer the following details via e-mail:  
-  Did you have any financial loss?
-  Will you come to Hong Kong to give a formal statement?
 
If you have enqury, please feel free to contact with police constable 8259
at 852-3660 7563 or reply via e-mail, thanks.
 
Best Regards,
 
DPC 8259 Mr. LAW
DIT 3 WCHDIST
Tel: 3660 7563
Fax: 2824 0438


China:

Shenzhen Consumer Council provided by a legal firm in Shenzhen.  Complaints can be filed through this agency.

Pages are in Chinese, so you will have to translate them if this is not your language.

http://www.sz315.org/index.php?m=content&c=index&a=lists&catid=10




China Consumer's Association

http://www.cca.org.cn/english/index.jsp


http://www.consumersinternational.org/our-members/member-directory/China%20Consumers%20Association

e-mail:  cca1984@vip.sohu.net


Australia:[/size]

Australian buyers can also report to ACCC @ http://www.accc.gov.au/consumers/complaints-problems/make-a-consumer-complaint
According to ACCC, Australian consumer law protects Australian even sellers / vendors are not located in Australia as long as the sale agreement / contract takes place within Australia.



General

For anyone that wants to let Coindesk know what's going on:

www.coindesk.com/contact-us/

[Waramp22]

Alexandru Ion Sovu
24 Branksome Court
Prospect Street
Reading
RGI 7XR
Berkshire
United Kingdom

alex27a@gmail.com

Passport
050620457 Romania

Black Arrow Limited
Company Number 1520309

Registered Office
Room 21/F, CMA Building, No. 64, Connaught Road, Central, Hong Kong

Holding Company
Merlion Holdings Limited
TMF Place, Road Town, Tortola, British Virgin Islands

[juni0r]

Assuming, BA official address is per below
http://imgur.com/qVtTk5Q

[Craige288]

OK... Big problem!!!!  I stupidly accepted a shipment today, I get many a day at work but soon realized I'd just signed for my 5 x X3s! Doh!!!

So, I now have them here at home thinking.... What a real shame They are very nice looking, appear to be built well but I can't enjoy them now, they use almost as much electricity as they make... I'm not one to think about the price of BTC going up.  I want to make sure I can pay the electricity and have some BTC for myself as the current situation allows but it ain't allowing 7 months on!!!!!!  They are alot noisier than I thought they would be, real data centre server fan noise, wondering if a few arctic cooler fans would push enough air to do the job.  They are so much quieter but not as robust looking.  As for fan control... They spin up shortly after power on and stay constant.

I am still going to fight BA because they broke the contract long long ago when they stated February shipping.  They knew for sure that they weren't going to hit anywhere near that deadline so they coaxed us into sending them money.  Any company venture such as this should be started with strategy, followed by portfolio and grind down to the individual task required, time lines etc.  There wasn't any sign of management like this!

OK, now for the capacitor blowing up thing!!

I currently have one of the units running without the caps installed.  I'll put up pics and will make a video to show how to disassemble and complete the task.  I have electronic engineering qualifications so no cancelling the warranty BA!  You did also post for us to remove them and stated you've removed some yourself.

It's running as normal and I've actually saved 3 watts of power LOL !  Money bags me now heh???

I will see how it goes over the weekend, I've relocated it to my shed, put a webcam on it and have a fire extinguisher at the doorway.....  Why the hell am I having to do this!!!!!  Because I want everyone to get their machines back up and running asap, if you're gonna bother running them for little reward that is!  Also, you can't just "cut them off" as they are seated right down on the circuit board.  You need a soldering iron the remove them but I'll show everything in the vid.

I also believe it is the caps that have caused the problem, I've seen it many times when they fail due to being either under rated or just crap manufacture.  I haven't tested the voltage across the caps because I didn't want to run everything out of the box but know for sure that taking them out will make little difference other than reduce the risk of explosion!!  They could only be to used to sift out noise in a power circuit, lets hope the power supply is good!

Gonna work out the video thing now and record while I do another unit....  Then only 8 more to go and if they run fine for a couple of weeks then I'm gonna declare them safe and 'Try' to flog them to recoup some lost investment....  BA can make up the rest in due coarse!

[Craige288]

FYI, 17 people registered so far... There has to be more, lots more but how to contact them?

[Craige288]

Did you know the X3 draws 247 Watts just plugging in the lead, no ethernet, no hashing!!! Only the fans could be drawing that much current, 1amp!  Would love to try other less power hungry fans but I think these fans are in there for a reason.  The temp does get to 80 degrees already so wouldn't want to restrict the cooling.  Compared to other miners I have though, the heat coming out when it is hashing doesn't seem too much... Slightly warm even.

EDIT : My bad!! Read the wrong reading.  66 Watts with no ethernet, no hashing!!

[ivanho]

I would like to take part if there is a joint suit against BA. I have filed a complaint with HK consumer protection. Do let me know. Cheers. Ivan Ho

[klintay]

For legal action in HK if your claim is less than $50,000 HKD then you can take someone to small claims court where there are no costs, etc. Anything larger than that has to be done in district court.

PM me for the details of a good local HK lawyer who know his shit but won't bankrupt you in the process.

[juni0r]

I would suggest we all team up and take class action against BA to get our refund back and compensate financial damage as they cannot deliver their products per their sale contract. If everyone serious about this then we need to make this happen ASAP as it has been almost a year and we cannot efford to be a cold case.

[Pentax]

I would suggest we all team up and take class action against BA to get our refund back and compensate financial damage as they cannot deliver their products per their sale contract. If everyone serious about this then we need to make this happen ASAP as it has been almost a year and we cannot efford to be a cold case.

Get in touch with this guy:

From ecointalk:

"All,
 
Anyone interested in joining a legal action case:
 
Please send to bitcz@outlook.com the following details:
 
Order date
Rough figure on how much was spent ( please do not supply order numbers yet..this will be a job for the legals to obtain directly from you )
Contact details ( Email will suffice at this stage )
Brief paragraph outlining steps you have taken to resolve issue with BA directly ( i.e. direct communication, complaint to consumer council, local better business bureau, local state senator etc.. )
Expected resolution that would satisfy you ( i.e. full refund, delivery of goods etc )
 
I just want to gather enough information to show to the legal team what level of commitment they will have to undertake to start this rolling and how many people will be involved. From this they can gauge how large the suit will be against BA and what it will entail.
 
Bticz"

[juni0r]

@Pentax
Thank you I have contacted  bitcz@outlook.com

[kamrog]

Sent email, I will be happy to join guys

[Waramp22]

FYI, 17 people registered so far... There has to be more, lots more but how to contact them?

You could try going to the black arrow pending orders thread and PMing each username one at a time. Might take a while...

[ivanho]

Thanks Pentax.

I have sent email. Cheers!

[udaredme]

i have sent an email as well..

[Pentax]

Nice job.  People should pile on to that lawsuit if possible.

It is important that people that are on the fence make up their minds.  There is only strength in numbers on this issue, so the law firm will need to see those numbers.

Now is the time, folks. 

[Pentax]

wire fraud:


18 U.S.C. § 1343 provides:

Whoever, having devised or intending to devise any scheme or artifice to defraud, or for obtaining money or property by means of false or fraudulent pretenses, representations, or promises, transmits or causes to be transmitted by means of wire, radio, or television communication in interstate or foreign commerce, any writings, signs, signals, pictures, or sounds for the purpose of executing such scheme or artifice, shall be fined under this title or imprisoned not more than 20 years, or both. If the violation affects a financial institution, such person shall be fined not more than $1,000,000 or imprisoned not more than 30 years, or both.[2]


that type of stuff is handled by the FBI, who can be contacted here:

http://www.fbi.gov/contact-us/when


I don't know that the FBI would think this rises to the level of wire fraud, although they've issued plenty of promises which have been broken. 

Anyone that would like to contact them is of course welcome to do so.  We can let the FBI decide if it is worth their time or not.

[goozman96]

I just had 281 posts deleted by Black Arrow. He spent a good 40 minutes just deleting my posts. This guy is mentally ill.

[Gleb Gamow]

I just had 281 posts deleted by Black Arrow. He spent a good 40 minutes just deleting my posts. This guy is mentally ill.

He deleted over 800 consecutive posts in total to date in a very short period of time. I think Alex Sovu and Joshua Zipkin of AMT are out on a drinking binge somewhere in Eastern Europe.